Xerox Benefits Associate with German and English in Iasi, Romania

Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 2 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau.

Learn more at www.xerox.com .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today through xeroxs.jobs or send your application in English directly to

Alina.Burlacu@xerox.com

RESPONSIBILITIES:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,

  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,

  • Provide exceptional customer service and collect required information from the customer on every call per established criteria, in English and German

  • Handle multiple tasks (talking with customers while accessing information in the computer),

  • Proactive flagging incidents where no knowledge solution was found,

  • Accurate and timely hand off to other resolving teams,

  • Consistently meeting established performance and quality standards both on HR and Learning platforms for which the support is provided

  • Data entry and corrections made into the HR tools

REQUIREMENTS:

  • Language skills, fluency in English and German (minimum B2)

  • Good communication skills and customer focus

  • Ability to multi-task, prioritize work and manage time based on business needs

  • Fast learner

  • Sustained work capacity

  • Computer skills and MS Office package knowledge

  • Excellent administration skills and good organization skills with attention to detail

  • Experience in Customer Care or HR services is an advantage

Xerox is an Equal Opportunity Employer and considers appli cants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Benefits

Organization: HRS Capability-X000003001

Title: Benefits Associate with German and English

Location: Romania-Iasi-Iasi

Requisition ID: 16030917