Xerox Jobshttp://xerox.jobs2012-05-24 11:43:25.230214USALewisvilleTitle: Loss Mitigation Specialist Location: United States-TX-Lewisville Role Summary<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Provide loan collection support to the collections and risk staff on delinquent loans and distressed customers. Handle loan histories, file updates, and correspondence with customers. Accountable for mitigating losses in the General Markets portfolio. Essential Responsibilities * Preserve customer relationships and avoid/mitigate write-offs via utilization of full suite of loss mitigation solutions. * Accountable for collection/resolution of high-risk and late stage accounts receivable. * Perform analysis and due diligence to identify risks associated with modification of credit terms and determine appropriate mitigations, payment terms and pricing. * Coordinate, review and evaluate monthly delinquency and loss reports. * Track and communicate resolutions results. * Maximize value by reviewing the customer’s financial condition and the company’s investment in each asset. Basic Qualifications<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Bachelor’s degree * 2 years experience in a finance, banking or risk environment, or 2 years of collections experience * Strong communication skills and ability to work effectively with business customers, which includes directly interfacing with the customers’ senior leaders/ownership * Strong investigative, customer service and problem solving abilities * Proficient with Microsoft Suite including Word, PowerPoint and Excel Desired Qualifications * Bachelor’s degree with emphasis in finance, accounting, economics or business related field * Commercial collections experience in lending environment * Familiarity with reviewing and spreading company financial statements * Ability to calculate/assess cash flow capacity * Ability to analyze data * Proactive resolution of issues * Good organizational skills * Must be customer focused * Excellent negotiation skills Job: Customer Support & Administration2012-05-18 19:03:36United StatesXeroxTexas12015491TXLewisville, TX28794720http://xerox.jobs/xml/28794720/jobUSANoneTitle: Executives Administrative Assistant Location: United States This position will provide comprehensive administrative support to the CDLS/GDC staff on the west coast. The job will be based in Wilsonville, Oregon on site. This individual's primary responsibilities will be to support the staff on day to day operations, customer site visits, and events. Scope: • Individual contributor with no people management responsibilities. • The role holder provides executive adminstrative support to senior managers in the organization Essential Functions: Schedule and Travel Coordination * Manage calendar and help plan schedules for senior leadership team within GDC/CDLS. * Support scheduling meetings, appointments, teleconferences, and other company related obligations. * Remain in close contact via e-mail or phone senior staff. * Assist in the arrangement of flights, hotel accommodations, visas, ground transportation and other travel provisions. Supporting the PTA process and track up through final approval. * Maintain roadmap priorities. Facilitate travel process from beginning to end. Maintain database of critical team member’s passport and visa status. * Point of contact for out of town guests, vendors/suppliers, traveling team members, etc. * Facilitate travel process from beginning to end * Manage travel schedule- global spreadsheet * Coordinate travel for SLT for GCD/CDLS management staff if requested Preparation of Documents * Prepare and edit correspondence, reports, and other documents. * Prepare and edit all materials for meetings, conference calls and speaking obligations. Disseminate relevant information to appropriate individuals. Financial Tracking * Prepare and submit travel reports and track expenditures on other business activities. · Submit and maintain receipts for expenditures; organize and maintain financial documentation for all expenditures and reimbursements. * Coordinate all roll up” budget centers to department director * Respond to finance as needed-Clarification, Additional reports Standardization of metrics across multiple sites/teams * Create and manage departmental PO’s * Create and manage projects” for capital requests * Manage approval requests Communications & Customer Events * Track communication frequency and team response to information presented * Draft All Hands agenda/Support coordination of communication meetings * Ensure timely communication * Manage electronic communications. Review and respond as needed to incoming mail, e-mail and fax * Participate in MML monthly meeting and create MML report * Participate in bi-monthly managers meeting, create agenda and meeting minutes * Coordinate customer events/site visits including AV/facilities/catering Security and Training Coordinator * Complete quarterly security audits * Safety Point of Contact * Monthly Reporting * Quarterly Audits * On-boarding Training/and documentation * Provide all guests and new hires with appropriate training materials, resources, etc. * Conduct Wilsonville Safety and Security Orientation Facilities * Project Management – Coordinate with site facilities team on all projects * Point of Contact for Helpdesk Concerns * Space planning * Corporate Real Estate point of contact * Responsible for facilities issues/job tickets