Xerox Infrastructure Director in Elkridge, Maryland

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit , , or .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. After applying, please check your email (including spam folder) for updates about this position.

Please note that this position will be located onsite in Elkridge, MD.

Infrastructure Director

Infrastructure Director shall be responsible for analysis, engineering, planning, and implementation of infrastructure related tasks. A key focus of this role is the coordination across multiple hosting and application projects in order to identify common requirements; this information will be used to create shared services in the hosting environment. This position works closely with other engineers, analysts, developers, and project managers both local and remote. They will be responsible for providing leadership and management support to the engineers on their team. It is mandatory that the candidate filling this position adhere to change control processes and work comfortably in that process. This will require a good understanding of the software development lifecycle, as well as the detailed operations of a hosting infrastructure.

The candidate for this role must be able to apply an organized, repeatable approach to all infrastructure tasks in order to provide high quality solutions and to reduce or otherwise mitigate risk to the infrastructure. When needed, the candidate must identify gaps in processes and procedures and remedy these gaps through documentation. The ability to work closely with the applications teams, both developers and project managers, is critical to the success of this role.

This candidate must be able to accept work assignments and complete them on-time and within budget as well as delegate when necessary. Good troubleshooting skills are imperative to this position. Candidate should have excellent written and verbal communication skills.

Job Duties:

  • Troubleshoot problems with 3 rdparty and custom developed applications

  • Support and be involved in operating system and middleware patching efforts

  • Assemble documentation related to software and hardware environments

  • Provide leadership in the preventative and proactive practices

  • Write documentation that lead to engineering and research efforts

  • Architect, plan, and manage VMware production environment

  • Develop a road map for infrastructure services

  • Build and maintain client relationships and ensure SLAs are met

  • Vendor management

  • Experience with relational database technologies such as SQL Server, Oracle, and DB2

  • Working knowledge of .NET framework, IIS, Apache, and other web-based technologies

  • Travel between locations in Maryland will be required with overnight travel occurring 1-2 times per year

  • Other duties as assigned

Education and Typical Years of Experience

The successful candidate will have a minimum of four years of experience in Information Technology with a hosting and/or infrastructure background. Bachelor Degree or equivalent work experience required.


  • Experience managing servers is required

  • Client and vendor management experience is strongly preferred

  • Must have good understanding of networking and hardware

  • Experience with relational database technologies such as SQL Server, Oracle, and DB2

  • Working knowledge of .NET framework, IIS, Apache, and other web-based technologies

  • Displays good interpersonal skills at all levels of contact and in a wide variety of situations

  • Excellent communication skills

  • Ability to be self-directed and work with limited supervision

  • ITIL experience and PMI certifications are a plus

  • Experience managing Unix/Linux based systems is a plus

  • Experience with Foglight is a plus

  • Experience with Rational tools is a plus

  • Cloud computing experience is helpful

  • Mainframe experience in a plus

  • Due to the 24x7 operations of the business, must be able to work a flexible work schedule when needed; may include nights, weekends, and/or holidays

  • Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)

  • Will consider transferring H1-B sponsorship

Other Information and additional Qualifications:

  • Experience in Health and Human Services (preferred)

  • Experience in State Government (preferred)

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Client Network Services

Organization: Public Sector Operations

Title: Infrastructure Director

Location: Maryland-Elkridge

Requisition ID: 16019899

Virtual/work from home? No