Xerox QA/Compliance Reps in Guatemala, Guatemala

Job Description for

Base Billing Compliance Inspector

USCBO Base Billing

December 5, 2016

Role, Purpose, and Scope

  • Track results and select the corresponding inspection samples of Base Business Billing transactions to ensure compliance to procedures, policy and to support SOX controls.

  • Ensure accuracy of billing transactions to provide invoice quality by monitoring the various inputs in to the billing process, highlighting to both manager and representative any defects and provide recommendations / requirements to correct the defect.

  • Review and propose process improvement opportunities.

Major Responsibilities

  • Perform detailed inspection on current billing processes to ensure compliance to policies, procedures and to support of SOX controls.

  • Analyze inspection results to prepare and make recommendations through data driven findings.

  • Provide the corresponding reporting as scheduled to Operational Management, Training Manager and Compliance Leader.

  • Ability to assess findings and make decisions.

  • Share inspection findings, clear results and reach consensus and confirm resolution of defects with Operational Managements.

  • Provide feedback and coaching to the billing representatives and managers based on the defects identified.

  • Ensure actions correcting the defects are completed on a timely basis.

  • Identify and create new inspections or controls to improve organizational performance and objective achievement.

  • Document all changes to the inspection process, as appropriate.

  • Maintain all inspection results, work papers and agreements, per Xerox retention schedule.

  • Support procedure, policy and process reviews and related communications.

  • Interface with various staff and management levels to facilitate communications, coordinate efforts and to assist in the resolution of issues, gaps, and requirements.

  • Provide assistance to Internal Control, Xerox Internal Audit (XIA), and other Xerox external Auditors Price Waterhouse Coopers (PwC) and Ernst & Young (E&Y).

  • Participate in gap / defect closure and reporting activities.

  • Provide support and share knowledge with other Xerox employees.

Background, skills, experience and qualifications

(please denote whether desired or preferred)

  • Demonstrate people skills, conflict resolution and communication.

  • Mature, professional, responsible and able to make sound decisions.

  • Strong analytical skills, with problem solving skills and research capabilities

  • Positive and proactive attitude: demonstrate teamwork, organizational skills, attention to details and follow-up

  • Moderate to advances experience in Excel and PowerPoint.

  • Strong written and verbal communicator, including presentations

  • Fluent in English, both written & verbal

  • Independent working requiring minimal supervision.

  • Experience as a proven high performing Base Biller with an exposure/experience with various Base Billing (eMeters, Bravo, EBS, BWM, CAPS, XEEP, etc.) - preferred

  • Knowledge of Xerox policies and procedures - preferred

  • Associates or Bachelor’s degree or equivalent work experience - preferred

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

  • Attention to detail

  • Ability to assess findings and make decisions

  • Strong problem solving and communications skills

  • Ability to multi-task in a changing, deadline driven environment

  • Ability to translate business requirements into functional specifications

  • Ability to interact effectively with associate and management levels – preferred

  • Excellent written & verbal communication skills – preferred

  • Presentation skills – preferred

  • Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) – preferred

The Below Will Be Completed By Xerox Services Based Off Data Received From the Xerox Hiring Manager

Xerox Title

Job Level

Job Class

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Candidate Education:

Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

Preferred Associate Degree / College Diploma /Cegep / A Levels Degree requirements vary by region

Candidate Background:

Minimum Able to plans and organize work so the Service Level Agreement objectives are realized

Minimum Maintains positive work relationships with members of other teams to ensure compliance with cross-team responsibilities

Minimum Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction

Minimum Knowledge of complex accounting and finance practices

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Demonstrated analytical and problem solving ability

Minimum Versatility, flexibility, and a willingness to work enthusiastically within an environment of changing priorities

Minimum Strong organizational, problem-solving, and analytical skills.

Minimum Excellent organisation and time management skills.

Minimum Significant previous experience successfully handling customer queries face to face or telephone

Minimum Experience using computer applications used in performance of role

Minimum Excellent systems literacy knowledge – MS Office, Excel, Word, Internet, Web Conferencing

Minimum End to end understanding of relevant work processes

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Accounting

Organization: Xerox (XT)-X000000152

Title: QA/Compliance Reps

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 16032838