Xerox Customer Care Technical Support Specialist-Healthcare in Fishers, Indiana

Customer Care Technical Support Specialists to help launch a new program in 2017!

$150 American Express Card-Signing Bonus on Date of Hire

JOIN US AT TMS HEALTH CAREER FAIR

Date: Tuesday, December 13, 2016

Time: 3:00p – 8:00p

Location: Cambria Hotel & Suites , 13500 Tegler Dr. Noblesville, IN

I-69-Exit 210-Across from the Hamilton Town Center

Applicants must apply online with a current resume in order to be considered for a position with TMS Health, a Xerox Company.

Must Bring A Copy Of Your Resume & Dress For Success

NEW CAREER OPPORTUNITIES

CUSTOMER CARE TECH SUPPORT SPECIALIST-HEALTHCARE

CUSTOMER CARE TECH SUPOORT SPECIALIST-BILINGUAL FRENCH/ENGLISH

INSIDE SALES PHARMACY RETAIL

Apply to Job#: 16026661

BACHELOR’S DEGREE REQUIRED

$150 American Express Card-Signing Bonus on Date of Hire

T MS Health, A Xerox Company, is one of the largest healthcare dedicated providers of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.

Xerox Corporation is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.

TMS Health is currently recruiting Customer Care Specialists to professionally handle all inbound calls from potential or existing customers using a diabetic blood glucose medical device manufactured by our client, Roche Diagnostic . Provide technical support, technical troubleshooting, educate customers on the use of the diabetic blood glucose meter and related diabetic testing equipment.

If you meet the requirements for the Customer Care Specialist listed below and want to begin a new year with a new career with a world-class company that offers a competitive hourly rates, excellent benefits, and growth opportunities.

Apply today and a member of our professional Recruiting Team will contact you to schedule an interview. Bachelors degree required . Training begin Monday January 16, 2017

Responsibilities:

  • Ability to provide an exceptional customer service experience to the customers.

  • Ability to troubleshoot, provide technical support, and educate the customers on the use of the diabetic blood glucose meter.

  • Must demonstrate the ability to multitask and focused attention to detail required.

  • Strong technical aptitude. Computer skills, use of dual screens, and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required.

  • Detailed oriented-will be documenting calls for FDA audits, highly regulated environment.

  • Strong verbal, written communication, listening and documentation skills required.

  • Proven ability to meet KPIs (Key Performance Indicators) metrics required.

  • Ability to professionally receive constructive criticism and feedback/coaching from our QA coaches and supervisory staff.

  • Ability to meet twelve (12) weeks of paid training, no pre comment’s that will interrupt training.

  • Ability to meet training competency testing requirements required.

  • All other duties as assigned.

Requirements

  • Educations: Bachelor’s degree required and

  • College graduates with a Bachelor’s degree

  • Call Center Customer Service experience preferred

  • Ability to meet twelve (12) weeks of paid training without prior obligations that will interrupt training required.

  • Training January 16, 2017.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Customer Care

Organization: TMS

Title: Customer Care Technical Support Specialist-Healthcare

Location: Indiana-Fishers

Requisition ID: 16031344

Virtual/work from home? No