[{"country_short": "GBR", "city": "Uxbridge", "description": "Title: Operations Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe management of Incident and Problems within the Incident and Problem Team for the Xerox SAP service including all ticket management, validation, categorisation, governance, escalations and associated documentation, alongside the Operations Lead. Daily involvement in all aspects of running and maintaining the ESAP Service and Operations room. Thus providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services impacting the overall running of the ESAP Service.\n\nMain responsibilities:\n\n- Responsible for contributing to Problem and Incident Management PDD\u2019s and related documentation.\n- To deputizing the Operations Lead when they is not there or on holiday.\n- Shared ownership of Ops Board with Ops Lead \u2013 responsible for making sure the board is updated when information changes for Incident and Problems.\n- To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked.\n- To engage with Tech Ops teams to ensure Problem Management is tracking any risks or issues that result from Major Incidents.\n- To participate in Major Incident Management processes \u2013 to work with the Ops Manager and Ops Lead on all Major Incidents, whilst ensuring that other non related issues are still progressing.\n- To participate in the following Major Incident Management activities; communications, tracking MI timelines, ensuring that relevant support teams or SME\u2019s are engaged.\n- To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business.\n- To work as a team with the Ops Lead in Managing Incident and Problem Management and all associated activities.\n-To provide governance to Incident and Problem Management with the Ops Lead to ensure reporting and processes are followed.\n- To react to situations impacting service, both current and recently resolved to ensure that future risk to Service is reduced. This is likely to include highlighting and raising Risks and Issues as seen.\n- To continually review Ops room monitoring and understand the processes and people involved to ensure appropriate actions are taken in the event of alerts.\n- Active participant in RCA process, ensuring that RCA\u2019s are requested, delivered to SLA and scheduled for appropriate review.\n- To work with Ops Lead to ensure RCA action tracker actions are progressing and that related Problem tickets are up to date.\n- To ensure all P1 and P2 Incidents include appropriate Business impact statements and that all Problem tickets include clear and concise Problem statements.\n- To deputize for Ops Lead in all situations including handling escalations on own or with input as required from Ops Lead or Ops Manager.\n- To actively participate in engagements with Axon Problem and Incident Managers on all P1 and P2 Incidents and Problems to ensure best practice Xerox approach is followed and that all Incidents receive appropriate attention.\n- Regular engagement with Axon SDM\u2019s and Xerox Operational Management to facilitate a working environment that promotes transparent working between Axon and Xerox Support teams, whilst facilitating cross pollination of best practice ideals.\n- To leverage experience of Change Management Process as part of day to day Incident and Problem Management.\n- To liaise directly with Xerox Support Team Leads as required, on all issues being tracked from the Ops room.\n- To ensure that weekly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk.\n- To actively find and create Risks and Issues to the Service.\n- Responsible for having a Service orientated view of Operations that is focused on Service availability and continuity.\n- Participation in Month End Planning and to have an understanding of the process.\n- Responsible for providing updates and input to Senior Management as requested.\n-Regular engagement with BRM community to ensure Support resources are appropriately aligned to business priorities.\n- To ensure the continued delivery of Incident and Problem reporting, sharing ownership of reporting tasks with Ops Lead.\n\n\nBachelor\u2019s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field. Or equivalent work experience.\nTypically has solid relevant technical or business work experience in an SAP or Service Delivery Support environment, ideally using Solution Manager for ticketing and experience of Transport Management and tooling preferred.\nIdeally a minimum qualification in ITIL Foundation.\nShows a systematic, analytical approach to problem solving.\nHas broad commercial and technical expertise, often in a variety of environments.\nDemonstrates the skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\nPossesses a good level of relationship skills, with particular emphasis on interpersonal and negotiating skills.\nDemonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.\nIs familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization.\nHas sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management.\nHas a knowledge and understanding of IT concepts and architectures, coupled with a knowledge of problem management and the principles and processes of implementing and delivering IT services.\nShows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.\nIs thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.\nHas the ability to lead teams of staff successfully, when handling complex or high impact problems.\nAbove average verbal, written and presentation skills.\nAbove average proficiency using standard Office productivity applications & pc-based analytical tools.\nIdeally has LSS Green Belt quialification.\n\nJob: Information Technology", "date_new": "2012-05-23 19:34:41", "url": "http://xerox.jobs/xml/28894638/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Analyst", "reqid": "12011163", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28894638}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Reporting Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nPurpose of the role:\nThe development and production of Incident, Problem and Service Delivery Management related Reporting for the Xerox SAP service. To include all engagement with reporting stakeholders to ensure the development of both new and ongoing reports are carried out appropriately. To provide report documentation to support the handover and running of reports as well as providing training and handover support for reports that are provided to individuals or teams within the Service Delivery Organisation. Works alongside the Operations Analysts and has some involvement in aspects Service Operations, may be required to provide cover an on Incident and Problem Processes and assist with the progression and management both Incidents and Problems. Works closely with Competence Centre Management to provide ad-hoc reporting as required to support both Management and the ESAP Service.\n\nMain responsibilities:\n- Responsible for producing Problem and Incident Management reporting and maintaining related documentation.\n-Engaging with all reporting stakeholders to ensure that existing Reporting facilities and those required for development are correctly planned, scoped and executed.\n- To work on predefined pieces of work to support Management, providing input to ongoing Service Delivery Projects.\n- To deliver new reporting solutions based on existing and new designs.\n- To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked.\n- To participate in Major Incident Management processes \u2013 to work with the Ops Manager and Ops Analysts on Major Incidents as needed.\n- To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business.\n- To work with the Ops Analysts in identifying Incident and Problem Management trends highlighted by Reports and to assist in defining or carrying out remediating activities.\n- To leverage experience of Xerox Reporting Process as part of day to day Incident and Problem Management.\n- To liaise directly with Xerox Support Team Leads as required on Reporting issues being tracked from the Ops room.\n- To ensure that weekly and monthly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk.\n- - Responsible for providing updates and input to Senior Management as requested.\n- To ensure the continued delivery of Incident and Problem reporting\n\n* \nBachelor\u2019s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field or equivalent work experience.\n* Solid relevant technical or business work experience in an SAP support/reporting environment.\n* Ideally a minimum qualification in ITIL Foundation.\n* Expert in Microsoft Excel, with experience and good understanding of other standard business reporting tools.\n* Shows a systematic, analytical approach to problem solving.\n* Has broad commercial and technical expertise, often in a variety of environments.\n* Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\n* Possesses a level of management skills, with particular emphasis on interpersonal and negotiating skills.\n* Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.\n* Is familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization.\n* Has sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management.\n* Has some knowledge and understanding of IT concepts and architectures, coupled with some knowledge of problem management and the principles and processes of implementing and delivering IT services.\n* Shows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.\n* Is thoroughly familiar with the services, tools and methods, procedures, equipment and software used in the operation and management of the Service reporting.\n* Above average verbal, written and presentation skills.\n* Above average proficiency using standard Office productivity applications & pc-based analytical tools.\n\nJob: Information Technology", "date_new": "2012-05-23 19:33:34", "url": "http://xerox.jobs/xml/28894102/job", "country": "United Kingdom", "company": "Xerox", "title": "Reporting Analyst", "reqid": "12015978", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28894102}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Production Technology Business/Channel Manager\nLocation: United Kingdom-Greater London-Uxbridge\n\n* Identify and develop business relationships with key influencers and decision makers of distributor partner organizations.\n* Implement and inspect use of Xerox Industry alignment with the partners, validating, tracking and ensuring contribution to revenue achievement.\n* Programme Management such as MIF, Churns, unique applications etc\n* Ensure product launch information is passed on and any queries arising are dealt with\n* Ensure product requirements from the field are passed back to DMO\n* Collaboration with Brand Manager for programs to support product launch / PR / Advertising\n* Ensure placement and implementation of strategically relevant solutions that enhance Xerox value to organization.\n* Manage relationships with key stakeholders, e.g. Customer Services, Customer Business Centers, Major Accounts, Channels Group, Managed Services, focus executives and third party alliances where necessary and in conjunction with Business Development Managers\n* Utilize knowledge sharing tools such as DocuShare, Xerox and DMO Web Board, and external information sources (e.g.: key publications and web sites to enhance team development and learning) to ensure accurate information flow\n* Provide guidance to the specialists by ensuring identification of new business and install base management, including competitive defense. \n* Monitor and take corrective actions on business profitability \u2013 working with pricing to give input to approvals, seeking to maximize results.\n* Ensure development and training of the partner sales team.\n* Focus on Corporate markets and work with equivalent GA colleague\n* Facilitating two way line of sight between DMO and partners\n* Strategy & Coverage including new channels where necessary\n* Managing any MEA Premier Partners programme involvement\n\n* Leadership/Team Management -Able to involve and motivate staff and business partners towards the achievement of core objectives. \n* Strategic -Business vision, critical thinking, under-pressure excellent performance capability, teamworker, customer and results oriented, excellent interpersonal skills, fully committed, leadership. \n* Communication -Ability to effectively communicate using a range of verbal and written communication skills. Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines.\n* Multi-Cultural- Clearly recognizes variances and similarities across a diverse range of cultures, demonstrating behaviors that acknowledge differences and accommodate them in the attainment of business objectives.\n* Change Orientation- Able to work within a very fast changing environment and to manage in situations where there is a high degree of ambiguity and uncertainty. \n* Personal Characteristics- Fluent English required. PC literate. Highly results driven.\n* Commercial Understanding -Knowledge of all business operations, including the core drivers within the sales and marketing process. Understands the financial impact of decisions including margin, volume and likely impact on market share.\n* Marketing- Understand the range of effective marketing tools available Able to work with a range of external and internal business drivers, including company Directors to achieve business objectives.\n* Some combination of experience in production, extensive knowledge of one or more key business processes, and systems integration\n* Proven track record of achievement\n* Strong negotiation skills & excellent relationship builder\n\nJob: Business Development", "date_new": "2012-05-22 18:18:07", "url": "http://xerox.jobs/xml/28862806/job", "country": "United Kingdom", "company": "Xerox", "title": "Production Technology Business/Channel Manager", "reqid": "12015152", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28862806}, {"country_short": "GBR", "city": "Bristol", "description": "Title: Operations Support Executive - Maternity Cover\nLocation: United Kingdom-City Of Bristol-Bristol\nOperation Support Executive\n\nJob Purpose\u00b7 To proactively deliver tools and resources in a developing business, in order to ensure consistency, process adherence and controls in support of the team.