[{"country_short": "USA", "city": "North Wales", "description": "Title: Senior Document Advisor\nLocation: United States-Pennsylvania-North Wales\ntest jm 13 dec\nPurpose:\nThe role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:\n ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n ? Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n\n\nScope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n\u2022 To act as primary source of advice for all document production and/or communication needs of the client\n\u2022 To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions\n\u2022 To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units\n\u2022 Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements\n\u2022 Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements\n\u2022 Advise clients on the best production methods to ensure document effectiveness, efficiency and quality\n\u2022 Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)\n\u2022 Meet or exceed agreed SLA measures for the client and Xerox.\n\u2022 Maintain client satisfaction / resolve queries / issues\n\u2022 Managing stock and budgets to optimum levels where appropriate\n\u2022 Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques\n\u2022 Maximize financial efficiencies (including tax VAT) for the client and Xerox\n\u2022 Collate relevant management information as specified\n\u2022 Build maintain external supplier relationships as appropriate\n\u2022 Able to negotiate on cost and delivery timescales within the context of the project\n\nThe roles described below are variations of the generic role that may occur in specific Client businesses.\n\nTransactional Communication Services Document Advisor\nAdditional Responsibilities:\nConsult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty.\nAdvise on optimizing the design of documents for compatibility with digital print technology and software.\nWork directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing).\nTranslate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect).\nLead or be part of initiatives for improved communications using:\nData mining, cleansing and preparation\nPrint steam manipulation and enhancement\nMail and fulfillment optimization\n\nDevelopment\nWork with client to gather requirements for assigned projects\nWork with internal support staff to communicate client requirements, prepare spec documentation, develop and monitor schedules and UAT the project prior to launch\nEnsure proper procedures are in place to meet Xerox requirements and client contract requirements\nTrack and report on progress of project\nIdentify gaps and mitigation steps to ensure we are meeting the client expectations\nIdentify areas that may be out of scope and provide the customer with the proper LOE\u2019s to cover the change in scope\n\nProject Management\nMonitor Cycle changes\nInput into Database or Msg point\nWork with composition programmers and IT programmers on changes required for each cycle\nProvide associated cycle LOE\u2019s for changes\nWork with proofreading staff to ensure all client materials are reviewed prior to being delivered to the client\n\nDaily Project Maintenance\nVendor management for inventory items\nWork with plant to ensure production is moving according to schedule\nProvide status to client on a daily basis to ensure open communicate between the two teams\nProvide support to the plant and support groups as required\n\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nPrior experience working with data-driven variable document composition software and print production.\nProficiency with Microsoft Office applications.\nExperience with document production techniques and processes in a Production and Mail fulfillment environment.\nExperience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment\n\n\nDocument Publishing and Production Document Advisor\nAdditional Responsibilities:\nInternal (client) marketing of Xerox Managed Services offerings.\nProvide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services\nResponsibility for data provision to produce reports and financial data for:\nWeb Service applications\nDocument re-engineering projects\nImpacts of change\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nAwareness / ability to talk to client about all areas of the document lifecycle\nHave experience of production print room environment\nProficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office.\nKnowledge of a combination of the following experiences will be required dependant upon current service offer and future service development\nDirect mail\nPersonalization software\nPre-press environment\nWorking knowledge of iWay or Xerox FreeFlow Web Services\nA working knowledge of production and finishing devices based on site equipment\n\n\nDocument Supply Chain Management Document Advisor\nAdditional Responsibilities:\nDevelops production strategies and optimizes specifications to decrease cost and increase efficiency and quality\nManages print production projects from concept stage through final production and delivery to market\nProcures print from a list of preferred vendors\nAssist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nThis job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment.\nDemonstrated ability to manage complex projects from start to finish\nSales experience a plus\nDirect mail or other specialist experience a plus, dependent on client requirements.\n\n\nForms Document Advisor\nAdditional Responsibilities:\nLead interface between the Xerox Print Center and the client for forms re-engineering.\nAssist with the forms ordering process including ordering requisition via the web.\nProvide status on orders to clients and manage the web ordering and inventory applications.\nObtain client approval for form content, inventory replenishment order quantities, and production practices.\nInterface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate.\nProactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels.\nAbility to work to tight deadlines.\nResponsible for transitioning all forms from litho to digital for onsite production as appropriate.\nMaintain version control for all active forms.\nParticipate in the forms committee processes.\n\nAdditional background, experience and qualifications:\nDesign expertise for all forms produced via POD and/or offset technology.\nPrior knowledge of system design guidelines/branding\nUnderstanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents.\n\nCandidate Education:\nMinimum: Bachelor's Degree  \n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum:\nDetailed understanding of print production methods / processes / project management\nDetailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)\nExperience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility\nExperience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals\nApplicable technical diploma (for example, Graphic Design) or equivalent experience\nExperience in working autonomously\nValid Driving license\n\nPreferred:\nFamiliar with Premedia / Prepress techniques\nRelevant industry / sector application knowledge (for example direct mail in Financial Services sector\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-08 18:57:16", "url": "http://xerox.jobs/xml/28541767/job", "country": "United States", "company": "Xerox", "title": "Senior Document Advisor", "reqid": "12012885", "state": "Pennsylvania", "state_short": "PA", "location": "North Wales, PA", "uid": 28541767}]