[{"country_short": "USA", "city": "Lewisville", "description": "Title: Loss Mitigation Specialist\nLocation: United States-TX-Lewisville\nRole Summary\n\nProvide loan collection support to the collections and risk staff on delinquent loans and distressed customers. Handle loan histories, file updates, and correspondence with customers. Accountable for mitigating losses in the General Markets portfolio.\n\nEssential Responsibilities\n* \n\nPreserve customer relationships and avoid/mitigate write-offs via utilization of full suite of loss mitigation solutions.\n* \nAccountable for collection/resolution of high-risk and late stage accounts receivable.\n* \nPerform analysis and due diligence to identify risks associated with modification of credit terms and determine appropriate mitigations, payment terms and pricing.\n* \nCoordinate, review and evaluate monthly delinquency and loss reports.\n* \nTrack and communicate resolutions results.\n* \nMaximize value by reviewing the customer\u2019s financial condition and the company\u2019s investment in each asset.\n \nBasic Qualifications\n* \nBachelor\u2019s degree\n* \n2 years experience in a finance, banking or risk environment, or 2 years of collections experience\n* \nStrong communication skills and ability to work effectively with business customers, which includes directly interfacing with the customers\u2019 senior leaders/ownership\n* \nStrong investigative, customer service and problem solving abilities\n* \nProficient with Microsoft Suite including Word, PowerPoint and Excel\n\nDesired Qualifications\n* \n\nBachelor\u2019s degree with emphasis in finance, accounting, economics or business related field\n* \nCommercial collections experience in lending environment\n* \nFamiliarity with reviewing and spreading company financial statements\n* \nAbility to calculate/assess cash flow capacity\n* \nAbility to analyze data\n* \nProactive resolution of issues\n* \nGood organizational skills\n* \nMust be customer focused\n* \nExcellent negotiation skills\n\nJob: Customer Support & Administration", "date_new": "2012-05-18 19:03:36", "url": "http://xerox.jobs/xml/28794720/job", "country": "United States", "company": "Xerox", "title": "Loss Mitigation Specialist", "reqid": "12015491", "state": "Texas", "state_short": "TX", "location": "Lewisville, TX", "uid": 28794720}, {"country_short": "USA", "city": null, "description": "Title: Executives Administrative Assistant\nLocation: United States\nThis position will provide comprehensive administrative support to the CDLS/GDC staff on the west coast. The job will be based in Wilsonville, Oregon on site. This individual's primary responsibilities will be to support the staff on day to day operations, customer site visits, and events.\n\nScope:\n\u2022 Individual contributor with no people management responsibilities. \n\u2022 The role holder provides executive adminstrative support to senior managers in the organization\n\n\nEssential Functions:\nSchedule and Travel Coordination\n* Manage calendar and help plan schedules for senior leadership team within GDC/CDLS.\n* Support scheduling meetings, appointments, teleconferences, and other company related obligations.\n* Remain in close contact via e-mail or phone senior staff.\n* Assist in the arrangement of flights, hotel accommodations, visas, ground transportation and other travel provisions. Supporting the PTA process and track up through final approval.\n* Maintain roadmap priorities. Facilitate travel process from beginning to end. Maintain database of critical team member\u2019s passport and visa status.\n* Point of contact for out of town guests, vendors/suppliers, traveling team members, etc.\n* Facilitate travel process from beginning to end\n* Manage travel schedule- global spreadsheet\n* Coordinate travel for SLT for GCD/CDLS management staff if requested\n\nPreparation of Documents\n* Prepare and edit correspondence, reports, and other documents.\n* Prepare and edit all materials for meetings, conference calls and speaking obligations. Disseminate relevant information to appropriate individuals.\n\nFinancial Tracking\n* Prepare and submit travel reports and track expenditures on other business activities. \n\u00b7 Submit and maintain receipts for expenditures; organize and maintain financial documentation for all expenditures and reimbursements.