\u00b7 To provide administrative, organisational and general support to the General Manager and members of the management team.\n\nKey Accountabilities\n\u00b7 To produce, deliver & co-ordinate a variety of reports on a monthly basis.\n\u00b7 Provide quality slides, reports, minutes and initiate general business correspondence for the management team as required.\n\u00b7 Co-ordinate travel arrangements for the management team and in support of all teams including tickets, hotels, currency and itineraries.\n\u00b7 Raise and process expense claim forms on behalf of the GM and management team & ensure staff are fully conversant with current process.\n\u00b7 Maintain distribution lists for various types of material.\n\u00b7 Support diary management for GM and management team, using Microsoft Outlook, ensuring the GM has all relevant data/info for attending meetings, 1-1s etc.\n\u00b7 Deal effectively and sensitively with confidential information as and when the need arises ensuring\n\u00b7 Undertake ad hoc project work & support tasks as seen appropriate by the management team. that confidentiality is maintained at all times.\n\u00b7 To provide secretarial support screening incoming calls, answering queries and dealing with all incoming correspondence (attaching related data, determining actions and forwarding as required).\n\u00b7 Be conversant with the business and activities of the business team in order to liaise effectively with internal and external contacts.\n\u00b7 To assist in maintaining and updating an online time tracking system.\n\u00b7 To assist in maintaining and updating an online SharePoint site.\n\u00b7 To own and manage a shared directory ( DocuShare site) ensuring all documentation is up to date. \n\u00b7 Organise and prepare meetings and workshops for management team by co-ordination of diaries. Management of agendas for meetings including booking venue and ensuring that pre-meeting information is distributed in a timely manner. Attendance of team meetings to minute and distribution subsequent actions.\n\u00b7 Maintain holiday tracker & up to date organisation charts.\n\nCandidate Requirements\n\u00b7 Self-motivated, adaptable, conscientious and proactive, ability to prioritise and work to agreed deadlines and be a team player.\n\u00b7 Excellent secretarial, communication, interpersonal and data management skills. \n\u00b7 Advance PC skills essential, with very good working knowledge of MS office suite, including Outlook, Excel, Access and SAP based systems.\n\u00b7 Excellent telephone manner with ability to communicate at all levels. \n\u00b7 Adaptable, conscientious, willing to use initiative and proficient prioritisation skills with the ability to meet deadlines.\n\u00b7 The individual must be flexible, reliable and have a high level of customer focus\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-21 18:39:04", "url": "http://xerox.jobs/xml/28833869/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Support Executive - Maternity Cover", "reqid": "12013213", "state": null, "state_short": null, "location": "Bristol, GBR", "uid": 28833869}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Graduate (Customer Service Organisation)\nLocation: United Kingdom-Greater London-Uxbridge\n\n\n\nPURPOSE OF ROLE \nThe purpose of the role is to support the CSO headquarters function in terms of operational actions. The jobholder will support multiple business processes to enable the fulfilment of the DMO growth strategy for 2012 and beyond.\n\nMAJOR RESPONSIBILITIES\n \nThe successful candidate will provide analytical and operational support to the CSO team. This role will be based within Developing Markets Operations HQ in Uxbridge. DMO operates in over 140 countries, spanning across 12 time zones and multiple cultures, DMO is a challenging yet exciting environment to work in.\nCSO is a crucial element of DMO\u2019s growth strategy. This dynamic team work closely with the field to capture the Total CSO revenue flow through, post-placement \u2013 investment in equipment.\nThe role will become involved in a wide range of operational CSO activities, with a dedicated focus on the analysis, interpretation and presentation of data. This includes:\n* Support and develop solutions for Xerox Equipment remote solutions across the DMO countries.\n* Develop understanding of Xerox services infrastructure and delivery of data from Xerox devices & server\u2019s to data consumer applications\n* Act as centre of competence for technical knowledge, support to country deployment and use acquired knowledge to support problem escalations\n* Join internal forums and Xerox deployment teams to develop skills and knowledge to support DMO deployment of future web based applications & enterprise managed services\n* Join project teams to facilitate programme deployment, drive delivery, support working sessions and act as programme organiser\n* Act as internal owner for web based communication services and forums to maximise communications and data sharing across DMO both Intranet & Internet \n* Increase the visibility and recognised opportunity of the CSO business. This will include the support and closure of operational challenges facing the team\n* Supporting the team in the implementation of important DMO programs \u2013 Specifically Service Modernization and Customer relationship programs\n\n* Support and coordination of Customer Relationship program implementation plan with different countries in DMO \u2013 working with country local teams to drive action completeness\u2019\n* Supporting DMO Customer Relationship program, in the next waves. Supporting participant countries with data templates, user templates, training materials, marketing materials.\n* Visibility and interpretation of the results of the Customer Relationship surveys at country/region and DMO level.\n* Supporting the CSO team to transform complex business challenges into simple actions, and the execution of such actions to develop productivity\n \n\n\n\nBACKGROUND, EXPERIENCE AND QUALIFICATIONS \n* Degree Discipline \u2013 It is required that applicants have a degree related to the role at a 2:1 level or higher (or equivalent). \n* Administration and Organisational Skills. - Ability to be organised , with a strong methodical and structured approach to prioritisation\n* The jobholder will require experience in analysis and integration and interpretation of data\n* The applicant will need to be very proactive and a self starter .\n* An interest in working in a fast moving and dynamic environment is crucial\n* The ability to communicate effectively to all employees, including those who first language is not English.\n* The applicant must have a very good understanding of Office applications including data management.\n* An active team member willing to support others. Should be a self starter who is self motivated and a team player.\n* Flexibilityto work across multiple time zones and arranging working hours around this\n* The applicant must have Cultural Awareness - Previous experience of working in a multi-country environment is an advantage.\n* Ability to speak some Spanish is an advantage\n* Desirable - experience in Web Development and or Programming Technology as well as web based and remote data solutions.\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-05-19 20:35:32", "url": "http://xerox.jobs/xml/28819313/job", "country": "United Kingdom", "company": "Xerox", "title": "Graduate (Customer Service Organisation)", "reqid": "12015164", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28819313}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Transition Manager (2 vacancies)\nLocation: United Kingdom-Greater London-Uxbridge\nREPORTS TO\nXE Head of Transition & Transformation or similar\nAdditionally, as the role holder works as part of \u2013 or leads - virtual or matrix managed teams he/she will additionally report into project owner or activity leader, such as for example Bid Consultant, Strategic Bid Manager, Account Manager or Senior Transition Manager.\n\nPURPOSE OF ROLE\nTransition Manager supports the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency. The key focus of the role holder is to co-ordinate and facilitate the transfer of service ownership from the incumbent provider to the Service Delivery team(s) in countries and/or to Shared Services offering unit(s). He/she takes responsibility and accountability for delivering all elements of a series of projects - associated with service transition - to the required timescale, quality and budget.\nThe role holder is focused on:\n* Ensuring that new business is successfully transitioned and handed over to live service delivery\n* (KPI: Time to revenue & service availability)\n* Achieving productivity improvements through application of repeatable best practice methodologies and optimum resource management\n* (KPI: Value for customer & enhanced margin)\n* Developing strong relationships and teams\n* (KPI: Strong network in place & people development is evident)\n* Ensuring service implementation that meets SLA and delights the customer \n* (KPI: SLA achieved and high customer satisfaction)\nSCOPE OF ROLE\n\nTransition Manager will lead the crafting and execution of transition plans for all services proposals typically up to $20 million in expected total contract value including single country and multi-country deals. The role holder is accountable for ensuring that client\u2019s defined requirements are met by the transition project deliverables and will lead a team of resources assigned to the transition project as well as managing the relationship with the customer, partner(s), subcontractor(s) and other GDO stakeholders.\n\nDepending on project scale and complexity, Transition Manager may lead several transition projects simultaneously.\n\nMAJOR RESPONSIBILITIES\n* The key focus of the role holder is to lead transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres\n* Act as counterpart to customer appointed transition manager \u2013 maintaining close contact to ensure delivery to schedule and issues addressed\n* To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget\n* Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders\n* Manage risk during service transition\n* Responsible for successfully implementing new services to GDO country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition\n* Achievement of the above by working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s)\n* Provide support for new business opportunities - at customer meetings, presentations, reviews, crafting transition and communication plans and so on demonstrating expertise and trustworthiness and helping bid teams achieve competitiveness and responsiveness\n* Engage appropriate individuals to form project delivery teams for new service contracts. Work in partnership with Service Delivery management to achieve successful contract roll-outs\n* Contribute to the development and sharing of methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects\n* Provide a focus for SLA definition and customer satisfaction . Ensures the information systems and the review structures for SLAs and client satisfaction are established\n* Adhere to service implementation and delivery best practice , reviews and processes in line with GDO Service Delivery governance guidance\n* Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit\n* Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability\n* Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value\n* In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable\n* Champions team-working and constantly improves the quality and inter-working of the whole \u2018virtual\u2019 service transition team , including other Xerox service partners and suppliers to ensure a seamless end-to-end implementation of GDO service for clients\n\n* Relevant university degree or postgraduate degree\n* Relevant professional qualifications (e.g. PMI, PRINCE and ITIL)\n* Successful track record of delivering programs to required quality, timescale and budget\n* Service delivery management or solution architecting experience in complex technology based outsourced business\n* Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for single country or multi-county client accounts\n* Change management experience\n\nJob: Professional Services / Project Management", "date_new": "2012-05-18 19:03:41", "url": "http://xerox.jobs/xml/28794722/job", "country": "United Kingdom", "company": "Xerox", "title": "Transition Manager (2 vacancies)", "reqid": "12011849", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28794722}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Information Analyst / Architect\nLocation: United Kingdom-Greater London-Uxbridge\n\nExperienced information architect, to assist in the development of the enterprise architecture, as well as provide advice and guidance, and design assurance, to individual projects on solution architecture. \n \nXerox has a heterogenous application landscape, and the information architect will be required to work with data across both ERP and 'best-of-breed' applications. Must have experience of logical data modelling (including entity-relationship modelling), and working with business and technical stakeholders. Should be able to communicate well in writing, and in presentations.\n\nShould additionally have experience in 2 or more of:\n\n- data governance\n- master and reference data management\n- data quality (assessment, root cause analysis and improvement)\n- business intelligence and data warehousing\n\n\n\nJob: Information Management", "date_new": "2012-05-17 18:53:34", "url": "http://xerox.jobs/xml/28764672/job", "country": "United Kingdom", "company": "Xerox", "title": "Information Analyst / Architect", "reqid": "12014802", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28764672}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Compensation, Benefits & Global Mobility Manager\nLocation: United Kingdom-Greater London-Uxbridge\nPURPOSE OF ROLE\nLead the development and deployment of the Compensation & Benefits strategy, policies, processes and operations across DMO. Jobholder is the HR Business partner for Global Mobility and compensation for Band A population. Role is a broad contributor to a small HR function with a purpose to support the VP of HR with critical HR Operations activities.