Xerox QA/Compliance Reps in Guatemala, Guatemala
Job Description for
Base Billing Compliance Inspector
USCBO Base Billing
December 5, 2016
Role, Purpose, and Scope
Track results and select the corresponding inspection samples of Base Business Billing transactions to ensure compliance to procedures, policy and to support SOX controls.
Ensure accuracy of billing transactions to provide invoice quality by monitoring the various inputs in to the billing process, highlighting to both manager and representative any defects and provide recommendations / requirements to correct the defect.
Review and propose process improvement opportunities.
Perform detailed inspection on current billing processes to ensure compliance to policies, procedures and to support of SOX controls.
Analyze inspection results to prepare and make recommendations through data driven findings.
Provide the corresponding reporting as scheduled to Operational Management, Training Manager and Compliance Leader.
Ability to assess findings and make decisions.
Share inspection findings, clear results and reach consensus and confirm resolution of defects with Operational Managements.
Provide feedback and coaching to the billing representatives and managers based on the defects identified.
Ensure actions correcting the defects are completed on a timely basis.
Identify and create new inspections or controls to improve organizational performance and objective achievement.
Document all changes to the inspection process, as appropriate.
Maintain all inspection results, work papers and agreements, per Xerox retention schedule.
Support procedure, policy and process reviews and related communications.
Interface with various staff and management levels to facilitate communications, coordinate efforts and to assist in the resolution of issues, gaps, and requirements.
Provide assistance to Internal Control, Xerox Internal Audit (XIA), and other Xerox external Auditors Price Waterhouse Coopers (PwC) and Ernst & Young (E&Y).
Participate in gap / defect closure and reporting activities.
Provide support and share knowledge with other Xerox employees.
Background, skills, experience and qualifications
(please denote whether desired or preferred)
Demonstrate people skills, conflict resolution and communication.
Mature, professional, responsible and able to make sound decisions.
Strong analytical skills, with problem solving skills and research capabilities
Positive and proactive attitude: demonstrate teamwork, organizational skills, attention to details and follow-up
Moderate to advances experience in Excel and PowerPoint.
Strong written and verbal communicator, including presentations
Fluent in English, both written & verbal
Independent working requiring minimal supervision.
Experience as a proven high performing Base Biller with an exposure/experience with various Base Billing (eMeters, Bravo, EBS, BWM, CAPS, XEEP, etc.) - preferred
Knowledge of Xerox policies and procedures - preferred
Associates or Bachelor’s degree or equivalent work experience - preferred
Role specific competencies and requirements
(please denote whether desired or preferred)
Primary Skillset Needs
Attention to detail
Ability to assess findings and make decisions
Strong problem solving and communications skills
Ability to multi-task in a changing, deadline driven environment
Ability to translate business requirements into functional specifications
Ability to interact effectively with associate and management levels – preferred
Excellent written & verbal communication skills – preferred
Presentation skills – preferred
Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) – preferred
The Below Will Be Completed By Xerox Services Based Off Data Received From the Xerox Hiring Manager
Source File Location
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Preferred Associate Degree / College Diploma /Cegep / A Levels Degree requirements vary by region
Minimum Able to plans and organize work so the Service Level Agreement objectives are realized
Minimum Maintains positive work relationships with members of other teams to ensure compliance with cross-team responsibilities
Minimum Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction
Minimum Knowledge of complex accounting and finance practices
Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
Minimum Demonstrated analytical and problem solving ability
Minimum Versatility, flexibility, and a willingness to work enthusiastically within an environment of changing priorities
Minimum Strong organizational, problem-solving, and analytical skills.
Minimum Excellent organisation and time management skills.
Minimum Significant previous experience successfully handling customer queries face to face or telephone
Minimum Experience using computer applications used in performance of role
Minimum Excellent systems literacy knowledge – MS Office, Excel, Word, Internet, Web Conferencing
Minimum End to end understanding of relevant work processes
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Organization: Xerox (XT)-X000000152
Title: QA/Compliance Reps
Location: Guatemala-Guatemala-Guatemala City
Requisition ID: 16032838