\n* Coordinate all roll up\u201d budget centers to department director\n* Respond to finance as needed-Clarification, Additional reports Standardization of metrics across multiple sites/teams\n* Create and manage departmental PO\u2019s\n* Create and manage projects\u201d for capital requests\n* Manage approval requests\n\n\nCommunications & Customer Events\n* Track communication frequency and team response to information presented\n* Draft All Hands agenda/Support coordination of communication meetings\n* Ensure timely communication\n* Manage electronic communications. Review and respond as needed to incoming mail, e-mail and fax\n* Participate in MML monthly meeting and create MML report\n* Participate in bi-monthly managers meeting, create agenda and meeting minutes\n* Coordinate customer events/site visits including AV/facilities/catering\nSecurity and Training Coordinator\n* Complete quarterly security audits\n* Safety Point of Contact\n* Monthly Reporting\n* Quarterly Audits\n* On-boarding Training/and documentation\n* Provide all guests and new hires with appropriate training materials, resources, etc.\n* Conduct Wilsonville Safety and Security Orientation\n\nFacilities\n* Project Management \u2013 Coordinate with site facilities team on all projects\n* Point of Contact for Helpdesk Concerns\n* Space planning\n* Corporate Real Estate point of contact\n* Responsible for facilities issues/job tickets\n\nStaff Support\n* Manage office supplies and order as needed\n* Support hardware and software requests\n* Manage contractor badging/S3 access Coordinate Access for new hires- S3/Hardware/Software/badging\n\n\n\n\nQualifications Desired:\n* Ability to work independently and take initiative. Must be a quick learner, able to multi-task and switch gears easily.\n* Strong writing, communication and organizational skills.\n* Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with attention to detail and quality.\n* Demonstrated ability to work as an effective team member in a fast-paced environment.\n* Strong computer skills in MS Office.\n* Demonstrated maturity and judgment.\n* Excellent interpersonal skills.\n* Continually works to accomplish yearly objectives and goals.\n* Proactive in problem/resolution in support staff requests.\n\n\nEDUCATION AND/OR EXPERIENCE:\n\u00b7 Bachelor Degree preferred\n\u00b7 Demonstrated experience (5 years minimum) providing administrative support in a corporate environment.\n\nJob: Customer Support & Administration", "date_new": "2012-05-11 19:45:41", "url": "http://xerox.jobs/xml/28639355/job", "country": "United States", "company": "Xerox", "title": "Executives Administrative Assistant", "reqid": "12004694", "state": null, "state_short": null, "location": "Virtual, USA", "uid": 28639355}, {"country_short": "USA", "city": "North Wales", "description": "Title: Proofreader\nLocation: United States-Pennsylvania-North Wales\nPurpose:\n\u2022 The purpose of this role is to monitor customer service interactions as well as representative adherence to policy / practice as input for training purposes. Role works independently exercising appropriate business judgement and problem solving skills\n\nScope:\n\u2022 Individual Contributor. Uses established evaluation criteria to assess performance of customer facing associate. Makes recommendations to managers based on performance objectives. Evaluates and communicates opportunities for departmental process improvements.\n\nPrimary Responsibilities:\n\u2022 Monitors daily activities and service calls to observe department employee\u2019s demeanor, technical accuracy, and conformity to company policies; provides feedback as needed. Maintains monitoring logs as required.\n\nProofreading and feed back on PDF, Print Proofs and Samples\n\n\u2022 Provides subject matter expertise in supporting representatives with escalated problem resolution\n\u2022 Partners with operations to develop associate action plans and identify best practices\n\u2022 Provide input to quality initiatives as subject matter expert\n\u2022 Meet minimum number of required transactions reviews as assigned on a monthly basis\n\u2022 Participate in Quality calibration sessions to ensure consistency across the QA team. Collaborate with others in the position to share best practices\n\u2022 Partner with Training and Operations teams to develop training solutions indentified through the evaluation process\n\n\n\nCandidate Education:\nMinimum High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred Bachelor's Degree\n\nProfessional Certifications:\nPreferred Lean Six Sigma Training / Certification\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nMust have experience in administration. Experience in functional area of position required (inquiry, originations, collections, billing)\nEffective organization skills and demonstrated completed staff work\nExcellent written and verbal communication skills with all levels of the organization\nMust have intermediate to advanced skills with Microsoft office suite (Word, Excel, Access, PowerPoint)\nDemonstrated analytical / logic competency Proven analytical ability to break down problems or data to understand root cause opportunities\nMust have ability to multi-task and meet aggressive timelines on project deliverables\nMust be self-motivated and able to work independently as well as in a team environment\nMust be results