\nJobholder leads DMO relationship with corporate C&B, XE C&B and Corp HR for all pay, benefit and global mobility processes including Share plans, benchmarking, HR IT projects, benefits, authorities register, sales compensation, salary planning, Band A salary planning, Incentives across all DMO countries.\nJobholder manages a virtual network of C&B professionals in each region.\n\nSCOPE OF ROLE\nRole has one direct report. Role leads a virtual C&B network of 8 heads, located in the field.\nRole has shared accountability for the salary planning budget. Approx $20m for 2011. APIP pool of approx $10m, and sales compensation, variable pay, incentives spend of $20m .\nRole has an influencing role with total spend on Global Mobility. Approx $25m p.a.\nRole contributes to the overall payroll spend for DMO, approx $200m p.a, for approx 7,000 employees across 140 countries, with substantial direct operations in 23 countries, in 7 regions.\n\nMAJOR RESPONSIBILITIES\nRole is SME and owner for all international pay, benefits and international assignments for all DMO HR Directors, all VP\u2019s, COO\u2019s, the DMO President and 1stline.\nOwner of all C&B and Global Mobility projects for Band A\u2019s, including processes for ELTIP, Salary Planning, VP assignments and Management Data\nDevelop and deploy C&B strategy across DMO including developing and deploying all processes, policies, guidelines and systems for share plans, sales compensation, incentives, variable pay, salary planning, Megadeals, retention schemes, authorities register and benchmarking.\nOwner of Employee Value Proposition deployment for reward across DMO, working with DMO regional GM\u2019s, HR leaders and C&B owners to develop and deploy EVP.\nOwner of relationship between DMO and Corp C&B function, including business transformation projects for HR Roadmap, Workscape, Pooling and Top Talent.\nOwner of cross functional cost control strategy across DMO.\n\nBACKGROUND, EXPERIENCE AND QUALIFICATIONS\nSubstantial experience of HR Operations and C&B with demonstrated examples of leading cross function projects and managing senior level internal and external relationships is obligatory. Professional HR qualification and education to degree equivalent is mandatory.\nJobholder is required to be an expert with MS Office applications, particularly Excel, Word, PowerPoint and Outlook. Experience in using eSAP (or equivalent) would be an advantage. Advanced analytical and numeracy skills are mandatory.\nDesirable is multi-country HR, C&B and Global Mobility experience. Also desirable is another language (Spanish, Portuguese or Russian).\nLSS Green belt, or equivalent program management qualification is desirable.\n\n\n\nJob: Human Resources / Training", "date_new": "2012-05-15 20:49:45", "url": "http://xerox.jobs/xml/28711987/job", "country": "United Kingdom", "company": "Xerox", "title": "Compensation, Benefits & Global Mobility Manager", "reqid": "12014539", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28711987}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Principal Strategist\nLocation: United Kingdom-Greater London-Uxbridge\n\nPurpose:\n\u2022 In support of the Corporate business and systems objectives, create the alignment, optimization and agility of an information systems strategy. The development of plans to drive forward and manage that strategy. Working with internal technology and business partners, as well as trading partners, to embed the strategic management of information systems as part of the management of the organization.\n\u2022 The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.\n\u2022 The capability to recognize and exploit business opportunities provided by IT (for example, the Internet), to ensure more efficient and effective performance of organizations, to explore possibilities for new ways of conducting business and organizational processes and to establish new businesses.\n\u2022 Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations, creating a closed-loop system that assesses operational performance as it relates to the attainment of strategic objectives.\n\u2022 The design of organization structure, role profiles, culture, performance measurement, competencies and skills, to support strategies for change and for training to enable the change. Identification of key attributes of the culture and key principles and factors for addressing location strategy.\n\n\nScope:\n\u2022 Autonomy - Has authority and responsibility for all aspects of a significant area of work, including policy formation and application. Is held fully accountable for actions taken and decisions made, both by self and subordinates.\n\u2022 Influence - Decisions critical to organizational success. Influences developments within information systems industry at highest levels. Advances exploitation of information systems within one or more organizations and/or the advancement of knowledge. Develops long-term strategic relationships with internal business partners, trading and industry leaders.\n\u2022 Complexity - Leads on formulation and application of strategy. Work involves application of highest level management and leadership skills. Has deep understanding of information systems industry and emerging technologies and implications for the wider business environment.\n\nPrimary Responsibilities:\n\u2022 Directs the creation or review of an information systems strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies. Directs development of enterprise-wide information systems strategies and processes which ensure that the strategic application of technology is embedded in the management of the organization. Ensures proper execution of the technology direction in support of business strategies.\n\u2022 Recognizes potential strategic application of IT and initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations. Plays an active role in improving the interface between the business and IT.\n\u2022 Anticipates major trends affecting the organization and focuses resources to accelerate required changes. Advises business managers about the implications of planned IT-enabled change on the business, on processes and on customers. Initiates the definition of new organization boundaries and creates future organization design, including location strategy and number of locations required. Outlines performance measurement objectives and the high-level implementation approach.\n\u2022 Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate approaches for migration, etc. Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies. Inspects sites for successful delivery of site implementation plans that align with the overall plan. Tracks and reports against these activities to ensure progress. Defines and manage key metrics and milestones to ensure achievement of the business case after delivery. Outlines key business engagement messages that need to take place throughout the program/project.\n\u2022 Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.\n\u2022 Specifically:\n ? Works with senior management within the organization, directing the creation or review of information systems strategy to support the strategic requirements of the business. Defines strategies, specifies requirements, commissions or conducts feasibility studies and produces strategic models of the organizations information and communications needs.\n ? Plays a major role in the development of the organizations strategic plans, including the creative use of information and communications technology\n ? Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed, and the realization of measurable business benefits.\n ? Uses extensive business knowledge to define the steps the business must take in order to accept and implement new IT-enabled processes, and communicates these steps to senior business managers, ensuring that they are committed to the change program.\n ? Modifies existing process improvement approaches and/or develops new approaches to achieving improvement. Takes responsibility for ensuring a smooth transition to new processes.\n ? Champions initiatives for strategic process improvement. Plans and directs strategic process improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture. Mobilizes resources to implement changes, taking the role of change champion.\n ? Assesses the readiness of business units to complete the necessary transformation, and ensures that they deliver site implementation plans, which align with the overall plan. Tracks and reports progress.\n ? Outlines key business engagement messages that need to be communicated throughout the program / project.\n ? Identifies and assesses mid to long-term risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.\n ? Maintains up-to-date knowledge of emerging technology trends and developments over a broad range of information and communications technologies. Monitors outcomes of research work, seeking to identify where technology might be deployed in order to deliver business improvements and competitive advantage.\n ? Maintains awareness of technology directions. Produces business cases for recommended new applications of information and communications technologies, identifying the business impact of alternative strategies, the probability of satisfying business needs, the anticipated business benefits and the risks and consequences of failure.\n ? Initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations and the community. Carries out analysis at a strategic level, and develops business proposals to exploit technology in line with the organizations mission, objectives and strategy\n ? Ensures that full account is taken of the practicalities of integrating the new technical capabilities into the business, including planning around key business cycles, selecting appropriate candidates for migration and creating awareness of the total cost of ownership, etc.\n ? Conducts periodic and post implementation information reviews, to assess the extent to which expected business benefits were realized.\n ? Leads investigations into major options for providing IT services effectively and efficiently and recommends solutions such as outsourcing, new approaches to recruitment and retention, and global supply contracts.\n ? Participates in strategic groups and facilitates focus groups and other ideas generators. Stimulates the creation of ideas among colleagues and staff. Works with business strategists and innovators to help them understand the opportunities that technology can provide.\n ? Briefs senior management on technology capabilities, and promotes associated business opportunities.\n ? Plays an active role in developing working relationships between business leaders and IT professionals in order to promote governance effective communication and decision making.\n ? Anticipates major trends affecting the organization, and works with operational managers, and HR professionals, to prepare the organization to meet the change.\n ? Initiates definition of new organization boundaries, and creates future organization design, including location strategy and number of locations required. Takes account of skills required to operate new business processes and working practices.\n ? Represents Xerox at appropriate forums and makes a positive contribution to relevant industry groups.\n\nCandidate Education:\nMinimum Bachelor's Degree Computer Science, Information Systems, Business Administration, or other related field.\nPreferred Master's Degree\n\nProfessional Certifications:\nPreferred LSS GB and/or BB certification\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nHas gained extensive experience and knowledge of information, strategy and operations.\nHas developed significant domain knowledge in one or more major business/technology process areas.\nHas significant experience in the initiation and management of largely complex change initiatives.\nCan facilitate the analysis and re-design of business processes, and articulate potential changes to business processes in a lucid and convincing manner, both orally and in writing.\nHave extensive business knowledge and a comprehensive understanding of current and emerging information and communications technologies and of how they can support and enhance the success of the business. Has a practical understanding of business and data analysis. Has a good working knowledge of the employing organizations policies, management structure and business objectives, and of the existing IT portfolio and infrastructure. Has significant experience in the human aspects of change and the impact of organizational culture on enabling or hindering change.\n\n\nAdditional Role Requirements:\nPortfolio Management from a cost / benefit / risk perspective; a venture capitalist approach.\nChange Management / Change Leadership (i.e. ability to influence, How to Get to Yes, decomposition of complex problems into simpler notions, etc.)\nConversant in the principles, objectives and tactics of enterprise architecture.\nGlobal / multicultural strategy and execution.\n\n\nJob: Information Technology", "date_new": "2012-05-14 18:18:51", "url": "http://xerox.jobs/xml/28674148/job", "country": "United Kingdom", "company": "Xerox", "title": "Principal Strategist", "reqid": "12009538", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28674148}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: MPS Project Manager\nLocation: United Kingdom-Greater London-Uxbridge\nManaged Print Services (MPS) is a key service offering for Xerox in 2012 and the Eastern Hemisphere Information Management team is hiring an MPS specific Project Manager to take requirements at the initial project stage and take the lead through to the implementation stage with the client.