Xerox Jobshttp://xerox.jobs2012-05-24 11:56:30.924956USANorth WalesTitle: Senior Document Advisor Location: United States-Pennsylvania-North Wales test jm 13 dec Purpose: The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) ? Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: • To act as primary source of advice for all document production and/or communication needs of the client • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing) • Meet or exceed agreed SLA measures for the client and Xerox. • Maintain client satisfaction / resolve queries / issues • Managing stock and budgets to optimum levels where appropriate • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques • Maximize financial efficiencies (including tax VAT) for the client and Xerox • Collate relevant management information as specified • Build maintain external supplier relationships as appropriate • Able to negotiate on cost and delivery timescales within the context of the project The roles described below are variations of the generic role that may occur in specific Client businesses. Transactional Communication Services Document Advisor Additional Responsibilities: Consult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty. Advise on optimizing the design of documents for compatibility with digital print technology and software. Work directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing). Translate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect). Lead or be part of initiatives for improved communications using: Data mining, cleansing and preparation Print steam manipulation and enhancement Mail and fulfillment optimization Development Work with client to gather requirements for assigned projects Work with internal support staff to communicate client requirements, prepare spec documentation, develop and monitor schedules and UAT the project prior to launch Ensure proper procedures are in place to meet Xerox requirements and client contract requirements Track and report on progress of project Identify gaps and mitigation steps to ensure we are meeting the client expectations Identify areas that may be out of scope and provide the customer with the proper LOE’s to cover the change in scope Project Management Monitor Cycle changes Input into Database or Msg point Work with composition programmers and IT programmers on changes required for each cycle Provide associated cycle LOE’s for changes Work with proofreading staff to ensure all client materials are reviewed prior to being delivered to the client Daily Project Maintenance Vendor management for inventory items Work with plant to ensure production is moving according to schedule Provide status to client on a daily basis to ensure open communicate between the two teams Provide support to the plant and support groups as required Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Prior experience working with data-driven variable document composition software and print production. Proficiency with Microsoft Office applications. Experience with document production techniques and processes in a Production and Mail fulfillment environment. Experience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment Document Publishing and Production Document Advisor Additional Responsibilities: Internal (client) marketing of Xerox Managed Services offerings. Provide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services Responsibility for data provision to produce reports and financial data for: Web Service applications Document re-engineering projects Impacts of change Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Awareness / ability to talk to client about all areas of the document lifecycle Have experience of production print room environment Proficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office. Knowledge of a combination of the following experiences will be required dependant upon current service offer and future service development Direct mail Personalization software Pre-press environment Working knowledge of iWay or Xerox FreeFlow Web Services A working knowledge of production and finishing devices based on site equipment Document Supply Chain Management Document Advisor Additional Responsibilities: Develops production strategies and optimizes specifications to decrease cost and increase efficiency and quality Manages print production projects from concept stage through final production and delivery to market Procures print from a list of preferred vendors Assist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: This job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment. Demonstrated ability to manage complex projects from start to finish Sales experience a plus Direct mail or other specialist experience a plus, dependent on client requirements. Forms Document Advisor Additional Responsibilities: Lead interface between the Xerox Print Center and the client for forms re-engineering. Assist with the forms ordering process including ordering requisition via the web. Provide status on orders to clients and manage the web ordering and inventory applications. Obtain client approval for form content, inventory replenishment order quantities, and production practices. Interface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Proactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels. Ability to work to tight deadlines. Responsible for transitioning all forms from litho to digital for onsite production as appropriate. Maintain version control for all active forms. Participate in the forms committee processes. Additional background, experience and qualifications: Design expertise for all forms produced via POD and/or offset technology. Prior knowledge of system design guidelines/branding Understanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents. Candidate Education: Minimum: Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum: Detailed understanding of print production methods / processes / project management Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles) Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals Applicable technical diploma (for example, Graphic Design) or equivalent experience Experience in working autonomously Valid Driving license Preferred: Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector Job: Client Relationship Management / Service Delivery2012-05-08 18:57:16United StatesXeroxPennsylvania12012885PANorth Wales, PA28541767http://xerox.jobs/xml/28541767/job