Xerox Analyst I, Quality Assurance in Guatemala, Guatemala

Purpose:

• Responsible for providing quality process and/or customer satisfaction and loyalty support.

• Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

Scope:

Specific:

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.

• Builds knowledge of the organization, processes, and customers.

• Solves a range of straightforward problems; uses previous experience to identify solutions.

• Receives a moderate level of guidance and direction

General:

• Builds knowledge of the organization, processes and customers

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Receives a moderate level of guidance and direction

• Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

• Develops and implements total quality management (TQM) programs and initiatives

• Conducts audits and reviews/analyzes data and documentation

• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

• Assists in the development of systematic approaches for assuring high quality services

• Identifies the interface of key activities within and between the functions of the organization

• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization

• Integrates and aligns the processes that will best achieve the desired results

• Makes continual improvement of products, processes and systems

• All other duties as assigned

Candidate Education:

Minimum Associate Degree / College Diploma /Cegep / A Levels

Preferred Bachelor's Degree

Candidate Background:

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Good analytical and organisational skills.

Minimum The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skillfully extract and report the information for business benefit

Minimum Able to synthesize large sets of data and determine high level keys messages and gaps. Able to present findings effectively to management.

Minimum Able to logically examine and interpret information from different sources to develop a course of action.

Preferred Flexible in attitude towards changes in work assignments & working hours

Job: Quality Assurance

Organization: Human Resources Europe-X000000137

Title: Analyst I, Quality Assurance

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 17000621