Job Information
Xerox Production Manager - Richmond, VA in Fredericksburg, Virginia
Production Manager - Richmond, VA
General Information
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City
Chester, Colonial Heights, Fredericksburg, Newport News, Richmond, Williamsburg
State/Province
Virginia
Country
United States
Department
Service Delivery
Date
Tuesday, April 2, 2024
Working time
Full-time
Ref#
20032780
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
43,320
Annual Base Salary Maximum
86,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Job Role Summary:
The role holder works as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day to day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction.
He/she will have focus on the following:
Delivering service that meets / exceeds SLA and delights the customer
Developing strong relationships with teams, suppliers, partners
Achieving productivity improvements
Contributing to transforming and growing the business
Production Manager manages the delivery of a large contract across the Commonwealth of Virginia.
Responsible for management of Xerox staff
Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.
Will require up to 25% travel within the Commonwealth
Main Responsibilities:
Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency
Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees
Accountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all times
Responsible for operations and delivery to meet or exceed Contract requirements
Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators
Responsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirements
Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing)
Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients
Responsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and execution
Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk
Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc
Responsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new business
Responsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as required
Responsible for working with the Service Delivery Manager to set productivity targets
Responsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of results
Responsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely manner
Demonstrate role model behavior interacting with suppliers, customers and Xerox employees
Responsible for maximizing employee potential by identifying training needs and mentoring and developing team members
Responsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvement
Responsible for working in collaboration with peers and partners, to share best practices
Responsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs
Qualifications:
Minimum:
A strong knowledge of Document Transaction Processing Services operations and production processes
Experience and knowledge with ISO processes and procedures, compliance, security and audit activity
Managing complex and diverse teams
Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including
Good management skills with the ability to motivate, manage and direct groups
Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive – a team player
Proven ability to communicate and influence teams
Preferred:
Client relationship management skills
Proven ability to communicate and influence at all levels of the business
Experience managing in an environment with heightened information security controls
Good Lean Six Sigma project and process execution within a production environment
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.