oriented with strong attention to detail and a relentless commitment to process improvement and quality\nExperience in the one of the following: (enter relative experiences here)\n\nPreferred:\nPrevious experience with Quality Assurance monitoring or evaluation reviews\n\n\n\n\n\nJob: Customer Support & Administration", "date_new": "2012-05-08 18:56:57", "url": "http://xerox.jobs/xml/28541764/job", "country": "United States", "company": "Xerox", "title": "Proofreader", "reqid": "12012897", "state": "Pennsylvania", "state_short": "PA", "location": "North Wales, PA", "uid": 28541764}, {"country_short": "USA", "city": "Rochester", "description": "Title: Customer Business Ops Support\nLocation: United States-New York-Rochester\nProvide time critical analytical support to a National Sales Organization pursuing Managed Print Services opportunities.\nResponsibilities:\n\u00b7 Provide required deliverables to support cost optimized equipment pricing\n\u00b7 Analysis and validation and reporting of current state data\n\u00b7 Provide consultative support as required to sales organization\n\u00b7 Prepare monthly and quarterly performance metrics\n\u00b7 Analysis and validation and reporting of optimal equipment selection\n\u00b7 Maintenance and improvement and development of business process tools\n\n\u00b7 Bachelor's degree in accounting or finance or business preferred\n\u00b7 Knowledge of financial systems and principles\n\u00b7 Advanced knowledge of Microsoft Excel\n\u00b7 MS Access desirable\n\u00b7 Creative approach to process improvement\n\u00b7 Articulate communication and excellent organization skills\n\u00b7 Proven analytical skills with high degree of attention to accuracy and detail\n\u00b7 Unrelenting desire to drive process improvement\n\nJob: Customer Support & Administration", "date_new": "2012-05-01 18:50:33", "url": "http://xerox.jobs/xml/28303098/job", "country": "United States", "company": "Xerox", "title": "Customer Business Ops Support", "reqid": "12013573", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28303098}, {"country_short": "USA", "city": "Cincinnati", "description": "Title: Customer Support Representative\nLocation: United States-Ohio-Cincinnati\nJob purpose:\nProvide account teams (SAGM's, SAE's) with specialized support in the areas of Faultless Order to Entry, service status reporting, DSO management, project support, and account management functions.\nKey Accountabilities:\n\u2022 Manage accurate input of order information, timely delivery of processed orders and efficient removal and financial installation performance.\n\u2022 Track orders and provide ongoing feedback to sales and service; work with OTI, riggers, and service management to ensure faultless delivery and installation leading to improved customer satisfaction.\n\u2022 Provide focal point for solving customer billing issues and ensuring feedback is provided to both internal and external customers.\n\u2022 Proactively communicate billing flexibilities and collection process to customers while working to manage DSO 45 day target\n\u2022 Develop and nurture a strong working relationship between service and sales\n\u2022 Manage monthly service status data and quarterly executive service review reporting in conjunction with the Xerox Services Exec and the Global Project Manager - EXCEL skills requried.\n\u2022 Accountable for non-demand activities such as FSMA contracts, move requests, etc\n\u2022 Process accommodations, sale reversals, and excepttions as needed.\n\u2022 Understand Xerox policies and procedures and provide counsel to team members\n\u2022 Provide customers with a knowledgeable and simple link to the Xerox system.\n\nSkills and Knowledge:\n- Understand the Graphic Communications market, the comptitive environment, Xerox products and services, and their impact on the business.\n- Demonstrated ability to interpret pricing/contract proposals.\n- Proven track record in working with high powered sales team and delivering positive results in the area of order excellence, accurate outlook, and DSO management.\n- Maintain constructive, positive outlook and demonstrate persistence in the face of obstacles.\n- Possess excellent customer service, interpersonal and communication skills.\n- Posses strong operational management capabilities, with strong problem solving and critical thinking skills.\n- Good organizational and time management skills, with an ability to manage multiple tasks.\n- Possess working knowleedge of IMP1, XEEP, ValueQuix, FWSS, SupplyNet, Way Cool Tool\n\nAdditional Requirements:\n- Administration, tasks that include move, add, change interface with Via Xerox, research and analysis for customer facing meetings, client event support, work with CAC on billing issues and programs.\n- Unique client requirements, varies, example has requirements for product comparisons and data analysis on productivity.