Xerox QA/Compliance Associates in Guatemala, Guatemala


• Responsible for the production of consolidated financial and/or regulatory reporting from a legal entity perspective for internal and external bodies, in accordance with statutory and regulatory requirements.

• Performs day to day operational oversight to a small team.

• This position is primarily responsible for accounts payable, recording receipts, preparing bank deposits, making general ledger entries, reconciling accounts and providing customer service.

• Performs a variety of complex clerical and accounting functions within the Accounting department.



• Senior level job with extensive work experience

• Has developed expertise in a variety of work processes through job-related training

• Generates new and innovative solutions to complex problems, and proposes improvements to processes

• Analyzes complex technical problems and delivers solutions where precedent may not exist

• Works autonomously within established procedures and practices

• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

• A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

• Will have specialized external certification (technical roles)

Primary Responsibilities:

• May act as a lead to more junior technical or administrative support personnel. Incumbents independently perform a wide range of complex duties under general guidance from supervisors.

• Investigates and resolves issues impacting client SLA's

• May lead process improvement initiatives

• Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc.

• Balances items, entries or amounts related to documents processed

• Reconciles general ledger accounts, prepares balance sheet reconciliation and clears exception items

• Posts ledger and general journal entries

• Responds to complex questions related to area of responsibility

• All other duties as assigned

Job Description for

Base Billing Compliance Inspector

USCBO Base Billing

January 30, 2017

Role, Purpose, and Scope

  • Trackresults and select the corresponding inspection samples of Base BusinessBilling transactions to ensure compliance to procedures, policy and tosupport SOX controls.

  • Ensureaccuracy of billing transactions to provide invoice quality by monitoring thevarious inputs in to the billing process, highlighting to both manager andrepresentative any defects and provide recommendations / requirements tocorrect the defect.

  • Reviewand propose process improvement opportunities.

Major Responsibilities

  • Performdetailed inspection on current billing processes to ensure compliance topolicies, procedures and to support of SOX controls.

  • Analyzeinspection results to prepare and make recommendations through data drivenfindings.

  • Providethe corresponding reporting as scheduled to Operational Management, Training Managerand Compliance Leader.

  • Ability toassess findings and make decisions.

  • Shareinspection findings, clear results and reach consensus and confirm resolutionof defects with Operational Managements.

  • Providefeedback and coaching to the billing representatives and managers based onthe defects identified.

  • Ensureactions correcting the defects are completed on a timely basis.

  • Identifyand create new inspections or controls to improve organizational performanceand objective achievement.

  • Documentall changes to the inspection process, as appropriate.

  • Maintainall inspection results, work papers and agreements, per Xerox retentionschedule.

  • Supportprocedure, policy and process reviews and related communications.

  • Interfacewith various staff and management levels to facilitate communications,coordinate efforts and to assist in the resolution of issues, gaps, andrequirements.

  • Provideassistance to Internal Control, Xerox Internal Audit (XIA), and other Xeroxexternal Auditors Price Waterhouse Coopers (PwC) and Ernst & Young(E&Y).

  • Participatein gap / defect closure and reporting activities.

  • Providesupport and share knowledge with other Xerox employees.

Background, skills, experience and qualifications

(please denote whether desired or preferred)

  • Demonstratepeople skills, conflict resolution and communication.

  • Mature,professional, responsible and able to make sound decisions.

  • Stronganalytical skills, with problem solving skills and research capabilities

  • Positiveand proactive attitude: demonstrate teamwork, organizational skills,attention to details and follow-up

  • Moderate to advances experience in Excel and PowerPoint.

  • Strong written and verbal communicator, including presentations

  • Fluent inEnglish, both written & verbal

  • Independentworking requiring minimal supervision.

  • Experience as a proven high performing Base Biller with an exposure/experiencewith various Base Billing (eMeters, Bravo, EBS, BWM, CAPS, XEEP, etc.) -preferred

  • Knowledgeof Xerox policies and procedures - preferred

  • Associatesor Bachelor’s degree or equivalentwork experience - preferred

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

  • Attentionto detail

  • Ability toassess findings and make decisions

  • Strongproblem solving and communications skills

  • Ability tomulti-task in a changing, deadline driven environment

  • Ability totranslate business requirements into functional specifications

  • Ability tointeract effectively with associate and management levels – preferred

  • Excellent written & verbalcommunication skills – preferred

  • Presentation skills – preferred

  • Proficientwith Microsoft Office (Outlook, Word, Excel and PowerPoint) – preferred

*The Below Will Be Completed By XeroxServices Based Off Data Received From the Xerox Hiring Manager*

Job: Accounting

Organization: Human Resources Europe-X000000137

Title: QA/Compliance Associates

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 17000652