Xerox Quality Assurance Manager in Germantown, Maryland
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
POSITION DESCRIPTION: Quality Assurance Manager
This position offers the right candidate an exciting opportunity to support Quality and processes of our growing business within Xerox Services. This position combines the administrative and daily Quality Assurance tasks, assessments, including inspection of products, reporting, and process assessment. This fast growing, dynamic environment could provide the right candidate with the opportunity to grow his/her career in a number of directions.
This direct-hire full-time position will report to VP Information Tech Management
and will contribute to the management and improvement of the quality system, adhering to ISO9001/CMMI quality guidelines. This position interfaces with all levels of employees in a confident and positive way, and will serve as management representative for any contract requiring QA participation, as assigned.
Primary Duties & Responsibilities:
Responsible for activities involving quality assurance in our SDLC following CMMI and ISO9001 guidelines. Ensure that contractual obligations and company mandated standards are adhered. Facilitation and tracking of organizational processes will be required in support of changes made to internal processes and the quality management system. Assess and identify areas of improvement with KPI and SLA used as benchmarks for our successful outcomes.
The owner of this position will:
Develop Project Specific Quality Assurance Plans in accordance with contract requirements
Support and ensure quality duties and responsibilities follow the Quality Assurance Plan
Ensure all contract requirements for software delivery is addressed with Quality Assurance sign-off before customer sell-off
Interview key stakeholders (Internal customer, Functional managers, and senior leaders) to identify gaps related to Quality, cost, and Delivery with quantitative measurements for improvements tied directly to implementations and on-going support (KPI’s and SLA’s)
Verify the QA checklist for each phase is completed and in accordance with the contract and customer expectations
Verify that all final reports required by the contract are completed
Verify that all defects blocking deployment and major defects are resolved
Confirm that agreement has been obtained from the customer that any remaining defects which are not resolved are acceptable for deployment
Participate in test planning and strategy meetings
Participate in the TRR (Test Readiness Review)
Participate in Internal and/or External Kick-off Meeting
Perform periodic checks to ensure CAT (customer Acceptance Test) and Software Delivery are completing key customer deliverables (Jama/Jira, etc. as examples)
Participate in the go/no go decisions
Quality Team makes recommendations – process improvement
Support and execute the PDSI Quality Policy (Quality Management System) and associated processes for delivering products and services that meet or exceed customer requirements through periodic inspection and monitoring throughout the lifecycle
Ensure quality is built in the product or service as it is being realized this is done in the form of process and product assurance auditing
Ensure the finished product conforms to contract and customer requirements through product assurance audits and internal artifact audits
Capture, record and implement best practices for continued QA improvements
Integrate and align the processes that will best achieve the desired results.
Identify the interface of key activities within and between the functions of the organization.
Review and analyze data and customer-facing documentation to ensure high quality products are being produced and to minimize unnecessary rework.
Oversee supplier surveillance activities and participate in supplier surveillance of suppliers.
Participate in advanced quality planning during design, contract, and process reviews.
Provide diagnostic research; analyze data, identify trends, and suggest corrective and preventive actions
Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Interact with all levels of management and with key contacts in and outside own area of expertise.
Develop key content material for proposals, provide content and cost data for proposals, review and comment on select portions of the proposal, as directed.
Perform other duties as identified for Quality initiatives
Requirements for Hire:
Has wide-ranging knowledge and experience base in software development (SDLC), program management, quality assurance, etc.
Is professionally savvy, has business acumen and is viewed as a role model within the organization
BS in engineering and or computer science or related technical discipline
5-8 years of Quality Management experience with continuous improvement and internal auditing experience with ISO9001 and CMMI
A balanced level of experience in systems quality, hardware quality and software quality
Previous experience with ISO9001 and CMMI level 3 implementations with the organization achieving and maintaining certifications
US Citizenship required
A plus would be:
Certified Quality Manager (ASQ), Six Sigma and/or Lean Systems Certification
CMMI Associate certification
Certified ISO 9001 Internal Auditor (ISO 9001:2008 Internal Auditor certification preferred).
Experience in the Transportation industry, and in Software Development Life-Cycle (SDLC) environments
Supply Chain Quality management
E xperience as Software Development Managers or Project Managers in large organizations
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org .
Job: Quality Assurance
Organization: PS Transportation PDSI
Title: Quality Assurance Manager
Requisition ID: 16029178
Virtual/work from home? No