\n- RFP support, work with the SAGM/SAE on RFP responses and requirements.\n- Services and support, work with the client and service on service status meetings and other client required meetings.\n- Project Management support, specific requirements to supporrt special projects as they arise\n- CAD support, everything from problem resolution to project lead\n- Customer Satisfaction, broad based resource focused on the customer's needs. This can range across the board from managing issues such as supplies to a resource for general projects.\n\nJob: Customer Support & Administration", "date_new": "2012-04-12 18:35:34", "url": "http://xerox.jobs/xml/27849823/job", "country": "United States", "company": "Xerox", "title": "Customer Support Representative", "reqid": "12011108", "state": "Ohio", "state_short": "OH", "location": "Cincinnati, OH", "uid": 27849823}, {"country_short": "USA", "city": "Wilsonville", "description": "Title: Service Sales Representative - Temp\nLocation: United States-Oregon-Wilsonville\n\n\n\nJob: Customer Support & Administration", "date_new": "2012-04-11 23:30:05", "url": "http://xerox.jobs/xml/27823281/job", "country": "United States", "company": "Xerox", "title": "Service Sales Representative - Temp", "reqid": "12011192", "state": "Oregon", "state_short": "OR", "location": "Wilsonville, OR", "uid": 27823281}, {"country_short": "USA", "city": "Lewisville", "description": "Title: Master Black Belt (MBB) USCBO\nLocation: United States-TX-Lewisville\nJob Summary \nThe USCBO Organization manages Xerox Corporation\u2019s customer administration including order origination, billing, inquiry and collections. The Lean Six Sigma Master Black Belt supporting the USCBO operations in Lewisville, TX will manage and execute high impact projects using appropriate LSS tools and methodologies to drive improvements and deliver benefits to the organization. They will work with the Centers of Excellence (COE) Leadership to develop COE Strategic plans, tactical plans and project initiatives to align with the long term strategy.\n* Develop and deliver project presentations to all levels of management. \n* Coach and mentor Black Belts, Green Belts and team members in the understanding and application of LSS process improvement tools and methodologies.\n* Support process owners to clearly link project metrics to strategic and operational objectives using LSS principles. \n* Apply Lean Six Sigma methodologies to develop business solutions and lead teams through successful implementation and sustained performance.\nEssential Functions:\nWork with COE Leadership to develop Strategic and Tactical Plans. Lead and influence high impact projects. \n* Deliver significant business impact. \n* Mentor team members to increase their competency in quality methods and tools. \n* Successfully complete all project phases and achieve savings targets across broad business disciplines. \n* Coach and mentor Black Belts and Green Belts. \n* Facilitate organization and cross-organization knowledge sharing. \n* Validate and scope improvement projects, link customer requirements and business processes to the effort and construct an effective team to complete the project. \n* Evaluate solutions and develop implementation plans. \n* Develop rigorous control plans to ensure improvements are sustained on a long term basis. \n* Work with minimal supervision while gaining new skills and demonstrating competency in applying Lean Six Sigma tools and concepts to prepare for next role.\n\n\n* Lean Six Sigma Certified Black Belt required. Lean Six Sigma Certified Master Black Belt desired. \n* Bachelor's / Master's degree in a quantitative discipline and 5 years in business functions\n* This individual needs to be highly talented with the potential for promotion into a position of significant leadership. \n* Able to influence and drive change.\n* Lead and work cross-functionally on both a team and individual basis. \n* Coach and develop team members. \n* Ability to communicate effectively through many different channels. \n* Demonstrated ability to speak to and work with all audiences throughout the organization, understanding the various needs of audience members and tailoring the message to address their concerns. \n* Strong written communication skills. \n* Effective prioritization skills for maximum returns (financial acumen). \n* Demonstrated consistent level of high performance. \n* Analytical and process driven. \n* Proven leadership and Project Management skills. \n* Advance skills in computer literacy: Microsoft Office (Outlook, Word, Excel, PowerPoint fluency required, Access a plus). \n* Management experience preferred.\n* Proven analytical/ business modeling skills.\n* Must be able to multi task and handle large workloads.