Staff Support * Manage office supplies and order as needed * Support hardware and software requests * Manage contractor badging/S3 access Coordinate Access for new hires- S3/Hardware/Software/badging Qualifications Desired: * Ability to work independently and take initiative. Must be a quick learner, able to multi-task and switch gears easily. * Strong writing, communication and organizational skills. * Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with attention to detail and quality. * Demonstrated ability to work as an effective team member in a fast-paced environment. * Strong computer skills in MS Office. * Demonstrated maturity and judgment. * Excellent interpersonal skills. * Continually works to accomplish yearly objectives and goals. * Proactive in problem/resolution in support staff requests. EDUCATION AND/OR EXPERIENCE: · Bachelor Degree preferred · Demonstrated experience (5 years minimum) providing administrative support in a corporate environment. Job: Customer Support & Administration2012-05-11 19:45:41United StatesXeroxNone12004694NoneVirtual, USA28639355http://xerox.jobs/xml/28639355/jobUSANorth WalesTitle: Proofreader Location: United States-Pennsylvania-North Wales Purpose: • The purpose of this role is to monitor customer service interactions as well as representative adherence to policy / practice as input for training purposes. Role works independently exercising appropriate business judgement and problem solving skills Scope: • Individual Contributor. Uses established evaluation criteria to assess performance of customer facing associate. Makes recommendations to managers based on performance objectives. Evaluates and communicates opportunities for departmental process improvements. Primary Responsibilities: • Monitors daily activities and service calls to observe department employee’s demeanor, technical accuracy, and conformity to company policies; provides feedback as needed. Maintains monitoring logs as required. Proofreading and feed back on PDF, Print Proofs and Samples • Provides subject matter expertise in supporting representatives with escalated problem resolution • Partners with operations to develop associate action plans and identify best practices • Provide input to quality initiatives as subject matter expert • Meet minimum number of required transactions reviews as assigned on a monthly basis • Participate in Quality calibration sessions to ensure consistency across the QA team. Collaborate with others in the position to share best practices • Partner with Training and Operations teams to develop training solutions indentified through the evaluation process Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Professional Certifications: Preferred Lean Six Sigma Training / Certification Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Must have experience in administration. Experience in functional area of position required (inquiry, originations, collections, billing) Effective organization skills and demonstrated completed staff work Excellent written and verbal communication skills with all levels of the organization Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Access, PowerPoint) Demonstrated analytical / logic competency Proven analytical ability to break down problems or data to understand root cause opportunities Must have ability to multi-task and meet aggressive timelines on project deliverables Must be self-motivated and able to work independently as well as in a team environment Must be results oriented with strong attention to detail and a relentless commitment to process improvement and quality Experience in the one of the following: (enter relative experiences here) Preferred: Previous experience with Quality Assurance monitoring or evaluation reviews Job: Customer Support & Administration2012-05-08 18:56:57United StatesXeroxPennsylvania12012897PANorth Wales, PA28541764http://xerox.jobs/xml/28541764/jobUSARochesterTitle: Customer Business Ops Support Location: United States-New York-Rochester Provide time critical analytical support to a National Sales Organization pursuing Managed Print Services opportunities.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: · Provide required deliverables to support cost optimized equipment pricing · Analysis and validation and reporting of current state data · Provide consultative support as required to sales organization · Prepare monthly and quarterly performance metrics · Analysis and validation and reporting of optimal equipment selection · Maintenance and improvement and development of business process tools · Bachelor's degree in accounting or finance or business preferred<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Knowledge of financial systems and principles · Advanced knowledge of Microsoft Excel · MS Access desirable · Creative approach to process improvement · Articulate communication and excellent organization skills · Proven analytical skills with high degree of attention to accuracy and detail · Unrelenting desire to drive process improvement Job: Customer Support & Administration2012-05-01 18:50:33United StatesXeroxNew York12013573NYRochester, NY28303098http://xerox.jobs/xml/28303098/jobUSACincinnatiTitle: Customer Support Representative Location: United States-Ohio-Cincinnati Job purpose: Provide account teams (SAGM's, SAE's) with specialized support in the areas of Faultless Order to Entry, service status reporting, DSO