\n\nThe Senior Project Manager (SPM) is accountable and responsible for managing all aspects of a large, complex IT project or multiple, medium-scale IT projects to achieve project goals and objectives. This involves looking outside of project boundaries for integration and interdependencies to achieve project goals. It also involves conveying to the project team the important relationship of the project to the bigger picture, including the larger program and organizational performance objectives.\n\nThrough structured governance, the SPM enables appropriate initiating, planning, executing, monitoring and controlling and closing for the project to achieve project benefits. The SPM establishes and communicates project goals and directs team activities. The SPM is responsible for managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement activities and deliverables.\n\nThe SPM adheres to the established project management methodology and standards while carrying out responsibilities. This includes applying project management and development and delivery lifecycle processes to complex information technology projects and ensuring alignment with IT standards and strategies.\n\nEssential Senior Project Manager Responsibilities\n* Ensure appropriate involvement of all stakeholders for the project\n* Consistently apply the organizational project management standards and methodologies to assigned projects.\n* Accountable and responsible for activities pertaining to managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement.\n* Report progress and health of the project and incorporate feedback from all stakeholders\n* Identify, monitor and control the interdependencies between activities and deliverables with a project\n* Proactively identify and manage risks and issues pertaining to the project.\n* Identify the projects financial sources and resources and manage the budget and control costs for the project.\n* Manage the processes for the project.\n* Track the progress of project activities and deliverables to the consolidated project benefits.\n* Ensure appropriate governance practices are in place to monitor and control the project\n\nBachelor\u2019s Degree in Computer Science, Information Systems, Business Administration, or other related field\nTypically has substantial IT work experience, including proven experience in managing projects in multiple management technologies and functions\nBroadly skilled in information and communications technology \nHas a comprehensive knowledge of relevant development life-cycles\nHas strong interpersonal skills \nProject Management coursework and certification requiredGreen Belt certification an advantage\n\nJob: Information Technology", "date_new": "2012-05-14 18:18:34", "url": "http://xerox.jobs/xml/28674137/job", "country": "United Kingdom", "company": "Xerox", "title": "MPS Project Manager", "reqid": "12014647", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28674137}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Graduate Business Systems Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems\nAnalyst (SBSA) is responsible for understanding the business needs and identifying how best to meet\nthose needs. This includes working with the business and the technology areas to gather requirements for\ndevelopment and management. The role analyzes, validates and documents the business and system\nrequirements.\nThis role designs, modifies and creates business processes that will be used to implement the business\ntransformation solutions. This is done through research and fact-finding combined with a basic\nunderstanding of applicable business processes, systems, and industry requirements.\nThe BSA adheres to the established processes and requirements management methodology and\npractices, while carrying out their responsibilities. This includes meeting established quality standards.\n\n\n\nJob: Information Technology", "date_new": "2012-05-13 19:58:21", "url": "http://xerox.jobs/xml/28663852/job", "country": "United Kingdom", "company": "Xerox", "title": "Graduate Business Systems Analyst", "reqid": "12013397", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663852}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Business Systems Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems\nAnalyst (SBSA) is responsible for understanding the business needs and identifying how best to meet\nthose needs. This includes working with the business and the technology areas to gather requirements for\ndevelopment and management. The role analyzes, validates and documents the business and system\nrequirements.\nThis role designs, modifies and creates business processes that will be used to implement the business\ntransformation solutions. This is done through research and fact-finding combined with a basic\nunderstanding of applicable business processes, systems, and industry requirements.\nThe BSA adheres to the established processes and requirements management methodology and\npractices, while carrying out their responsibilities. This includes meeting established quality standards.\n\n\n\nJob: Information Technology", "date_new": "2012-05-13 19:57:29", "url": "http://xerox.jobs/xml/28663851/job", "country": "United Kingdom", "company": "Xerox", "title": "Business Systems Analyst", "reqid": "12013396", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663851}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Senior Technical Architect\nLocation: United Kingdom-Greater London-Uxbridge\n\nThe Senior Architect leads the effort to ensure that common architecture decisions are implemented consistently across business and IT in order to support the business and IT strategy. They will also research, analyze, design, propose, and deliver IT architecture solutions that are optimal for the business and IT strategies in one or more domains. \nThis involves working with the lines of business, support staff, and technology areas, to design a technical structure based on the existing standards and processes and meets the strategic needs of the business and integrates with other business and IT Processes. This role also documents the structure and processes.\nThe Senior Architect leads the effort to provide integrated systems analysis and recommends to the Enterprise Architect, appropriate hardware, software, and communication links required to support IT goals and strategy. This may include coordinating activities of the project team and assisting in the monitoring of project schedules and costs.\nThis role also leads the effort to support, resolve and document issues that arise in the architecture. This may also include reviewing designs and recommending improvements to the architecture.\nThe Senior Architect is responsible for analyzing and incorporating where appropriate industry trends, and being familiar with enterprise standards and methodology. The role will also have familiarity with the enterprise infrastructure and applications, and will specialize in a particular domain. \n\n\nJob: Information Technology", "date_new": "2012-05-13 19:57:27", "url": "http://xerox.jobs/xml/28663850/job", "country": "United Kingdom", "company": "Xerox", "title": "Senior Technical Architect", "reqid": "12013394", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663850}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Project Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Project Analyst (PA) is responsible for providing project coordination, support and assistance in all\naspects of simple to somewhat complex projects or programs. The Project Analyst has working to\nadvanced knowledge of project management methodology, tools and templates and is able to create and\nmaintain the work products with guidance.\nThe Project Analyst develops, documents and maintains program/project schedules, resource plans and\nprogram/project budgets.\nThe PA assists with communications, follows up on issues and actions and leads program/project\nmanagement meetings in the Program/Project Manager\u2019s absence. The PA prepares status reports,\nmanagement reporting and presentation for executives. The PA adheres to the established project\nmanagement methodology and standards while carrying out their responsibilities.\n\n\n\nJob: Information Technology", "date_new": "2012-05-11 19:45:35", "url": "http://xerox.jobs/xml/28639354/job", "country": "United Kingdom", "company": "Xerox", "title": "Project Analyst", "reqid": "12013400", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28639354}, {"country_short": "GBR", "city": "Belfast", "description": "Title: Document Support Executive\nLocation: United Kingdom-Belfast-Belfast\n\nJob Purpose\n\u00b7 To provide support/cover for all applicable Xerox business within Northern Ireland\n\u00b7 To assist with the management of all client\u2019s print procurement, graphic design, pre-press and print and finishing requirements.\n\u00b7 Proven ability to work within multiple teams to deliver specific client requirements and the agreed service level agreements.\n\u00b7 Support bespoke site services, same account growth initiatives and new business opportunities for Xerox.\n\nCandidate Requirements\n\u00b7 Previous experience in a print and design role with a high level of experience in a customer advisory role.\n\u00b7 Experience of Xerox DSCM, Marketport, Graphic Design and XOS Fleet Management.\n\u00b7 Ability to work on own initiative or as part of a team.\n\u00b7 Full driving licence.\n\n\nJob: Operations Management", "date_new": "2012-05-11 19:45:04", "url": "http://xerox.jobs/xml/28639349/job", "country": "United Kingdom", "company": "Xerox", "title": "Document Support Executive", "reqid": "12006037", "state": null, "state_short": null, "location": "Belfast, GBR", "uid": 28639349}, {"country_short": "GBR", "city": "City of London", "description": "Title: Document Advisor/Account Manager\nLocation: United Kingdom-Greater London-City of London\nPurpose:\nThe role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:\n ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n ? Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n\n\nScope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n\u2022 To act as primary source of advice for all document production and/or communication needs of the client\n\u2022 To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions\n\u2022 To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units\n\u2022 Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements\n\u2022 Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements\n\u2022 Advise clients on the best production methods to ensure document effectiveness, efficiency and quality\n\u2022 Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)\n\u2022 Meet or exceed agreed SLA measures for the client and Xerox.\n\u2022 Maintain client satisfaction / resolve queries / issues\n\u2022 Managing stock and budgets to optimum levels where appropriate\n\u2022 Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques\n\u2022 Maximize financial efficiencies (including tax VAT) for the client and Xerox\n\u2022 Collate relevant management information as specified\n\u2022 Build maintain external supplier relationships as appropriate\n\u2022 Able to negotiate on cost and delivery timescales within the context of the project\n\nThe roles described below are variations of the generic role that may occur in specific Client businesses.\n\nTransactional Communication Services Document Advisor\nAdditional Responsibilities:\nConsult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty.\nAdvise on optimizing the design of documents for compatibility with digital print technology and software.\nWork directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing).\nTranslate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect).\nLead or be part of initiatives for improved communications using:\nData mining, cleansing and preparation\nPrint steam manipulation and enhancement\nMail and fulfillment optimization\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nPrior experience working with data-driven variable document composition software and print production.\nProficiency with Microsoft Office applications.\nExperience with document production techniques and processes in a Production and Mail fulfillment environment.\nExperience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment\n\n\nDocument Publishing and Production Document Advisor\nAdditional Responsibilities:\nInternal (client) marketing of Xerox Managed Services offerings.\nProvide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services\nResponsibility for data provision to produce reports and financial data for:\nWeb Service applications\nDocument re-engineering projects\nImpacts of change\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nAwareness / ability to talk to client about all areas of the document lifecycle\nHave experience of production print room environment\nProficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office.\nKnowledge of a combination of the following experiences will be required dependant upon current service offer and future service development\nDirect mail\nPersonalization software\nPre-press environment\nWorking knowledge of iWay or Xerox FreeFlow Web Services\nA working knowledge of production and finishing devices based on site equipment\n\n\nDocument Supply Chain Management Document Advisor\nAdditional Responsibilities:\nDevelops production strategies and optimizes specifications to decrease cost and increase efficiency and quality\nManages print production projects from concept stage through final production and delivery to market\nProcures print from a list of preferred vendors\nAssist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nThis job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment.\nDemonstrated ability to manage complex projects from start to finish\nSales experience a plus\nDirect mail or other specialist experience a plus, dependent on client requirements.