\n* Must be able to travel up to 10% of the time\n\nJob: Customer Support & Administration", "date_new": "2012-03-26 20:30:30", "url": "http://xerox.jobs/xml/27397830/job", "country": "United States", "company": "Xerox", "title": "Master Black Belt (MBB) USCBO", "reqid": "12009516", "state": "Texas", "state_short": "TX", "location": "Lewisville, TX", "uid": 27397830}, {"country_short": "USA", "city": "Lewisville", "description": "Title: Director of Customer Service - Inquiry\nLocation: United States-TX-Lewisville\nSummary\nResponsible for driving the business strategy and leadership. Drive performance to achieve key business objectives. Partner with all areas of the business to enhance the operational efficiency. Ensure effective utilization of the systems and high-quality process performance. \n* Responsible for managing the operational performance of the Inquiry Center of Excellence (COE) organization including development of performance metrics for all levels. \n* Development, implementation & execution of strategies & tactics to achieve goals.\n* Directly manage 1-3 Operations Managers and an organization of 100 exempt and non-exempt employees\n* Create a culture of continuous process improvement through use of Lean Six Sigma (LSS) quality processes.\n* Build an organization of accountable, customer focused, energized and highly skilled individuals that demonstrate ownership of problems through full and complete resolution.\n* Share and pursue best practices with other Center Leaders.\n* Collaborate with and provide support to Xerox Sales and other Operations within and outside of Customer Business Operations to solve business and customer problems.\n* Work with business leaders and other functions to identify and prioritize initiatives for the Annual Operating Plan and act as the main stakeholder for projects that impact the business.\n* Technical implementation using Siebel CRM to drive results\n* Customer centric and strategic focus on prevention\n* Establish rigorous process for review and presentation to drive results and improvement\n\n* Bachelors Degree\n* Superior leadership skills, with the ability to motivate teams to meet aggressive goals.\n* Experience leading large, fast-paced organizations with a wide variety of stakeholders.\n* Knowledge and experience with Siebel CRM to drive implementation efforts and results\n* Demonstrated analytical, problem solving and negotiation skills\n* Able to manage constantly changing business and operational priorities and meet established deadlines\n* Able to effectively interact and communicate with value chain partners\n* Proficient in Microsoft Office Suite to include Word, PowerPoint, Excel, and Outlook.\n* Knowledge of Xerox legacy systems and their use of customer information desirable\n* LSS Green Belt required, BB desired\n* Occasional travel may be required\n\nJob: Customer Support & Administration", "date_new": "2012-03-23 01:08:59", "url": "http://xerox.jobs/xml/27334790/job", "country": "United States", "company": "Xerox", "title": "Director of Customer Service - Inquiry", "reqid": "12008924", "state": "Texas", "state_short": "TX", "location": "Lewisville, TX", "uid": 27334790}, {"country_short": "USA", "city": "Lewisville", "description": "Title: FP&A Analyst\nLocation: United States-TX-Lewisville\nPurpose:\n\u2022 Provides FP&A leadership to various business units within Xerox US Customer Business Operations. Responsibilities include leading financial planning and forecasting activities, identifying and driving cost reduction / productivity initiatives, and providing reporting and analysis on financial activity.\n\nScope:\n\u2022 Individual contributor. Interfaces frequently within functional area as well as with management in the area supported. May interface with vendors as required. \n\nPrimary Responsibilities:\n\u2022 Prepare and lead annual financial planning activities\n\u2022 Prepare monthly /quarterly forecasts, reporting and variance analysis\n\u2022 Prepare and perform journal entries and account reconciliations\n\u2022 Support monthly close\n\u2022 Perform ad hoc financial analysis as required\n\u2022 Provide Financial Planning & Analysis support\n\n\nCandidate Education:\nMinimum Bachelor's Degree in accounting, finance or business preferred\n\nMinimum requirements: 2 years Accounting / Finance experience; Activity Based Costing experience desirable\nKnowledge of financial systems - Essbase and Oracle\nAdvanced knowledge of Microsoft Excel\nMS Access desirable\nGood communication and organizational skills\nProven analytical skills with high degree of attention to accuracy and detail\n\n\n\n\n\nJob: Customer Support & Administration", "date_new": "2012-03-23 01:08:59", "url": "http://xerox.jobs/xml/27334791/job", "country": "United States", "company": "Xerox", "title": "FP&A Analyst", "reqid": "12009198", "state": "Texas", "state_short": "TX", "location": "Lewisville, TX", "uid": 27334791}]