Xerox Customer Care Specialist English or Bilingual French in Fishers, Indiana
TMS Health, A Xerox Company, is one of the largest healthcare dedicated providers of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
Xerox Corporation is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.
- TMS HEALTH, */ A XEROX COMPANY /
/ C A R E E R F A I R /
We’re Hiring Top Performers
Wednesday October 26th, 3:00 p .-8:00 p.m.
Hampton Inn and Suites 11575 Commercial Drive Fishers, IN Off I 69 Exit 205
- Must complete an online application prior to your arrival* *
/ Must bring several copies of your current resume /
Join us at the Career Fair!!! * *
The Customer Care Specialist- professionally handle all inbound calls from potential or existing customers using a diabetic blood glucose medical device manufactured by our client, Roche Diagnostic. Serve as a technical troubleshooter, provide technical support, and educate customers on the use of the diabetic blood glucose meter and related diabetic testing equipment.
The Bilingual French Customer Care Specialist- professionally handle all inbound calls from potential or existing French Canadian customers using a diabetic blood glucose medical device manufactured by our client, Roche Diagnostic. Serve as a technical troubleshooter, provide technical support, and educate French Canadian customers on the use of the diabetic blood glucose meter and related diabetic testing equipment.
/Primary Job Responsibilities:
/Ability to provide an exceptional customer service experience to the customer.
/Ability to troubleshoot, provide technical support, and educate the customers on the use of the diabetic blood glucose meter.
/Must demonstrate the ability to multitask and focused attention to detail required.
/Detailed oriented-will be documenting calls for FDA audits, highly regulated environment.
/Strong verbal, written communication, and listening skills required.
/Proven ability to meet KPIs (Key Performance Indicators) metrics required.
/Ability to professionally receive constructive criticism and feedback/coaching from our QA coaches and supervisory staff.
/Strong technical aptitude. Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required.
/Ability to meet twelve weeks of mandatory no absence paid training required.
/Ability to meet training competency testing requirements required.
/All other duties as assigned.
/ Job Requirements
/Bachelor’s degree required.
/Recent college graduates with a Bachelor’s degree is a big plus.
/English only Candidates or
/Bilingual French/English fluency
/Call Center Customer Service experience is a big plus.
/Experience in servicing medical devices or healthcare environment is a big plus.
/Ability to demonstrate thorough knowledge of the client’s medical device products and services upon completion of a very detailed orient requisite training.
/If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today to be contact by a member of our Recruiting Team.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: Customer Care
Title: Customer Care Specialist English or Bilingual French
Requisition ID: 16026746
Virtual/work from home? No