Xerox Jobshttp://xerox.jobs2012-05-24 11:15:39.509445GBRBristolTitle: Operations Support Executive - Maternity Cover Location: United Kingdom-City Of Bristol-Bristol Operation Support Executive Job Purpose· To proactively deliver tools and resources in a developing business, in order to ensure consistency, process adherence and controls in support of the team.· To provide administrative, organisational and general support to the General Manager and members of the management team. Key Accountabilities · To produce, deliver & co-ordinate a variety of reports on a monthly basis. · Provide quality slides, reports, minutes and initiate general business correspondence for the management team as required. · Co-ordinate travel arrangements for the management team and in support of all teams including tickets, hotels, currency and itineraries. · Raise and process expense claim forms on behalf of the GM and management team & ensure staff are fully conversant with current process. · Maintain distribution lists for various types of material. · Support diary management for GM and management team, using Microsoft Outlook, ensuring the GM has all relevant data/info for attending meetings, 1-1s etc. · Deal effectively and sensitively with confidential information as and when the need arises ensuring · Undertake ad hoc project work & support tasks as seen appropriate by the management team. that confidentiality is maintained at all times. · To provide secretarial support screening incoming calls, answering queries and dealing with all incoming correspondence (attaching related data, determining actions and forwarding as required). · Be conversant with the business and activities of the business team in order to liaise effectively with internal and external contacts. · To assist in maintaining and updating an online time tracking system. · To assist in maintaining and updating an online SharePoint site. · To own and manage a shared directory ( DocuShare site) ensuring all documentation is up to date. · Organise and prepare meetings and workshops for management team by co-ordination of diaries. Management of agendas for meetings including booking venue and ensuring that pre-meeting information is distributed in a timely manner. Attendance of team meetings to minute and distribution subsequent actions. · Maintain holiday tracker & up to date organisation charts. Candidate Requirements · Self-motivated, adaptable, conscientious and proactive, ability to prioritise and work to agreed deadlines and be a team player. · Excellent secretarial, communication, interpersonal and data management skills. · Advance PC skills essential, with very good working knowledge of MS office suite, including Outlook, Excel, Access and SAP based systems. · Excellent telephone manner with ability to communicate at all levels. · Adaptable, conscientious, willing to use initiative and proficient prioritisation skills with the ability to meet deadlines. · The individual must be flexible, reliable and have a high level of customer focus Job: Client Relationship Management / Service Delivery2012-05-21 18:39:04United KingdomXeroxNone12013213NoneBristol, GBR28833869http://xerox.jobs/xml/28833869/jobGBRCity of LondonTitle: Document Advisor/Account Manager Location: United Kingdom-Greater London-City of London Purpose: The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) ? Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: • To act as primary source of advice for all document production and/or communication needs of the client • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing) • Meet or exceed agreed SLA measures for the client and Xerox. • Maintain client satisfaction / resolve queries / issues • Managing stock and budgets to optimum levels where appropriate • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques • Maximize financial efficiencies (including tax VAT) for the client and Xerox • Collate relevant management information as specified • Build maintain external supplier relationships as appropriate • Able to negotiate on cost and delivery timescales within the context of the project The roles described below are variations of the generic role that may occur in specific Client businesses. Transactional Communication Services Document Advisor Additional Responsibilities: Consult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty. Advise on optimizing the design of documents for compatibility with digital print technology and software. Work directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing). Translate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect). Lead or be part of initiatives for improved communications using: Data mining, cleansing and preparation Print steam manipulation and enhancement Mail and fulfillment optimization Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Prior experience working with data-driven variable document composition software and print production. Proficiency with Microsoft Office applications. Experience with document production techniques and processes in a Production and Mail fulfillment environment. Experience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment Document Publishing and Production Document Advisor Additional Responsibilities: Internal (client) marketing of Xerox Managed Services offerings. Provide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services Responsibility for data provision to produce reports and financial data for: Web Service applications Document re-engineering projects Impacts of change Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Awareness / ability to talk to client about all areas of the document lifecycle Have experience of production print room environment Proficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office. Knowledge of a combination of the following experiences will be required dependant upon current service offer and future service development Direct mail Personalization software Pre-press environment Working knowledge of iWay or Xerox FreeFlow Web Services A working knowledge of production and finishing devices based on site equipment Document Supply Chain Management Document Advisor Additional Responsibilities: Develops production strategies