Xerox Analyst II, IM Engineering (Senior Business Analyst - SFDC) in Haryana, India
Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.
Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more atwww.xerox.com.
Purpose: • Responsible for strategy and design of controls system (hardware, software, telecommunications, infrastructure and/or information), testing strategy, standards and practices for enterprise, major organization or major platform. May define and manage project deliverables and work with the platform Centers of Competence (architecture, infrastructure & production support) teams ensuring adherence to processes and coherence standards. In the area of quality - responsible for managing application of appropriate quality and/or environmental management and process improvement techniques for a function or process. Develops, maintains, controls distribution of quality standards. Manages quality/testing of 3rd party partners. • Responsible for setting and controlling the system (hardware, software, telecommunications, and/or information) design and test standards and practices for an XIM organization or a significant part of a major XIM platform. • Serves as the subject matter expert across one or more technical disciplines. • Designs and delivers new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies. • Assures the interoperability of system components with other systems where required. • Describes the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives. • Responsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system.
Scope: Specific: • Autonomy: • Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. • Influences organizational objectives and assignments. • Accountable for actions and decisions taken by self. • Influence: • Influences policy formation on contribution of specialization to business objectives. • Influences at level of division internally and influences business/trading partners and industry at senior management level. • Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. • Develops appropriate relationships with business/trading partners, suppliers and industry leaders. • Complexity: • Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IT strategy. • Work involves creative application of a focused range of technical and/or management principles. General: • Recognized as an expert in own function • Interprets internal or external business issues and recommends solutions/best practices • Decisions are guided by resource availability and functional objectives • Primarily domestic scope/accountability; may include some international scope/accountability • Progression to this level is typically restricted on the basis of business requirement
Primary Responsibilities: • Establishes the design principles, practices, guidelines and procedures for part of a major XIM organization or part of an XIM platform. Inspects for adherence to same. • Leads and is accountable for, or is a major contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership • Serves as the subject matter expert and decision maker for technical decisions impacting the system • Leads and/or participates in technical reviews with technical delivery teams. • Assesses and manages technical risk; reviews risk mitigations alternatives and selects the appropriate alternative. Escalates significant risks and issues to the program team and leadership. • Manages, or is part of the team that manages the technical relationship with internal and external parties delivering IT products and services that are part of the system • Leads, prioritizes and coordinates the technical activities of one or more technical delivery teams. Approves technical deliverables. • Contributes to the program/project plan preparation and status updates Salesforce.com configuration:
- Solid experience in Data Modeling concepts and tools.
- Applied knowledge of Salesforce and the Sales, Services and Marketing functions.
- In this capacity, the candidate will be an expert in Force.com application development, Salesforce.com integration and extension, features, designing solutions, using the Force.com API, APEX, Visualforce, applications from the AppExchange and other tools that extend the product.
- Candidate should provide technical guidance to the development of Salesforce.com applications to support business and product strategies.
- He/She must be able to lead a technical requirements gathering session, oversee and approve creation and maintenance of application and system documentation used in design, testing or programming efforts and manage the integration process.
- The candidate will look for synergies between the various SaaS product offerings in terms of application and infrastructure and will offer guidance on best practices and efficiencies in utilization.
Candidate Education: Preferred Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or related discipline
Professional Certifications: Preferred Lean Six Sigma Green Belt Certification Salesforce certifications: * Admin * Developer * Sales Cloud (preferred)
Candidate Background: Minimum Extensive relevant experience in developing, deploying and operating major IT systems Minimum Management and leadership skills appropriate for scope of responsibility. Minimum Understands, explains and presents complex technical ideas to both technical and non-technical audiences in a persuasive and convincing manner. Minimum Is able to understand and communicate the potential impact of current and some emerging technologies on organizations and individuals and can analyze the risks of using or not using such technologies. Minimum Has a broad and deep knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations that use and exploit information systems. Minimum Takes initiative to keep own and skills up to date and to maintain awareness of and, in own area(s) of expertise. Minimum Moderate project management and team leadership experience Minimum Broad and in-depth technical knowledge and understanding of major technology areas, platforms, development processes and system lifecycles. Role Specific Competencies are available at:https://thehub.xerox.com/sites/it/en/Resources/Pages/XIMBOT.aspx
Additional Role Requirements: Experience with Salesforce.com as a user, administrator or developer Exposure to business process modeling and simulation tools Exposure to enterprise data modeling Exposure to business change/transformation techniques and processes Possesses strong experience within marketing automation and preferably experienced Marketo use
Communication skills: * Ability to work in large team * Ability to communicate project/task statuses, negotiate technical/functional tradeoffs * Participate in requirements discussions bringing experience to shape potential solutions · Requirements management: * Ability to work with business personnel to gather and document requirements * Ability to understand and document current and future state business process * Ability to facilitate and document data matching exercises · Microsoft Office * Ability to use MS Outlook, MS Excel, MS PowerPoint, MS Visio and MS Word to record, track and communicate to peers and business personnel/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail firstname.lastname@example.org. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: IM Engineering
Organization: Corporate and Applications
Title: Analyst II, IM Engineering (Senior Business Analyst - SFDC)
Requisition ID: 16025120