Xerox Implementation Team Specialist (Remote) in Dallas, Texas

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit at , at , at or .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. After applying, please check your email (including spam folder) for updates about this position.

Implementation Team Specialist (Remote)

As an Implementation Team Specialist, you will deliver software solutions to the Fire and EMS market. You will work closely with several business partners simultaneously to define, document, and deliver new products and features to new and existing Firehouse customers.

You will be responsible for providing guidance to various IT teams during product development, work with key business partner to establish functional design and requirements, and work with our internal IT teams and strategic business partners to build project estimates and timelines. Additional responsibilities will include the opportunity to build project plans, communication plans, and coordinate meetings to track issues for integration projects. You will spend your day contacting customers and remotely installing software both in their datacenters and in the Firehouse Cloud.


  • Strong communication skills are required. Candidates must be comfortable and capable of talking to people on the phone and via email.

  • Ability to build and cultivate external client relationships and the ability to listen to customer needs and reflect in documentation as well as translate to production capability requests.

  • Willingness to learn from training documents and expand your own knowledge.

  • A focus on teamwork, not individual performance.

  • Experience with Microsoft Word, Excel and PowerPoint required.


  • Experience in Fire, EMS or IT industry is a plus.

  • Experience with Records Management Software(RMS) is a plus.

  • Experience with Computer Aided Dispatch(CAD) a plus.

  • Experience with Windows Server 2012, Microsoft SQL Server 2008 a plus.

  • Experience with Powershell and other scripting languages a plus.

  • Experience installing software.

  • Experience working in a virtual environment.

  • Must be currently eligible to work in the US for any employer without sponsorship.

  • Must consent to and successfully clear all required pre-employment screenings (background and substance abuse).

Note: is virtual and can be located anywhere in the US.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.



Job: Service Delivery Client Network Services

Organization: Public Sector Operations

Title: Implementation Team Specialist (Remote)

Location: Iowa-Urbandale

Requisition ID: 16027557

Other Locations: United States-Kentucky-Lexington, United States-Missouri-Saint Louis, United States-TX-Dallas, United States-Indiana-Indianapolis

Virtual/work from home? Yes