and optimizes specifications to decrease cost and increase efficiency and quality Manages print production projects from concept stage through final production and delivery to market Procures print from a list of preferred vendors Assist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: This job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment. Demonstrated ability to manage complex projects from start to finish Sales experience a plus Direct mail or other specialist experience a plus, dependent on client requirements. Forms Document Advisor Additional Responsibilities: Lead interface between the Xerox Print Center and the client for forms re-engineering. Assist with the forms ordering process including ordering requisition via the web. Provide status on orders to clients and manage the web ordering and inventory applications. Obtain client approval for form content, inventory replenishment order quantities, and production practices. Interface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Proactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels. Ability to work to tight deadlines. Responsible for transitioning all forms from litho to digital for onsite production as appropriate. Maintain version control for all active forms. Participate in the forms committee processes. Additional background, experience and qualifications: Design expertise for all forms produced via POD and/or offset technology. Prior knowledge of system design guidelines/branding Understanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents. Candidate Education: Minimum: Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum: Detailed understanding of print production methods / processes / project management Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles) Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals Applicable technical diploma (for example, Graphic Design) or equivalent experience Experience in working autonomously Valid Driving license Preferred: Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector Job: Client Relationship Management / Service Delivery2012-05-11 19:44:49United KingdomXeroxNone12010271NoneCity of London, GBR28639346http://xerox.jobs/xml/28639346/jobUSANorth WalesTitle: Senior Document Advisor Location: United States-Pennsylvania-North Wales test jm 13 dec Purpose: The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) ? Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: • To act as primary source of advice for all document production and/or communication needs of the client • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing) • Meet or exceed agreed SLA measures for the client and Xerox. • Maintain client satisfaction / resolve queries / issues • Managing stock and budgets to optimum levels where appropriate • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques • Maximize financial efficiencies (including tax VAT) for the client and Xerox • Collate relevant management information as specified • Build maintain external supplier relationships as appropriate • Able to negotiate on cost and delivery timescales within the context of the project The roles described below are variations of the generic role that may occur in specific Client businesses. Transactional Communication Services Document Advisor Additional Responsibilities: Consult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty. Advise on optimizing the design of documents for compatibility with digital print technology and software. Work directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing). Translate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect). Lead or be part of initiatives for improved communications using: Data mining, cleansing and preparation Print steam manipulation and enhancement Mail and fulfillment optimization Development Work with client to gather requirements for assigned projects Work with internal support staff to communicate client requirements, prepare spec documentation, develop and monitor schedules and UAT the project prior to launch Ensure proper procedures are in place to meet Xerox requirements and client contract requirements Track and report on progress of project Identify gaps and mitigation steps to ensure we are meeting the client expectations Identify areas that may be out of scope and provide the customer with the proper LOE’s to cover the change in scope Project Management Monitor Cycle changes Input into Database or Msg point Work with composition programmers and IT programmers on changes required for each cycle Provide associated cycle LOE’s for changes Work with proofreading staff to ensure all client materials are reviewed prior to being delivered to the client Daily Project Maintenance Vendor management for inventory items Work with plant to ensure production is moving according to schedule Provide status to client on a daily basis to ensure open communicate between the two teams Provide support to the plant and support groups as required Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Prior experience working with data-driven variable document composition software and print production. Proficiency with Microsoft Office applications. Experience with document production techniques and processes in a Production and Mail fulfillment environment. Experience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment Document Publishing and Production Document Advisor Additional Responsibilities: Internal (client) marketing of Xerox Managed Services offerings. Provide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services Responsibility for data provision to produce reports and financial data for: Web Service applications Document re-engineering projects Impacts of change Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Awareness / ability to talk to client about all areas of the document lifecycle Have experience of production print room environment Proficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office. Knowledge of a combination of the following experiences will be required dependant upon current service offer and future service development Direct mail Personalization software Pre-press environment Working knowledge of iWay or Xerox FreeFlow Web Services