management, project support, and account management functions. Key Accountabilities: • Manage accurate input of order information, timely delivery of processed orders and efficient removal and financial installation performance. • Track orders and provide ongoing feedback to sales and service; work with OTI, riggers, and service management to ensure faultless delivery and installation leading to improved customer satisfaction. • Provide focal point for solving customer billing issues and ensuring feedback is provided to both internal and external customers. • Proactively communicate billing flexibilities and collection process to customers while working to manage DSO 45 day target • Develop and nurture a strong working relationship between service and sales • Manage monthly service status data and quarterly executive service review reporting in conjunction with the Xerox Services Exec and the Global Project Manager - EXCEL skills requried. • Accountable for non-demand activities such as FSMA contracts, move requests, etc • Process accommodations, sale reversals, and excepttions as needed. • Understand Xerox policies and procedures and provide counsel to team members • Provide customers with a knowledgeable and simple link to the Xerox system. Skills and Knowledge: - Understand the Graphic Communications market, the comptitive environment, Xerox products and services, and their impact on the business. - Demonstrated ability to interpret pricing/contract proposals. - Proven track record in working with high powered sales team and delivering positive results in the area of order excellence, accurate outlook, and DSO management. - Maintain constructive, positive outlook and demonstrate persistence in the face of obstacles. - Possess excellent customer service, interpersonal and communication skills. - Posses strong operational management capabilities, with strong problem solving and critical thinking skills. - Good organizational and time management skills, with an ability to manage multiple tasks. - Possess working knowleedge of IMP1, XEEP, ValueQuix, FWSS, SupplyNet, Way Cool Tool Additional Requirements: - Administration, tasks that include move, add, change interface with Via Xerox, research and analysis for customer facing meetings, client event support, work with CAC on billing issues and programs. - Unique client requirements, varies, example has requirements for product comparisons and data analysis on productivity. - RFP support, work with the SAGM/SAE on RFP responses and requirements. - Services and support, work with the client and service on service status meetings and other client required meetings. - Project Management support, specific requirements to supporrt special projects as they arise - CAD support, everything from problem resolution to project lead - Customer Satisfaction, broad based resource focused on the customer's needs. This can range across the board from managing issues such as supplies to a resource for general projects. Job: Customer Support & Administration2012-04-12 18:35:34United StatesXeroxOhio12011108OHCincinnati, OH27849823http://xerox.jobs/xml/27849823/jobUSAWilsonvilleTitle: Service Sales Representative - Temp Location: United States-Oregon-Wilsonville Job: Customer Support & Administration2012-04-11 23:30:05United StatesXeroxOregon12011192ORWilsonville, OR27823281http://xerox.jobs/xml/27823281/jobUSALewisvilleTitle: Master Black Belt (MBB) USCBO Location: United States-TX-Lewisville Job Summary The USCBO Organization manages Xerox Corporation’s customer administration including order origination, billing, inquiry and collections. The Lean Six Sigma Master Black Belt supporting the USCBO operations in Lewisville, TX will manage and execute high impact projects using appropriate LSS tools and methodologies to drive improvements and deliver benefits to the organization. They will work with the Centers of Excellence (COE) Leadership to develop COE Strategic plans, tactical plans and project initiatives to align with the long term strategy. * Develop and deliver project presentations to all levels of management. * Coach and mentor Black Belts, Green Belts and team members in the understanding and application of LSS process improvement tools and methodologies. * Support process owners to clearly link project metrics to strategic and operational objectives using LSS principles. * Apply Lean Six Sigma methodologies to develop business solutions and lead teams through successful implementation and sustained performance. Essential Functions: Work with COE Leadership to develop Strategic and Tactical Plans. Lead and influence high impact projects. * Deliver significant business impact. * Mentor team members to increase their competency in quality methods and tools. * Successfully complete all project phases and achieve savings targets across broad business disciplines. * Coach and mentor Black Belts and Green Belts. * Facilitate organization and cross-organization knowledge sharing. * Validate and scope improvement projects, link customer requirements and business processes to the effort and construct an effective team to complete the project. * Evaluate solutions and develop implementation plans. * Develop rigorous control plans to ensure improvements are sustained on a long term basis. * Work with minimal supervision while gaining new skills and demonstrating competency in applying Lean Six Sigma tools and concepts to prepare for next role. * Lean