Xerox Lost Equipment Focal Associate in Guatemala, Guatemala

Job Description for

Lost Equipment Associate

USCBO Base Billing

December 5, 2016

Role, Purpose, and Scope

The Lost Equipment Associate is responsible for validating, acquiring key inputs and processing of Lost Equipment activities . Accountable for achieving business objectives while maintaining focus on customer satisfaction and professional customer support.

Major Responsibilities

  • Responsible for timely and accurate processing of inquires related to lost equipment

  • Work with internal and external customers to validate equipment status and determine applicable actions needed

  • Initiate the financial bill out and cancellation of equipment in Xerox systems

  • Contribute to a cooperative team environment in order to meet department deadlines and goals

  • Ensure adherence to all business policies and procedures

Background, skills, experience and qualifications

(please denote whether desired or preferred)

  • Excellent written & verbal communication skills

  • Associate or Bachelor’s Degree desired

  • Demonstrates strong critical thinking, problem solving and analytical skills

  • Strong follow-up and attention to detail in a fast-paced operations environment

  • Team & action oriented self-starter

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

  • Exposure / experience with various Xerox systems (eMeters, EBS, BWM, CAPS, XEEP, EMP etc.)

  • Ability to acknowledge and respond to inquiries including use of problem solving and communication of findings

  • Previous order processing experience with “back office” support in corporate or other financial institution

  • Proven strong organizational skills and ability to interact effectively

  • Proficient with Microsoft Office (Outlook, Word, Excel ) - preferred

The Below Will Be Completed By Xerox Services Based Off Data Received From The Xerox Hiring Manager

Xerox Title

Job Level

Job Class

Reports to

Job Level

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Document Information

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Version History

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Candidate Education:

Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

Preferred Associate Degree / College Diploma /Cegep / A Levels Degree requirements vary by region

Candidate Background:

Minimum Able to plans and organize work so the Service Level Agreement objectives are realized

Minimum Maintains positive work relationships with members of other teams to ensure compliance with cross-team responsibilities

Minimum Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction

Minimum Knowledge of basic accounting and finance practices

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Demonstrated analytical and problem solving ability

Minimum Versatility, flexibility, and a willingness to work enthusiastically within an environment of changing priorities

Minimum Strong organizational, problem-solving, and analytical skills.

Minimum Excellent organisation and time management skills.

Minimum Previous experience of handling customer queries face to face or telephone

Minimum Experience using computer applications used in performance of role

Minimum Excellent systems literacy knowledge – MS Office, Excel, Word, Internet, Web Conferencing

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Accounting

Organization: Xerox (XT)-X000000152

Title: Lost Equipment Focal Associate

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 16032837