A working knowledge of production and finishing devices based on site equipment Document Supply Chain Management Document Advisor Additional Responsibilities: Develops production strategies and optimizes specifications to decrease cost and increase efficiency and quality Manages print production projects from concept stage through final production and delivery to market Procures print from a list of preferred vendors Assist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: This job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment. Demonstrated ability to manage complex projects from start to finish Sales experience a plus Direct mail or other specialist experience a plus, dependent on client requirements. Forms Document Advisor Additional Responsibilities: Lead interface between the Xerox Print Center and the client for forms re-engineering. Assist with the forms ordering process including ordering requisition via the web. Provide status on orders to clients and manage the web ordering and inventory applications. Obtain client approval for form content, inventory replenishment order quantities, and production practices. Interface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Proactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels. Ability to work to tight deadlines. Responsible for transitioning all forms from litho to digital for onsite production as appropriate. Maintain version control for all active forms. Participate in the forms committee processes. Additional background, experience and qualifications: Design expertise for all forms produced via POD and/or offset technology. Prior knowledge of system design guidelines/branding Understanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents. Candidate Education: Minimum: Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum: Detailed understanding of print production methods / processes / project management Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles) Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals Applicable technical diploma (for example, Graphic Design) or equivalent experience Experience in working autonomously Valid Driving license Preferred: Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector Job: Client Relationship Management / Service Delivery2012-05-08 18:57:16United StatesXeroxPennsylvania12012885PANorth Wales, PA28541767http://xerox.jobs/xml/28541767/jobARENoneTitle: Transition Manager Location: United Arab Emirates Job Purpose Project manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities. As part of a joint project team working within the customer, roll out the proposed Managed Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client. Key Accountabilities * Work within a transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres. * To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget. * Responsible for successfully implementing new services to Xerox Global Services country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition * Working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s) * Act as a mentor, and develop and share methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects * Relevant professional qualifications (e.g. PMI, PRINCE and ITIL) * Experience in delivering successful large scale programs to required quality, timescale and budget * Service delivery management, solution architecting and/or transition management experience in complex technology based outsourced business * Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for large pan-European or Global clients typically exceeding $10 million total contract value * Change management experience * Relevant university degree or postgraduate degree Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-05-04 19:54:32United Arab EmiratesXeroxNone12009819NoneVirtual, ARE28442813http://xerox.jobs/xml/28442813/jobGBRCity Of BristolTitle: Operation Support Executive Location: United Kingdom-City Of Bristol Operations Support Executive Fixed Term Contract South West Job Details To deliver operational support for the Operations Teams. To proactively deliver tools & resources to the business in order to ensure consistency, process adherence and control. Key Accountabilities * Processing purchase orders and raising them to appropriate suppliers * Maintain Purchase Order log * Controlling purchase orders to ensure appropriate funds are available to procure print from our suppliers * Maintaining supplier invoices ? raising & querying any discrepancies to appropriate Line Manager * Preparation for invoicing and month end activities ? tracking the Document Advisor team to close jobs so that they can be billed in a timely manner * Maintaining an action log for what needs to be actioned * Liaising with Group Procurement to resolve any discrepancies before raising invoices * Ensure all invoiced items are closed and reported in so that revenue can be recognised * Providing Commercial Manager with downloads for the current month to ensure appropriate next steps can be carried out by the Commercial Manager. * Downloading the reporting months? information and cleansing the data. * Creating the monthly management * Supporting Group Procurement with purchase order queries * Offering assistance where applicable with ad hoc projects and exercises ? for example, monitoring and maintaining records for the financials in relation to specific projects Candidate Requirements * Advanced PC skills are essential ? with very good working knowledge of MS office suite, must have strong Excel skills (VLookUp?s / Pivot Tables) * Ability to build good relationships internally, with customers and with third party suppliers, presenting a professional image at all times * Experience in a customer focussed administrative environment * Good interpersonal skills, a confident communicator (verbal and written) with the ability to work well in a team environment. * An organised approach with the ability to plan, prioritise and meet deadlines effectively in a pro-active manner * Excellent administration, interpersonal and data management skills, negotiating and planning skills * Excellent telephone manner with ability to communicate at all levels * Adaptable, conscientious, willing