Six Sigma Certified Black Belt required. Lean Six Sigma Certified Master Black Belt desired. * Bachelor's / Master's degree in a quantitative discipline and 5 years in business functions * This individual needs to be highly talented with the potential for promotion into a position of significant leadership. * Able to influence and drive change. * Lead and work cross-functionally on both a team and individual basis. * Coach and develop team members. * Ability to communicate effectively through many different channels. * Demonstrated ability to speak to and work with all audiences throughout the organization, understanding the various needs of audience members and tailoring the message to address their concerns. * Strong written communication skills. * Effective prioritization skills for maximum returns (financial acumen). * Demonstrated consistent level of high performance. * Analytical and process driven. * Proven leadership and Project Management skills. * Advance skills in computer literacy: Microsoft Office (Outlook, Word, Excel, PowerPoint fluency required, Access a plus). * Management experience preferred. * Proven analytical/ business modeling skills. * Must be able to multi task and handle large workloads. * Must be able to travel up to 10% of the time Job: Customer Support & Administration2012-03-26 20:30:30United StatesXeroxTexas12009516TXLewisville, TX27397830http://xerox.jobs/xml/27397830/jobUSALewisvilleTitle: Director of Customer Service - Inquiry Location: United States-TX-Lewisville Summary Responsible for driving the business strategy and leadership. Drive performance to achieve key business objectives. Partner with all areas of the business to enhance the operational efficiency. Ensure effective utilization of the systems and high-quality process performance. * Responsible for managing the operational performance of the Inquiry Center of Excellence (COE) organization including development of performance metrics for all levels. * Development, implementation & execution of strategies & tactics to achieve goals. * Directly manage 1-3 Operations Managers and an organization of 100 exempt and non-exempt employees * Create a culture of continuous process improvement through use of Lean Six Sigma (LSS) quality processes. * Build an organization of accountable, customer focused, energized and highly skilled individuals that demonstrate ownership of problems through full and complete resolution. * Share and pursue best practices with other Center Leaders. * Collaborate with and provide support to Xerox Sales and other Operations within and outside of Customer Business Operations to solve business and customer problems. * Work with business leaders and other functions to identify and prioritize initiatives for the Annual Operating Plan and act as the main stakeholder for projects that impact the business. * Technical implementation using Siebel CRM to drive results * Customer centric and strategic focus on prevention * Establish rigorous process for review and presentation to drive results and improvement * Bachelors Degree * Superior leadership skills, with the ability to motivate teams to meet aggressive goals. * Experience leading large, fast-paced organizations with a wide variety of stakeholders. * Knowledge and experience with Siebel CRM to drive implementation efforts and results * Demonstrated analytical, problem solving and negotiation skills * Able to manage constantly changing business and operational priorities and meet established deadlines * Able to effectively interact and communicate with value chain partners * Proficient in Microsoft Office Suite to include Word, PowerPoint, Excel, and Outlook. * Knowledge of Xerox legacy systems and their use of customer information desirable * LSS Green Belt required, BB desired * Occasional travel may be required Job: Customer Support & Administration2012-03-23 01:08:59United StatesXeroxTexas12008924TXLewisville, TX27334790http://xerox.jobs/xml/27334790/jobUSALewisvilleTitle: FP&A Analyst Location: United States-TX-Lewisville Purpose: • Provides FP&A leadership to various business units within Xerox US Customer Business Operations. Responsibilities include leading financial planning and forecasting activities, identifying and driving cost reduction / productivity initiatives, and providing reporting and analysis on financial activity. Scope: • Individual contributor. Interfaces frequently within functional area as well as with management in the area supported. May interface with vendors as required. Primary Responsibilities: • Prepare and lead annual financial planning activities • Prepare monthly /quarterly forecasts, reporting and variance analysis • Prepare and perform journal entries and account reconciliations • Support monthly close • Perform ad hoc financial analysis as required • Provide Financial Planning & Analysis support Candidate Education: Minimum Bachelor's Degree in accounting, finance or business preferred Minimum requirements: 2 years Accounting / Finance experience; Activity Based Costing experience desirable Knowledge of financial systems - Essbase and Oracle Advanced knowledge of Microsoft Excel MS Access desirable Good communication and organizational skills Proven analytical skills with high degree of attention to accuracy and detail Job: Customer Support & Administration2012-03-23 01:08:59United StatesXeroxTexas12009198TXLewisville, TX27334791http://xerox.jobs/xml/27334791/job