Xerox Customer Care Sr. Asst. (Herndon) in Herndon, Virginia

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Room Reservationist Job Summary

  • Process reservations by email and telephone calls.

  • Creates and maintains reservations through Meeting Planner Database.

  • Review all scheduled and unscheduled reservations with Clients.

  • Knows the type of rooms available as well as their location and layout.

  • Responds to inquiries and makes reservations as needed and required.

  • Makes sure that all files are kept up to date, i.e. Email, LCD Request, Video-Conference Request, etc.

  • Maintains a clean and neat appearance and work area at all times.

  • Create tickets for Rooms that require setup.

  • Able to effectively communicate at all levels.

  • Knows the capacity of each room and setup options for each room.

  • Attention to Detail: Accuracy counts.

Corporate Operator

  • Review and understand the Do Not Call or Transfer List.

  • Transfer Calls using software system

  • Look up information using software system

  • Knows the appropriate departments within the system where calls can be transferred to.

All other duties as assigned. If this describes you, then apply online today!

Benefits, Benefits and More Benefits!

  • Full Time Employment

  • Medical, Dental, Vision, & 401k plans

  • Educational assistance up to $5200 annually

  • Paid Time Off

  • Fun working environment!

  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Customer Care

Organization: CC-MD4-North America

Title: Customer Care Sr. Asst. (Herndon)

Location: Virginia-Herndon

Requisition ID: 16027895

Virtual/work from home? No