to use initiative * Flexibility, reliability ? high level of customer focus * Ability to multi task * Good financial analysis and numerical sills * Ability to work independently and exercise a high level of confidence, self motivated, adaptable * Strong analytical skills, comfortable working with numbers with a high degree of attention to detail Job: Client Relationship Management / Service Delivery2012-05-03 19:15:35United KingdomXeroxNone12012042NoneCity Of Bristol, GBR28406852http://xerox.jobs/xml/28406852/jobUSANoneTitle: Client Associate, Office - Grade 1B Location: United States • Perform basic copying, faxing, printing and scanning functions • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications. • Pro-actively manage consumables and supplies using the DOS calculator. • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform basic equipment problem diagnosis • Serve as the primary customer contact for equipment support and service • Coordinate Move/Add/Change (MAC) process • Perform Data Entry for activity and asset tracking •Provide on-going end user training on equipment • Point of contact for equipment removal and delivery • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required • Driving is a requirement daily • Lift and move up to 50 pounds • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent • PC / Internet – Level 1 Job: Client Relationship Management / Service Delivery2012-05-02 18:20:21United StatesXeroxNone12013648NoneVirtual, USA28331289http://xerox.jobs/xml/28331289/jobUSASouthfieldTitle: Account Operations Manager (AOM) Location: United States-Michigan-Southfield Job Purpose: The Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities. Manage the assigned accounts to achieve required business results. • Managing to the contract: SLAs and KPI’s (Key Performance Indicators) • Employee and Customer Satisfaction • Customer retention • Profitability of account Key Accountabilities: Accountable for delivery of Operational Excellence in support of the Account Management Strategy • Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services. • Lead the account team in identifying and delivering value to the customer. • Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation. • Manage various internal processes required to service and deliver Xerox’s capabilities to the clients • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW) • Partner with the CDM (Client Delivery Manager) to strategize the account relationship and with other Xerox organizations • Support the Revenue & Retention strategies to enable profitable growth. • Participate in account reviews. Partner with CDM (Client Delivery Manager) to establish the account communication process People Management • Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy. • Recruitment of site staff when required • Achieve diversity and Operation BWF (Balanced Work Force) objectives. • Provide leadership and direction to extended staff • Accountable for the development, recognition, and retention of team members • Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees Financial Responsibility • Manage P&L targets and operating budget for the account(s). • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control. • Responsible for maintaining internal controls • Provide input/support for accurate and timely client billing Achieve business objectives, identify and resolve shortfalls and issues. • Provide leadership to achieve positive Customer Experience As a minimum candidates are required to have demonstrated: • Account management experience • Multiple account management experience desired • Financial planning and analysis experience required • BS/BA Degree Preferred • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets • Advanced Skills in MS Office applications, Internet navigation and use • Green Belt Certification required or in progress Overall Personal Attributes, Knowledge and Skills •Business acumen •Demonstrated leadership skills; high energy and team motivator. •Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business •Ability to interpret pricing and contract proposals •Ability to manage and motivate employees •Make use of customer knowledge to create new business opportunities with the CDM •Constructive, positive outlook and persistence in the face of obstacles •Excellent Customer Service, interpersonal, and communication skills • Leadership skills •Build and maintain relationships •Good organizational and time management skills • Strong written and verbal communication skills •Ability to manage multiple tasks •Quickly assess problem situations and prioritize deployment of solutions Job: Client Relationship Management / Service Delivery2012-04-27 19:35:08United StatesXeroxMichigan12013011MISouthfield, MI28239551http://xerox.jobs/xml/28239551/jobUSAOverland ParkTitle: Client Associate, Production - Grade 3B Location: United States-Kansas-Overland Park Includes Tier 2 plus: • Prioritize, schedule and execute document workflow process activities (prepress to delivery) • Set up, operate and maintain networked digital color production printing system and front-end color servers - configure job-processing settings, manage job queues, process files, and print jobs • Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document management systems. • Set up DocuShare - upload files, establish permissions • Engage and procure special materials and/or external services from appropriate third party suppliers to support jobs requirements • Estimate and schedule complex jobs • Use scanning halftones, photographs, document image enhancement, subset finishing, in-line finishing • Preflight checking and error correction of files. Use of Pit Stop. • Font Management • Trapping • Troubleshoot complex PDL, PDF, and VIPP workflow issues such as trapping, overprinting, and performance optimization • Set up variable information work flow and design Variable Information Jobs- repository and database • Able to lift and move up to 50 pounds • Able to read, write and follow Basic English instructions. • Keyboard entry of information • Listen, understand & communicate effectively • Able to work with minimal supervision • Recognize and resolve printer quality problems