Xerox Special Accounts/Error Register Associate in Guatemala, Guatemala

Job Description for

Special Account FLM

USCBO Base Billing

December 5, 2016

Role, Purpose, and Scope

The Special Accounts FLM has the overall responsibility for day-to-day management of the Special Accounts Billing Portfolio. The FLM is a key interface with our customers and partners. Responsibilities include management of key customer requirements and billing activities.

Major Responsibilities

  • Facilitate conference calls with our Special Accounts customers, sales partners and other COE personnel.

  • Work with assigned Special Account Billers to achieve Billed Revenue Objectives and adherence to specific customer requirements and deadlines.

  • Cross-functional interaction with other COEs to help manage activities that may impact DSO.

  • Insure compliance with all process and procedures; as well as, billing related audits

Background, skills, experience and qualifications

(please denote whether desired or preferred)

  • Fluent in English, both written & verbal

  • Demonstrated ability to effectively communicate with our external customers.

  • Strong Problem Solving and Analytical skills

  • Preferred, Knowledge of billing system and processes

  • Strong follow-up and attention to detail in a fast-paced operations environment

  • Self-motivated with demonstrated initiative and ability to multi-task in a changing and deadline driven environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

  • Demonstrated ability to manage people - desired

  • Base Billing Experience - desired

  • Quantitative skills, excellent mathematical skills - desired

  • Excellent written & verbal communication skills - preferred

  • Proven strong organizational skills, attention to detail and ability to interact effectively with associate and management levels - preferred

  • Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) - preferred

The Below Will Be Completed By Xerox Services Based Off Data Received From The Xerox Hiring Manager

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Candidate Education:

Minimum Bachelor's Degree in Accounting or similar financial discipline

Professional Certifications:

Minimum Relevant accounting licensure for role or geography

Candidate Background:

Minimum Advanced knowledge of finance principles and relevant internal policies

Minimum Excellent working knowledge of Xerox accounting policies.

Minimum A successful proven track record gained within a finance environment.

Minimum Able to maintain confidentiality in all assignments and tasks

Minimum Ability to work collaboratively and effectively in a team oriented environment

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Leadership skills to coach, train and mentor workgroup employees

Minimum The ability to resolve complex problems and make sound decisions in a timely manner

Minimum Demonstrates drive and determination to achieve objectives, overcoming obstacles to deliver results

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Accounting

Organization: Xerox (XT)-X000000152

Title: Special Accounts/Error Register Associate

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 16032840