Xerox Document Technologist in Durham, North Carolina

This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.

· Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites)

· Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions

· Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer’s departments (e.g. IT department) to provide 100% customer satisfaction

· Work closely with the Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations’ contracts

· As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:

  • Integration of tools and processes (at client sites) to support Managed Services initiatives

  • Managed Services site architecture and infrastructure programs

· Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software

Essential Job Functions:

· Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.

· Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc.)

· Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus

· Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services

· Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner

Education / Experience Required:

· Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable)

· Software/Hardware/Networking Certifications

· Minimum Microsoft Certified Professional, MCP Internet desirable

· Electronic Document and Printing Professional Certification (EDPP) desirable

· 3 years computer systems/applications and project coordination experience

· Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity

· For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families

· Cross-functional team participation and leadership

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to

Job: Service Delivery Client Network Services

Organization: Large Enterprise Operations US

Title: Document Technologist

Location: North Carolina-Durham

Requisition ID: 16030676

Virtual/work from home? No