using equipment operator documentation. • Ability to handle multiple tasks, organize, and work to scheduled delivery of output • Customer Communication Skills • General digital printing experience • 3-4 years of relevant experience • Associates Degree – Graphics Design or technically-oriented degree or equivalent experience • Working knowledge of Postscript, PDF and other input file types • Experience operating high volume, networked system • Knowledge of various finishing operations and equipment • Advanced knowledge and experience with imposition within page layout applications • Working knowledge of key variable data applications i.e. XMPie, PrintShop Mail, Fusion Pro • High degree of knowledge of Adobe applications- Acrobat Job: Client Relationship Management / Service Delivery2012-04-25 18:56:23United StatesXeroxKansas12012084KSOverland Park, KS28174926http://xerox.jobs/xml/28174926/jobUSAOverland ParkTitle: Client Associate, Office - Grade 1B Location: United States-Kansas-Overland Park • Perform basic copying, faxing, printing and scanning functions • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications. • Pro-actively manage consumables and supplies using the DOS calculator. • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform basic equipment problem diagnosis • Serve as the primary customer contact for equipment support and service • Coordinate Move/Add/Change (MAC) process • Perform Data Entry for activity and asset tracking •Provide on-going end user training on equipment • Point of contact for equipment removal and delivery • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required • Driving (if required for duties) • Lift and move up to 50 pounds • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent • PC / Internet – Level 1 Job: Client Relationship Management / Service Delivery2012-04-25 18:55:47United StatesXeroxKansas12012133KSOverland Park, KS28174891http://xerox.jobs/xml/28174891/jobUSALouisvilleTitle: Account Operations Manager (AOM) Location: United States-Kentucky-Louisville Job Purpose: The Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities. Manage the assigned accounts to achieve required business results. • Managing to the contract: SLAs and KPI’s (Key Performance Indicators) • Employee and Customer Satisfaction • Customer retention • Profitability of account Key Accountabilities: Accountable for delivery of Operational Excellence in support of the Account Management Strategy • Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services. • Lead the account team in identifying and delivering value to the customer. • Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation. • Manage various internal processes required to service and deliver Xerox’s capabilities to the clients • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW) • Partner with the Sales Executive (SE) to strategize the account relationship and with other Xerox organizations • Support the Revenue & Retention strategies to enable profitable growth. • Participate in account reviews. Partner with Sales Executive (SE) to establish the account communication process People Management • Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy. • Recruitment of site staff when required • Achieve diversity and Operation BWF (Balanced Work Force) objectives. • Provide leadership and direction to extended staff • Accountable for the development, recognition, and retention of team members • Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees Financial Responsibility • Manage P&L targets and operating budget for the account(s). • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control. • Responsible for maintaining internal controls • Provide input/support for accurate and timely client billing Achieve business objectives, identify and resolve shortfalls and issues. • Provide leadership to achieve positive Customer Experience As a minimum candidates are required to have demonstrated: • Account management experience • Multiple account management experience desired • Financial planning and analysis experience required • BS/BA Degree Preferred • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets • Advanced Skills in MS Office applications, Internet navigation and use • Green Belt Certification required or in progress Overall Personal Attributes, Knowledge and Skills •Business acumen •Demonstrated leadership skills; high energy and team motivator. •Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business •Ability to interpret pricing and contract proposals •Ability to manage and motivate employees •Make use of customer knowledge to create new business opportunities with the CDM •Constructive, positive outlook and persistence in the face of obstacles •Excellent Customer Service, interpersonal, and communication skills • Leadership skills •Build and maintain relationships •Good organizational and time management skills • Strong written and verbal communication skills •Ability to manage multiple tasks •Quickly assess problem situations and prioritize deployment of solutions Job: Client Relationship Management / Service Delivery2012-04-14 05:56:13United StatesXeroxKentucky12011430KYLouisville, KY27897260http://xerox.jobs/xml/27897260/jobUSADetroitTitle: e-Discovery Case Manager Location: United States-Michigan-Detroit Job Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes. Key Accountabilities: · Complete coordination and management of the activities related to the processing, review and production of electronic files.