\n\n\nForms Document Advisor\nAdditional Responsibilities:\nLead interface between the Xerox Print Center and the client for forms re-engineering.\nAssist with the forms ordering process including ordering requisition via the web.\nProvide status on orders to clients and manage the web ordering and inventory applications.\nObtain client approval for form content, inventory replenishment order quantities, and production practices.\nInterface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate.\nProactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels.\nAbility to work to tight deadlines.\nResponsible for transitioning all forms from litho to digital for onsite production as appropriate.\nMaintain version control for all active forms.\nParticipate in the forms committee processes.\n\nAdditional background, experience and qualifications:\nDesign expertise for all forms produced via POD and/or offset technology.\nPrior knowledge of system design guidelines/branding\nUnderstanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents.\n\nCandidate Education:\nMinimum: Bachelor's Degree \n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum:\nDetailed understanding of print production methods / processes / project management\nDetailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)\nExperience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility\nExperience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals\nApplicable technical diploma (for example, Graphic Design) or equivalent experience\nExperience in working autonomously\nValid Driving license\n\nPreferred:\nFamiliar with Premedia / Prepress techniques\nRelevant industry / sector application knowledge (for example direct mail in Financial Services sector\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-11 19:44:49", "url": "http://xerox.jobs/xml/28639346/job", "country": "United Kingdom", "company": "Xerox", "title": "Document Advisor/Account Manager", "reqid": "12010271", "state": null, "state_short": null, "location": "City of London, GBR", "uid": 28639346}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Legal Counsel\nLocation: United Kingdom-Greater London-Uxbridge\nTo provide appropriate legal support to the Xerox Europe Technology division. In particular to the Large Enterprises Organisation (LEO).Working on Managed Print Services (MPS) and Commercial Print Services (CPS) contracts Dealing with Significant level of exposure, impact on business continuity, time to revenue and cost of non-compliance if the role(s) did not exist.\nGlobal & Pan European contracts covering multiple countries or large domestic UK contracts with, in some instances, cross boundary business transfer with all of the related taxation/ import issues. Potential high cost of non-compliance if role not performed, possible sanctions for non-compliance with regulatory regimes.\n\n* Provide legal advice to Xerox Europe, Technology division on multi-country contracting, engaging local legal counsel where appropriate.\n* Produce wide range of legal documents (including standard and customised contracts, & supplier agreements, participation & framework agreements).\n* Support or lead contract negotiations with Client legal teams, in order to facilitate the conduct of business and protect Xerox\u2019s interests.\n* Perform legal analysis and deliver practical solutions to maximise returns to Xerox and/or avoid adverse legal consequences.\n* Research and analyse pan-European issues relevant to Equipment and fleet matters, utilising the XE legal operations network.\n* Provide legal advice on specific areas of law, including competition & data privacy to ensure compliance and avoid sanctions and bad publicity.\n* Manage and implement regulatory compliance programmes within the Services business to ensure that Xerox operates within the law at all times and avoids potential sanctions.\n* Advise senior management on legal considerations to be taken into account in developing business strategy.\n* Present future potential legal / risk issues to senior management of Xerox and its business units. \n\nLawyer with post-qualification experience (ie, following vocational post-graduate course and prescribed training period) in private practice or in-house. \n\n* Significant experience in areas of negotiation commercial contracts and leasing (will be an advantage), competition, employment law (especially in respect of the Acquired Rights Directive) and intellectual property.\n* Significant experience of commercial contracting & client negotiation\n* Experience with indirect selling (channel partners) will be useful\n* Degree level\n* Legal practice course and training period.\n* Strong emphasis on contract and commercial law principles.\n* Experience of transfer of undertakings and inherited liabilities through outsourcing would be a strong advantage. \n* Good understanding of business processes.\n* Negotiation skills\n* Excellent drafting skills\n* Team orientated and willing to share information.\n* Ability to work autonomously\n* Effective written and verbal communication and presentation skills.\n* Conscientious in continuing self-development and remaining up-to-date in relevant areas of the law.\n* Able to interact with all levels of the business.\n* Ability to work without close supervision\n* Must be prepared and willing to travel extensively through Europe and beyond\n\nJob: Legal", "date_new": "2012-05-10 21:01:44", "url": "http://xerox.jobs/xml/28614402/job", "country": "United Kingdom", "company": "Xerox", "title": "Legal Counsel", "reqid": "12013418", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28614402}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Graduate Financial Accountant/Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nWe currently have a fantastic opportunity for 9 graduates to join Xerox\u2019s Finance Centre of Excellence (FCE). Based in the European Headquarters in Uxbridge Middlesex, you\u2019ll join a team of 65 finance professionals who all work to keep the financial engine room of our operations going.\n\nDepending on the exact team you join you\u2019ll get the chance to gain experience in ledgers, accounting analysis, journal entries and all the while gaining experience in a global organisation. We\u2019ll even support you during your studies towards CIMA or ACCA.\n\nWe\u2019re looking for applicants that are focussed on a career in finance so an accounting or finance degree would be an advantage but not necessary we\u2019re equally interested in anyone who can show the transferable skills and aptitude to succeed so degrees in maths, economics, engineering and business will also be considered. You may have already graduated or might be graduating in 2012 \u2013 we\u2019d still love to hear from you. \n\nPurpose:\nThe Financial Analyst is the support the month end close and related reconciliation and analysis work for multiple units across Europe.\n\nScope:\nIndividual contributor. Interfaces frequently within functional area, as well as with management in the area supported, as part of a small team. \n\nPrimary Responsibilities:\n* Prepare and perform journal entries and account reconciliations\nSupport monthly close\n* Perform ad hoc financial analysis as required\n* Support maintenance and testing of internal controls and Sarbox compliance across the finance community\n\nJob: Accounting / Finance", "date_new": "2012-05-05 19:24:57", "url": "http://xerox.jobs/xml/28466398/job", "country": "United Kingdom", "company": "Xerox", "title": "Graduate Financial Accountant/Analyst", "reqid": "12013199", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28466398}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Financial Accountant / Analyst (3 vacancies)\nLocation: United Kingdom-Greater London-Uxbridge\nDue to some new opportunities internally, we have created 3 vacancies in Xerox\u2019s Finance Centre of Excellence (FCE). Based in the European Headquarters in Uxbridge Middlesex, you\u2019ll join a team of 65 finance professionals who all work to keep the financial engine room of our operations going.\n\nThe Financial Accountant / Analyst supports the key financial tasks in the month end close / analysis / outlook cycle in line with the published timetable.\n\nPrimary Responsibilities:\n* Support monthly financial close process\n* Prepare and/or review journal entries and account reconciliations\n* Complete Corporate reporting schedules\n* Perform financial analysis on the reported results to aid management understanding of results\n* Based on analysis of actual results, assist in preparation financial outlooks\n* Support maintenance and testing of internal controls and Sarbox compliance across the finance community\n* Ad-hoc analysis and project work as required\n\nWe\u2019re looking for a qualified or part qualified finance professional with a qualification from a professional body such as ACA / ACCA / CIMA or international equivalent. Xerox is a major user of SAP so any experience would be an advantage but not a pre-requisite. Knowledge of MS Excel or Access will be an advantage.\n\n\n\nJob: Accounting / Finance", "date_new": "2012-05-05 19:23:40", "url": "http://xerox.jobs/xml/28466384/job", "country": "United Kingdom", "company": "Xerox", "title": "Financial Accountant / Analyst (3 vacancies)", "reqid": "12012531", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28466384}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Credit Controller\nLocation: United Kingdom-Greater London-Uxbridge\nOVERVIEW\n\nMEA is part of the Developing Market Operations (DMO) and operates in Africa and the Middle East. It operates using a two-tier distribution network, which consists of 60-80 customer accounts. Revenue for 2011 was $250million.\n\nThe finance department is situated in Uxbridge, with the General Manager and marketing.\n\nPosition reports to the Customer Admin Supervisor.\n\nKEY RESPONSIBILITIES\n\u00b7 Manage the Distributor Operations trade receivables, direct and indirect, ensuring collections are within terms and bad debts minimised.\n\u00b7 Process debit and credit notes in accordance with accounting guidelines and the delegated authorities.\n\u00b7 Promptly identify and resolve disputed invoices.\n\u00b7 Process received payments ensuring timely cash allocations\n\u00b7 Prepare substantiated balance sheet reconciliations on those accounts assigned, within 10 working days of the month end, ensuring all un-reconciled items are resolved on a timely basis.\n* Ensure all credit reports are accurate and produced on a timely base in accordance with set schedules.\n\nGENERAL\n\n\u00b7 Work as part of the finance team, providing assistance and cover as required, ensuring as a collective unit the highest possible professional and ethical standards are maintained.\n\u00b7 Have a high regard to customer satisfaction, with the ability to build relationships and effectively communicate.\n\u00b7 Have a methodical and process oriented approach to managing the workload.\n\u00b7 Responsible and flexible approach to the monthly cyclical nature of the business.\n\u00b7 Understand and work with the Letter of Credit and Bill of Exchange Process\n\u00b7 Understanding the Export Control Regulations\n\n\n* Recognised Business administration or finance Qualifications\n* Prior experience of Credit Control in a customer orientated environment\n* Demonstrate experience of Credit Control and Customer Service\n* Fluent oral and written English skills. Further languages would be desirable, especially in English or Arabic\n\nJob: Accounting / Finance", "date_new": "2012-05-03 19:15:47", "url": "http://xerox.jobs/xml/28406864/job", "country": "United Kingdom", "company": "Xerox", "title": "Credit Controller", "reqid": "12013793", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28406864}, {"country_short": "GBR", "city": "City Of Bristol", "description": "Title: Operation Support Executive\nLocation: United Kingdom-City Of Bristol\nOperations Support Executive\nFixed Term Contract\nSouth West\n\nJob Details\nTo deliver operational support for the Operations Teams. To proactively deliver tools & resources to the business in order to ensure consistency, process adherence and control.\n\nKey Accountabilities\n* Processing purchase orders and raising them to appropriate suppliers\n* Maintain Purchase Order log\n* Controlling purchase orders to ensure appropriate funds are available to procure print from our suppliers\n* Maintaining supplier invoices ? raising & querying any discrepancies to appropriate Line Manager\n* Preparation for invoicing and month end activities ? tracking the Document Advisor team to close jobs so that they can be billed in a timely manner\n* Maintaining an action log for what needs to be actioned\n* Liaising with Group Procurement to resolve any discrepancies before raising invoices\n* Ensure all invoiced items are closed and reported in so that revenue can be recognised\n* Providing Commercial Manager with downloads for the current month to ensure appropriate next steps can be carried out by the Commercial Manager.\n* Downloading the reporting months? information and cleansing the data. \n* Creating the monthly management\n* Supporting Group Procurement with purchase order queries\n* Offering assistance where applicable with ad hoc projects and exercises ? for example, monitoring and maintaining records for the financials in relation to specific projects\n\nCandidate Requirements\n* Advanced PC skills are essential ? with very good working knowledge of MS office suite, must have strong Excel skills (VLookUp?s / Pivot Tables)\n* Ability to build good relationships internally, with customers and with third party suppliers, presenting a professional image at all times\n* Experience in a customer focussed administrative environment\n* Good interpersonal skills, a confident communicator (verbal and written) with the ability to work well in a team environment.\n* An organised approach with the ability to plan, prioritise and meet deadlines effectively in a pro-active manner \n* Excellent administration, interpersonal and data management skills, negotiating and planning skills\n* Excellent telephone manner with ability to communicate at all levels\n* Adaptable, conscientious, willing to use initiative\n* Flexibility, reliability ? high level of customer focus\n* Ability to multi task\n* Good financial analysis and numerical sills\n* Ability to work independently and exercise a high level of confidence, self motivated, adaptable\n* Strong analytical skills, comfortable working with numbers with a high degree of attention to detail\n\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-03 19:15:35", "url": "http://xerox.jobs/xml/28406852/job", "country": "United Kingdom", "company": "Xerox", "title": "Operation Support Executive", "reqid": "12012042", "state": null, "state_short": null, "location": "City Of Bristol, GBR", "uid": 28406852}, {"country_short": "GBR", "city": "Welwyn Garden City", "description": "Title: Programme Manager\nLocation: United Kingdom-Hertfordshire-Welwyn Garden City\n\nTo lead a Production Project Management Team to comply 100% to SLA for a given account or portfolio of accounts. Includes delivering to schedule, within budget and to agreed quality whilst ensuring customer satisfaction.\nMain responsibilities:\n\n\n\n\n- To line manage a team of project managers and co-ordinators to achieve 100% contract / SLA compliance and thus ensure customer satisfaction.\n\n- To continuously monitor and review production processes and, with the project team, generate and implement improvements that will result in improved turnaround times, decreased costs of production and/or improved customer and/or employee satisfaction.\n\n- To work at an operational level with the client to gather long and medium term planning to allow effective forward planning and resourcing at CTC.\n\n- To manage customer expectations and ensure that changing requirements are understood and met by the account team.\n\n- To support the Client Manager with quoting; either producing the quote or for larger bids, providing information for quotes, e.g. costs for incremental work and operational feasibility\n\n\n\n\n- Solid experience in Localisation Project Management\n\n- Demonstrable record of driving change or process improvement\n\n- Experience in managing people and leading teams\n\n- Customer management experience\n\n- Experience of setting and monitoring budgets\n\n- Leadership skills including facilitation, motivation & good communication skills\n\n- Experience of working or living in a multi-cultural environment an advantage\n\n- Degree or equivalent preferred; Second language desirable\n\nJob: Language & Localization", "date_new": "2012-04-25 18:55:33", "url": "http://xerox.jobs/xml/28174876/job", "country": "United Kingdom", "company": "Xerox", "title": "Programme Manager", "reqid": "12012668", "state": null, "state_short": null, "location": "Welwyn Garden City, GBR", "uid": 28174876}, {"country_short": "GBR", "city": "City of London", "description": "Title: Helpdesk Specialist\nLocation: United Kingdom-Greater London-City of London\n\nTitle\nHelpdesk Specialist \u2013 Onsite Client \nBackground\nXerox are contracted to provide On Floor Print, Print Centre and Procurement services to an Onsite Client . The On Floor Print Services requires us to look after over 1100 devices across more than 25 locations in UK & Ireland. The service is divided into manned sites whereby Xerox have onsite Xerox staff attending to devices and those that are unmanned where Xerox manage a relationship with Onsite Client's IT and Facilities departments and the Xerox Field Engineer teams.\n\nResponsibilities\nThe role of Helpdesk Specialist is to work within the Service Delivery Team, based at the head office in London Bridge, focusing on;\n\n- Ensuring that the contracted services levels are delivered through coordinating and taking ownership of service desk processes and procedures.\n- Proactively tracking and monitoring Service Level performance and putting in place measures to avoid potential degradation of service where anticipated.\n- Responding to customer complaints and coordinating through to complaint resolution and closure\n- Working with the team to support the service transformation and support the ongoing business growth\n- Using and developing a good working knowledge and understanding of both Xerox tools (XSM, XDM) and customer tools (Service Now) to effectively manage and coordinate problems, incidents and service requests.\n- Proactively liaise and build strong relationships with regional Xerox colleagues, regional Onsite Client IT personnel and Xerox Field Engineer teams\n- Coordinate and distribute service requests concentrating particularly on the effective use of the team as resources\n- Coordinating and ensuring that the agreed processes associated with ordering and replenishment of parts and stock for all locations throughout the UK are documented and adhered to.\n- Demonstrating good customer service skills when dealing with both customers and suppliers\n- Be able to trouble shoot and undertake fault finding activities to resolve problems via the telephone.\n- Proactively look for opportunities to increase technical knowledge and experience relating to first level trouble shooting and problem resolution of the fleet devices\n- Manage and coordinate database of known errors and fixes\n\n\nRequirements\n- Proven track record in a customer service/service desk environment would be advantageous\n- Ability to demonstrate good working knowledge of Windows, Microsoft Office suite is essential\n- Excellent verbal and written communication skills\n- A good team player.\n- An enthusiastic, cheerful self starter with a positive attitude \n- Ability to give as well as follow written and verbal instruction\n- Excellent attention to detail\n- Excellent problem solving skills\n\nJob: Site Operations", "date_new": "2012-04-10 22:58:00", "url": "http://xerox.jobs/xml/27797735/job", "country": "United Kingdom", "company": "Xerox", "title": "Helpdesk Specialist", "reqid": "12008254", "state": null, "state_short": null, "location": "City of London, GBR", "uid": 27797735}, {"country_short": "GBR", "city": "Leeds", "description": "Title: IT Support Analyst\nLocation: United Kingdom-Leeds-Leeds\nTo support and maintain local IT systems and the provision of IT systems by third parties.\nTo ensure technology delivers the operational requirements of the contract and supports SLA delivery.\nTo learn and develop support techniques to maintain IT solutions used for iON service delivery\nIdentify and initiate continuous improvement activities in support of ongoing IT delivery\nEnable new functionality to be applied into production with smooth handover to users (UAT, feed into training)\nTo provide consultancy / analytical support to the iON team in developing new business and retaining current contract.\nTo become expert in the use of the assigned technologies such as Oracle eBusiness Suite, Siebel, Avaya and other Systems used within the Business\nUndertake the Systems administration for IT systems\nBe responsible for the Move/Add/ Change/Delete process and maintenance for designated IT systems ensuring achievement of audit and compliance standards and to meet operational requirements\nKnowledge of Networking, Patching network and telephone cables within computer room patch frames and at the end/desk connection points\nSupport the preparation and delivery if the IT Continuity plan\nTo provide consultancy / analytical support to the iON team in developing new business and retaining current contract.\n\nESSENTIAL\nExperience of working with IT systems, with a strong focus on Oracle Ebusiness Suite and experience of Seibel, Avaya and MS Suite of Products\nAbility to learn and develop new skills\nAbility to assimilate information quickly within a fast paced environment\n\nDESIREABLE\nOracle Discoverer\nOracle E-Business Suite Knowledge\nProficient SQL skills\n\nDESIRABLE\nIT Qualifications \u2013 ITIL, MCSE, Oracle Functional Qualifications\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-02 19:42:55", "url": "http://xerox.jobs/xml/27585844/job", "country": "United Kingdom", "company": "Xerox", "title": "IT Support Analyst", "reqid": "12009011", "state": null, "state_short": null, "location": "Leeds, GBR", "uid": 27585844}, {"country_short": "GBR", "city": "London", "description": "Title: 2nd / 3rd Line Server Support\nLocation: United Kingdom-Greater London-London\nProvide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader.\n\nKey Responsibilities\n* Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements\n* Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader.\n* Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:-\n* Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison\n* Engage and assist other work streams, as required \n* Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service.\n* Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports\n* Produce supporting documentation required as part of the Managed Service contract.\n\n* Experienced and proven 2nd / 3rd line support in a service driven industry\n* Knowledge of Windows clients and Windows printing services\n* Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge\n* Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance\n* Use of VMWare (Virtualised test environments)\n* Ability to and experience of creating and follow technical configuration and build instructions\n* Good time management - proof of being able to manage their workloads and work remotely. \n* Some experience of the below is also desirable:\n* Understanding of print server installation and management\n* Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc\n* MS Print drivers installation and configuration\n* Thin Client and direct IP Printing\n* Experienced creating detailed technical documentation\n* Understanding of ITIL / Configuration Management.\n\nJob: Information Technology", "date_new": "2012-04-02 00:39:06", "url": "http://xerox.jobs/xml/27573463/job", "country": "United Kingdom", "company": "Xerox", "title": "2nd / 3rd Line Server Support", "reqid": "11017898", "state": null, "state_short": null, "location": "London, GBR", "uid": 27573463}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Product Manager - Indirect Channels (DMO)\nLocation: United Kingdom-Greater London-Uxbridge\nThe Product Manager is the subject matter expert for our A4 product portfolio with the developing markets organisation (DMO). The role holder liaises with the sales teams and channels account manager to help with new product launches and assist with existing products.\n\nWe\u2019re looking for someone who has a technical understanding of A4 products wither Xerox or competitor machines who is capable of learning our portfolio. For example you\u2019ll need to be able to understand and explain the capabilities of the machines in relation to the environment in which they\u2019ll be installed. Eg what software will be on them, what security features are possible.\n\nMain responsibilities:\n* \nActively contribute towards the development of a product marketing annual plan to support the overall business objectives with regions\n* \nFacilitate and challenge the field on their business model and dynamics. Explain and promote the A4 Business hydraulics and criticality to overall Office Business\n* \nFacilitate and liaise with various organisations in the US (Product Marketing Group, Product Planning, Product Sourcing) for future product development purposes. Provide critical input on building business cases/financial modelling, price positioning, local competitive landscape information and feature requirements.\n* \nIdentify product and positioning gaps in the portfolio and work with US to develop offerings in those opportunities\n* \nMonitor product performance (activity, revenue, gross profit) and devise tactical initiatives to meet short term market driven requirements\n* \nCentre of competence for all product related technical features with the ability to communicate all detailed capabilities and benefits compared to the competition products\n* \nDefine the strategic product messaging to reinforce the overall product positioning objectives and communicating/championing the message to the country sales/marketing teams\n* \nWork with members of Integrated Supply Chain to manage inventory levels, sell in/out of the Channels and correct product mix enabling improved inventory and production planning to support business requirements.\n* \nResponsible for the successful and quality launch of assigned ICBG products through the organisation, meeting of specific country requirements and providing critical launch items to Country sales/ marketing teams in a timely manner.\n\n\n\n\n\nJob: Business Development", "date_new": "2012-03-30 19:22:10", "url": "http://xerox.jobs/xml/27523267/job", "country": "United Kingdom", "company": "Xerox", "title": "Product Manager - Indirect Channels (DMO)", "reqid": "12008409", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 27523267}, {"country_short": "GBR", "city": "London", "description": "Title: Technical Project Manager\nLocation: United Kingdom-Greater London-London\nProject manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities.\nAs part of a joint project team working within the customer, roll out the proposed Manage Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client.\n\nPrinciple Accountabilities\nSupport XGS and client operational requirements by ensuring timely and effective implementation of the full project plan as directed.\nAccountability for achieving planned changes within the scope of the contracted Managed services.\nProject-manage the co-ordination of activities required to achieve the smooth implementation of the managed service.\nEstablish management information systems to monitor and develop the performance of existing services and income.\nContribute to the development of the document strategy with primary network services provider and the client to ensure the long term partnership and clarity of direction for changes of fleet shape and size together with service level improvements.\nDevelop and implement fleet optimisation processes and systems in order to minimise the time taken to deliver maximum income whilst maintaining/improving service levels.\nIdentify, engage and manage resources to carry out in-depth Due Diligence study to identify and realise service or income opportunities.\nIdentify opportunities to further develop other service offerings.\nEnsure timely engagement of all necessary resources.\nReview project performance against timelines with Managed Service key contacts and customer key contacts monthly.\nEngage and liaise with all Xerox interested parties and third party networks to ensure they are aware of proposed changes and their role in them. (And that all associated SLA?s run back to back).\nEngage account Managed Service and client project managers to grow scope and Volume of Managed Service Contract.\nAccountability for achieving planned changes within the scope of the contracted Managed services.\nAct as a conduit for understanding the end user?s requirements.\nDocument and implement procedures required for effective contract implementation and ongoing management.\nEngage customer to ensure maximum penetration within accounts, delivering new business opportunities in line with XGS requirements Develop and refine business case requirement Engage at Business Level and end user level to capture new business opportunities\n\n* Technical appreciation of printing solutions& associated technology\n* PC/Internet literate\n* Sales oriented\n* People/Tea, Mgt experience\n* Good working knowledge of Xerox Culture, inc. TDC / XMM\nEducation\n* Educated to GCSE level or equivalent\nSkills / Abilities\n* Demonstrate Technical appreciation of network printing inc. topologies, architectures, protocols, connectivity issues and associated applications\n* Analytical appreciation of work flow processes\n* Influencing / negotiating / delegation skills\n* Excellent interpersonal skills\n* Coaching / training skills\n* Ability to work under pressure, against tight timescales\n* Management across organisations, through all levels of hierarchy, recognising and deploying peoples skills to achieve a given objective\n* Strong numerous / literacy skills\n* PC skills inc. all standard MS packages and MS Project\n* Articulate with the ability to convey both strategic and practical messages, often to large audience in presentation or 121 format\n* Analytical, in highly emotive situations, developing a cohesive cost effective solution, sensitive to user demands\n* Time management\n* Manage 3rd party co-ordination to complete schedule in given timescales/budgets\n* Process re-engineering and simplification\n\nJob: Information Technology", "date_new": "2012-03-30 19:21:54", "url": "http://xerox.jobs/xml/27523261/job", "country": "United Kingdom", "company": "Xerox", "title": "Technical Project Manager", "reqid": "11017899", "state": null, "state_short": null, "location": "London, GBR", "uid": 27523261}, {"country_short": "GBR", "city": "London", "description": "Title: AlarmPoint Integrator\nLocation: United Kingdom-Greater London-London\nProvide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader.\n\nKey Responsibilities\n* Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements\n* Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader.\n* Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:-\n* Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison\n* Engage and assist other work streams, as required \n* Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service.\n* Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports\n* Produce supporting documentation required as part of the Managed Service contract.\n\n* Experienced and proven 2nd / 3rd line support in a service driven industry\n* Knowledge of Windows clients and Windows printing services\n* Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge\n* Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance\n* Use of VMWare (Virtualised test environments)\n* Ability to and experience of creating and follow technical configuration and build instructions\n* Good time management - proof of being able to manage their workloads and work remotely. \n* Some experience of the below is also desirable:\n* Understanding of print server installation and management\n* Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc\n* MS Print drivers installation and configuration\n* Thin Client and direct IP Printing\n* Experienced creating detailed technical documentation\n* Understanding of ITIL / Configuration Management.\n\nJob: Information Technology", "date_new": "2012-03-30 19:21:46", "url": "http://xerox.jobs/xml/27523248/job", "country": "United Kingdom", "company": "Xerox", "title": "AlarmPoint Integrator", "reqid": "12003518", "state": null, "state_short": null, "location": "London, GBR", "uid": 27523248}, {"country_short": "GBR", "city": "Belfast", "description": "Title: Print Specialist\nLocation: United Kingdom-Belfast-BelfastJob Purpose:\nTo assist in the smooth operation of an XBS site, primarily focused on Centralised Print and some ad-hoc Fleet Management, Helpdesk, Network Support, Mailroom Operations and DocuCare services to meet customer specifications. To support the provision of a suite of on site services to the Customer Base as required.\nKey Accountabilities:\n\u2022Demonstrate a full knowledge of the range of services provided by Xerox Business Services.\n\u2022Provide to Customers the range of contracted services to include Fleet Management, DocuCare, Centralised Document Production, Scanning services, Mailroom Operations etc. Provide additional services in line with account base growth.\n\u2022Facilitate the resolution of network related problems on Xerox devices through the engagement of Customer Helpdesk personnel or Xerox Analyst personnel as appropriate. \n\u2022Co-ordinate & manage the engagement of Customer Service Technicians where required. Carry out a call close procedure managing Customer Service response times.\n\u2022Receive telephone calls reporting faults and log electronically all relevant details.\n\u2022Replenish consumables and perform key operator maintenance of Xerox equipment.\n\u2022Liaise with customers and provide support in relation to the utilisation of Xerox equipment and XBS services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.\n\u2022Support the growth of the XBS operation on site in order to identify opportunities and highlight to the relevant Account or Operations Manager.\n\u2022Support the site through involvement in account reviews, compiling data on performance against key performance levels.\n\u2022Undertake support tasks as seen appropriate by the manager, for example holiday management, stock takes, and other initiatives.\n\u2022Occasional travel to other locations throughout Ireland on an as required basis in order to support the XBS Operation (eg. Co Cork, Belfast etc).\n\u2022Participate in revenue generating/marketing initiatives.\n\u2022Participate in team meetings and work as a member of a team.\n\n\n\u2022Full, clean driving license.\n\u2022A successful one years proven track record gained within a reprographics/service/customer contact environment.\n\u2022Excellent PC Skills (Excel, Word, Powerpoint etc).\n\u2022Excellent IT Skills & Network awareness.\n\u2022Excellent Technical Ability\n\u2022Familiar with Xerox or other compatible equipment/services.\n\u2022Qualified to Leaving Certificate / GCSE level standard or equivalent.\n\u2022Experience of operating reprographics/finishing equipment/mailroom.\n\u2022Effective listening skills.\n\u2022Flexible and able to cope under pressure.\n\u2022Ability to work on own initiative.\n\u2022Ability to analyse relevant information to make quality decisions.\n\u2022Demonstrate an appropriate level of emotional control and resilience\n\u2022Apple Mac knowledge is an advantage\n\n\nJob: Operations Management", "date_new": "2012-03-27 19:01:05", "url": "http://xerox.jobs/xml/27419863/job", "country": "United Kingdom", "company": "Xerox", "title": "Print Specialist", "reqid": "12006023", "state": null, "state_short": null, "location": "Belfast, GBR", "uid": 27419863}, {"country_short": "GBR", "city": null, "description": "Title: Inventory Account Manager\nLocation: United Kingdom\nYorkshire area / Cheadle or Bristol (Other locations can be considered)\n\nJob Purpose\nWork with the Client, ONEModel partners and 3rdparty suppliers to ensure that products are procured, printed and delivered to warehouse or client premises to meet, and where practical, exceed Client SLA and KPI\u2019s\nTo analyse stock reports, make recommendations against re-order points, obsolescence and related inventory functions\n\n\nKey Accountabilities\n* Work with the Inventory team to develop the purchase plan to ensure Client service levels are maintained, out of stocks minimised and over stocking avoided.\n* Progress these purchase orders and manage the suppliers to ensure that the purchase order delivery dates are met.\n* Identify potential supply chain issues, taking corrective action as appropriate including rescheduling, expediting, deferring and/or cancelling\n* Identify potential stock shortages and prioritise orders and deliveries with suppliers to prevent an out of stock situation.\n* Be involved with new product introductions, product reviews, supplier transitions, implementation of print on demand and kitting projects as required.\n* Develop effective working relationships with designated sponsors to ensure appropriate Customer purchase orders are raised to meet the agreed stock levels\n\nCandidate Requirements\nESSENTIAL\n* Experience in preparing inventory plans for multiple product categories.\n* Previous Account Management experience at all client levels\n* Experience in building and maintaining good working relationships across diverse stakeholders and be able to achieve consensus\n* Experience working with inventory management toolsets\nDESIRABLE\nExperience of logistics in one or all of the following Silos of Service:\n* Print products\n* Experience of print estimating, planning or procurement in a print environment\n* Knowledge of FSA requirements relating to print products\n* Experience of working with Financial Services organisations\n* Experience of working with and managing strategic suppliers and 3rdparty contractors\n\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-22 01:17:15", "url": "http://xerox.jobs/xml/27313483/job", "country": "United Kingdom", "company": "Xerox", "title": "Inventory Account Manager", "reqid": "11017611", "state": null, "state_short": null, "location": "Virtual, GBR", "uid": 27313483}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Print Services Technician/Docucare - London/Birmingham\nLocation: United Kingdom-Greater London-Uxbridge\nDocuCare\n\nPurpose:\nThe role works as part of the service delivery team aligned to one or more customer sites. He/she will have focus on the following:\n* Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n* Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n* Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n* Scope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n* Ensure quality standards are achieved and customer requirements are met\n* Responsible for ensuring engineers are requested where required in a timely manner\n* Replenish consumables\n* Liaise with Service desk to ensure all calls are completed and closed\n* Be the face to the customer identifying issues and escalating to a relevant team member\n* Owner of MAC tagging process\n* Act as an expert when advising customers on non-standard production requirements\n\nStart date will be subject to Security Vetting\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nCandidate Education: High School Diploma / (GED) / Secondary School GCSE or equivalent \n* Experience in customer facing role\n* Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities\n* Good communication skills\n* Health and safety awareness and compliance\n* Full driving licence is required for some of the roles\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-12 18:22:30", "url": "http://xerox.jobs/xml/27081140/job", "country": "United Kingdom", "company": "Xerox", "title": "Print Services Technician/Docucare - London/Birmingham", "reqid": "12005025", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 27081140}, {"country_short": "GBR", "city": null, "description": "Title: Operations Mgr (Print Services) - London\nLocation: United Kingdom\nOperations Manager\n\nThe jobholder will be responsible for the management of a team of Docucare staff and the provision of a managed print service to a number of client sites. The role requires team leadership and the ability to plan, delegate and distribute workloads in order to achieve contractual Service Levels, contributing to the regional, and ultimately national, GDO business targets. This role would suit a candidate with significant operational management experience, with a background in IT or print services, customer facing experience and/or a service environment.\n\nKey Accountabilities\n\u00b7 To plan and control resource allocation to match workload forecast and contractual measures.\n\u00b7 Ensure maximum efficiency of all processes, staff and equipment using consistent methodology.\n\u00b7 Recruit, train and motivate team to ensure high standards of customer service\n\u00b7 Coach, train and counsel team members to achieve prescribed performance standards and assist individual development.\n\u00b7 Conduct H&S and risk assessments for each site and document.\n\u00b7 Provide problem management support for escalations and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit\n\u00b7 Ensure and monitor processes are in place to pro-actively protect consistent service quality\n\u00b7 Ensure customer reactive calls dealt with in a timely manner\n\u00b7 Act as an escalation for printing issues, be able to understand infrastructure and troubleshoot and/or escalate to the relevant team\n\u00b7 Provide information to reporting team to ensure Xerox Service Manager is updated\n\u00b7 Act as point person for BAU device requests, consolidation and rationalisation of current equipment on each site\n\u00b7 Professionally manage and support the disengagement of 3rd party equipment as they expire\n\u00b7 Contribute to the creation and documentation of processes on customers sites\n\u00b7 Manage and organise training on new products & tools for key users\n\u00b7 Manage stock levels to ensure achievement of SLA\u2019s\n\u00b7 Ensure disposal of all consumables and equipment in line with agreed procedures\n\u00b7 Contribute to monthly management information and customer satisfaction reporting\n\u00b7 Contribute as a member of team to assist in delivery to contract, account growth and customer satisfaction.\n\nCandidate Requirements\n\u00b7 Have a proven track record gained within a IT print services/service/customer contact environment.\n\u00b7 Be able to demonstrate excellent IT problem solving skills\n\u00b7 Have proven operational management skills, the ability to lead and mentor a team\n\u00b7 Have the ability to analyse relevant information to make quality decisions.\n\u00b7 Be able to articulate issues around managed print services and its network infrastructure\n\u00b7 Be able to converse with customers in a professional manner\n\u00b7 Have a can do attitude\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-12 18:22:14", "url": "http://xerox.jobs/xml/27081132/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Mgr (Print Services) - London", "reqid": "12005793", "state": null, "state_short": null, "location": "Virtual, GBR", "uid": 27081132}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: GDO Credit Controller\nLocation: United Kingdom-Greater London-Uxbridge\nThis is a key role, where the Credit Controller can strongly influence Xerox Global Services speedy cash collection and aged debt profile. Through their regular contact with their customers they also influence the trading relationship via effective\n\nThe role of Credit Controller is to monitor and control the debt profile of designated Customer Accounts through effective credit management.\n\nResponsibilities:\n\n\u00b7 Monitor, control and influence cash collection to ensure achievement of Debtors Planned Performance in the key areas of balanced Age Band Resolution (percentage of billing per month collected) and Aged Debt.\n\u00b7 Conduct debt collection activities in line with standard collection cycle and company procedures via the SAP/R3 system.\n\u00b7 Achievement of credit control targets through initiating telephone calls to customers and removing obstacles to payment.\n\u00b7 Prompt processing of customer complaints which are causing delay in payment and monitoring of complaints dealt with by other departments.\n\u00b7 Ensure that all queries/complaints are progressed and resolved within Xerox agreed standards to ensure effective cash collection.\n\u00b7 Establish an effective working relationship with the external and internal customers to maximise performance results.\n\u00b7 Ensure effective escalation process in place to flag debt performance and customer dissatisfaction issues.\n\u00b7 Fully participate in the achievement of Xerox Customer Satisfaction and Employee Satisfaction goals.\n\u00b7 Allocation of cash, completion of paying in book and banking cheques on a daily basis. Reconciling to the General Ledger\n\u00b7 Liasing with bank and customers, tracing missing payments and remittance advice\u2019s\n\u00b7 Inter-company journals: - preparation of spreadsheets, contacting customer to obtain details and internal contacts. Sending spreadsheet to treasury and then allocation of journals to the relevant customer accounts\n\u00b7 Invoicing \u2013 collating data, processing onto the SAP system and posting out to the customer with 48 Hours\n\u00b7 Compiling debt reports for Northern & Southern region\n\u00b7 Opening and amending customer account data onto the system\n\u00b7 Creating and compiling reports own ledger reports on a daily basis\n\u00b7 Filing, photocopying, posting of statements and letters\n\n\n\u00b7 Target orientated, assertive and achiever\n\u00b7 Committed approach to team work\n\u00b7 Willing to assume responsibility for resolving customer problems\n\u00b7 Able to maintain and project a helpful and courteous attitude under any circumstance\n\u00b7 Resilient under pressure and able to quickly adapt to unforeseen work demands\n\u00b7 Reliability and personal integrity\n\u00b7 Self motivated and willing to learn new skills to progress within Xerox\n\u00b7 Flexible attitude towards working patterns\n\u00b7 Excellent attendance and punctuality record\n\u00b7 Good interpersonal skills\n\u00b7 Good listener, excellent communicator.\n\u00b7 Excel and Word experience\n\u00b7 Excellent planning (daily, weekly, monthly activity planning cycle)\n\u00b7 Able to effectively communicate verbally and in writing\n\u00b7 Able to control interactions with customers using persuasion, negotiation and influencing skills\n\u00b7 Able to work under pressure and deal positively with difficult situations\n\u00b7 Aptitude for understanding and solving problems\n\u00b7 Able to handle problems methodically and logically\n\u00b7 Adopts a positive and sensitive approach to customers needs\n\u00b7 Demonstrates effective interpersonal skills and ability to work as part of a team\n\u00b7 Financial and commercial awareness , numerical skills\n\u00b7 Shows initiative in the development and progression of new ideas.\n\nJob: Accounting/Finance", "date_new": "2012-03-06 20:15:42", "url": "http://xerox.jobs/xml/26959603/job", "country": "United Kingdom", "company": "Xerox", "title": "GDO Credit Controller", "reqid": "12000904", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 26959603}, {"country_short": "GBR", "city": "Slough", "description": "Title: I.T. Database Administrator\nLocation: United Kingdom-Slough\nPurpose of Role:\n\nA database administrator (DBA) is responsible for the performance, integrity and security of a database. Additional role requirements are likely to include planning, development and troubleshooting.\n\nThe database approach incorporates the following principles:\n\n\u2022 Data remains consistent across the database;\n\n\u2022 Data is clearly defined;\n\n\u2022 Users access data concurrently, in a form that suits their needs;\n\n\u2022 There is provision for data security and recovery control (all data is retrievable in an emergency)\n\nDBA roles are increasingly identified by the databases and processes they administer and the capabilities of the database management system (DBMS) in use.\n\nScope of Role:\n\n\u2022 Support over 300 staff\n\n\u2022 Support over 30 different applications across three different platforms.\n\n\u2022 Extended network of production workers connected remotely across the globe.\n\n\u2022 Exert cost controls within the local IS Budget.\n\nMajor Responsibilities:\n\nThe work of a database administrator (DBA) varies according to the nature of the Application and the level of responsibility associated with the application. The work may be pure maintenance or it may also involve specialising in database development.\n\nTypical responsibilities include some or all of the following:\n\n\u2022 Establishing the needs of users and monitoring user access and security;\n\n\u2022 Monitoring performance and managing parameters to provide fast query responses to front-end users;\n\n\u2022 Mapping out the conceptual design for a planned database in outline;\n\n\u2022 Considering both back-end organisation of data and front-end accessibility for end-users;\n\n\u2022 Refining the logical design so that it can be translated into a specific data model;\n\n\u2022 Further refining the physical design to meet system storage requirements;\n\n\u2022 Installing and testing new versions of the database management system (DBMS);\n\n\u2022 Maintaining data standards, including adherence to the Data Protection Act;\n\n\u2022 Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);\n\n\u2022 Controlling access permissions and privileges;\n\n\u2022 Developing, managing and testing back-up and recovery plans;\n\n\u2022 Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly;\n\n\u2022 Capacity planning;\n\n\u2022 Working closely with IT project managers, database programmers and web developers;\n\n\u2022 Communicating regularly with technical, applications and operational staff to ensure database integrity and security;\n\n\u2022 Commissioning and installing new applications and customising existing applications in order to make them fit for purpose. \n\n\n\n\n\n\n\u2022 As the Production SQL DBA you will support the business critical applications based on Oracle and SQL Server.\n\n\u2022 Knowledge of SQL Server 2000, 2005, 2008 and 2008R2 along with any SQL clustering experience is required.\n\n\u2022 Oracle 9i, 10g and 11g along with RMAN\n\n\u2022 DR implementations experience is ideal.\n\n\u2022 Will have post graduate experience in a database administrator role, having been involved in at least one major system deployment.\n\n\u2022 Degree level in a Computer related science. Additional management and financial qualifications are advantageous.\n\n\u2022 A complete understanding of Windows and UNIX computing environment in all aspects.\n\n\u2022 A thorough understanding of Client/Server technologies in both UNIX and Windows environments and the ability to architect system applications.\n\n\u2022 Good knowledge of popular COTS packages and the maintenance methods used to support such products.\n\n\u2022 A thorough knowledge of Networks.\n\n\u2022 Excellent negotiation skills to liaise with suppliers.\n\n\u2022 Communicating, knowledge sharing and working effectively within a well motivated functional team.\n\n\u2022 Documentation skills to ensure Systems Operating Procedures are maintained.\n\n\u2022 Ability to work flexibly, in \u2018out of hours\u2019 operation mode to ensure updates and patches can be applied to servers and network components without any interruption to production.\n\n\u2022 A \u2018customer first\u2019 attitude to deal with customers at all times in a friendly and efficient manner.\n\n\u2022 Ability to work is a process environment, delivering to schedules ever mindful of the customer.\n\n\u2022 The nature of this position requires staff to occasionally work outside normal hours. Flexibility in the working day is essential in order to achieve the SLA.\n\n\u2022 Language skills are an added bonus for a globally based business.\n\n\u2022 Driving license essential.\n\nJob: Information Technology", "date_new": "2012-01-27 19:07:59", "url": "http://xerox.jobs/xml/26158605/job", "country": "United Kingdom", "company": "Xerox", "title": "I.T. Database Administrator", "reqid": "12002031", "state": null, "state_short": null, "location": "Slough, GBR", "uid": 26158605}, {"country_short": "GBR", "city": "Welwyn Garden City", "description": "Title: Documentation Analyst/Tech Author - IP\nLocation: United Kingdom-Hertfordshire-Welwyn Garden City\nIn brief\nGlobal Document Outsourcing (GDO) provides documentation and learning programmes on a world-wide basis to internal and external customers. The Service Documentation Department within Xerox Global Services is a small team of 10 people based in Welwyn Garden City, providing Service Documentation to the Xerox service community. This documentation includes Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files.\n\nWho should apply?\nThis position is suitable for a student studying an Engineering/Technical degree.\n\nWhat will I be doing?\n? To assist in the development and maintenance of service documentation materials for Xerox products, including: Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files\n? To interface with Customer/ Engineering functions to resolve any technical questions/ problems\n? To contribute to various cross-functional teams working to improve/ update standards, processes and customer offerings\nWhat skills do I need?\n\u2022 Knowledge in electro-mechanical and/or electronic engineering\n\u2022 Proficient writing skills (spelling, grammar, punctuation, clarity, work choice and usage; graphics)\n\u2022 PC literate with a working knowledge of MS Office tools such as Word, Excel and Outlook\n\u2022 Good analytical skills to enable the interpretation of technical product specifications\n\u2022 Good interpersonal and communication skills (listening, speaking, questioning)\n\u2022 Manually dextrous with the ability to disassemble and faultlessly re-assemble electro mechanical components\nPersonal Attributes\n\u2022 Mature approach to work, always well prepared, organised and punctual\n\u2022 Able to work on ones own initiative as well as part of a team\n\u2022 Well organised with the ability to be flexible in order to prioritise and manage a workload to meet deadlines\n\u2022 Excellent verbal communication skills, with the ability to convey ideas to team members and engineers\n\u2022 A high level of interpersonal skills with a mature approach to liaising with people on a variety of levels within the organisation\n\n\nAs part of your application you are required to attach a cover letter with responses to the following questions (150 word limit per question):\n\n1. Why Xerox? Please tell us why you have chosen to apply for a position with us.\n2. What excites you about this role? Please detail what elements of the role most interest you.\n3. What skills, competencies and technical abilities have you acquired to enable success in this role?\n4. Tell us about something you have done that you are proud of. \n5. Write simple instructions detailing how to change a light bulb\n\n\nApplication Closing Date: 30th January 2012\nAssessment Centre Date: 16th February 2012\n\n\n\nJob: Infrastructure Management", "date_new": "2011-11-18 10:13:48", "url": "http://xerox.jobs/xml/24940211/job", "country": "United Kingdom", "company": "Xerox", "title": "Documentation Analyst/Tech Author - IP", "reqid": "11014966", "state": null, "state_short": null, "location": "Welwyn Garden City, GBR", "uid": 24940211}]