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Work with other Xerox 3rd party vendor resources to process data and load it to 3rdparty review tools, the enterprise legal repository, resolving data errors or any other problems encountered during the process. · Provide electronic load files in industry standard formats to internal and external customers. · Provide counsel to clients regarding recommended processes and best practices, related to the processing and production of data. · Identify, analyze and resolve any data errors or integrity issues. · Serve as primary liaison between key clients, outside counsel, IT Development & Operations departments, and third-party vendors for assigned matters •Required - Bachelor's degree in a technical field (or Bachelors degree and significant eDiscovery experience). •Required - 1 year experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol. •Advanced proficiency with MS Office Application and client email. •General knowledge of relational databases. •Familiarity with industry standard litigation-support formats and metadata for common file types. •Familiarity with the proper handling of metadata, text extraction and indexing of data. •Proficiency with commercial eDiscovery software. •Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks. •Excellent analytical, problem-solving, and decision-making skills. •Excellent written and verbal communication and presentation skills •Excellent customer-service and interpersonal skills. Job: Client Relationship Management / Service Delivery2012-04-07 06:23:56United StatesXeroxMichigan12010340MIDetroit, MI27723257http://xerox.jobs/xml/27723257/jobGBRLeedsTitle: IT Support Analyst Location: United Kingdom-Leeds-Leeds To support and maintain local IT systems and the provision of IT systems by third parties. To ensure technology delivers the operational requirements of the contract and supports SLA delivery. To learn and develop support techniques to maintain IT solutions used for iON service delivery Identify and initiate continuous improvement activities in support of ongoing IT delivery Enable new functionality to be applied into production with smooth handover to users (UAT, feed into training) To provide consultancy / analytical support to the iON team in developing new business and retaining current contract. To become expert in the use of the assigned technologies such as Oracle eBusiness Suite, Siebel, Avaya and other Systems used within the Business Undertake the Systems administration for IT systems Be responsible for the Move/Add/ Change/Delete process and maintenance for designated IT systems ensuring achievement of audit and compliance standards and to meet operational requirements Knowledge of Networking, Patching network and telephone cables within computer room patch frames and at the end/desk connection points Support the preparation and delivery if the IT Continuity plan To provide consultancy / analytical support to the iON team in developing new business and retaining current contract. ESSENTIAL Experience of working with IT systems, with a strong focus on Oracle Ebusiness Suite and experience of Seibel, Avaya and MS Suite of Products Ability to learn and develop new skills Ability to assimilate information quickly within a fast paced environment DESIREABLE Oracle Discoverer Oracle E-Business Suite Knowledge Proficient SQL skills DESIRABLE IT Qualifications – ITIL, MCSE, Oracle Functional Qualifications Job: Client Relationship Management / Service Delivery2012-04-02 19:42:55United KingdomXeroxNone12009011NoneLeeds, GBR27585844http://xerox.jobs/xml/27585844/jobUSATempeTitle: eDiscovery Client Services Analyst Location: United States-Arizona-Tempe Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview: The Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A. General Role: ·Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List. · Participate in internal communications on standard processes and reporting. ·Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager. ·Troubleshoot application and data issues and direct to the appropriate XLS contacts. ·Complete standard tasks with limited instruction and supervision. ·Understand and mitigate risk. ·Escalate high risk, complex or problematic issues to Manager. ·Manage complex projects and work requests with consistent accuracy and completeness. ·Work collaboratively and productively with members of XLS to troubleshoot and resolve issues. Requirements: * Possess Bachelors Degree. * Strong aptitude for Technology. * Possess understanding of eDiscovery processes and industry; litigation support experience or exposure. * Possess strong technical grasp of technology tools and platform intricacies. * Demonstrate excellent oral and written communication skills. * Proven self-direction. * Pro-active by nature. * Capable of multi matter management and multi tasking. * Proven time management skills. * Able to work independently and as part of a team * Able to think logically and provide creative solutions to complex problems * Translate technical language and terms to non-technical client base * Collaborative. * Flexible in work hours and availability. Job: Client Relationship Management / Service Delivery2012-03-23 18:34:33United StatesXeroxArizona12009346AZTempe, AZ27351334http://xerox.jobs/xml/27351334/jobUSAAlbanyTitle: eDiscovery Client Services Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview: The Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A. General Role: ·Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List. · Participate in internal communications on standard processes and reporting. ·Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager. ·Troubleshoot application and data issues and direct to the appropriate XLS contacts. ·Complete standard tasks with limited instruction and supervision. ·Understand and mitigate risk. ·Escalate high risk, complex or problematic issues to Manager. ·Manage complex projects and work requests with consistent accuracy and completeness. ·Work collaboratively and productively with members of XLS to troubleshoot and resolve issues. Requirements: * Possess Bachelors Degree. * Strong aptitude for Technology. * Possess understanding of eDiscovery processes and industry; litigation support experience or exposure. * Possess strong technical grasp of technology tools and platform intricacies. * Demonstrate excellent oral and written communication skills. * Proven self-direction. * Pro-active by nature. * Capable of multi matter management and multi tasking. * Proven time management skills. * Able to work independently and as part of a team * Able to think logically and provide creative solutions to complex problems * Translate technical language and terms to non-technical client base * Collaborative. * Flexible in work hours and availability. Job: Client Relationship Management / Service Delivery2012-03-23 01:09:14United StatesXeroxNew York12007102NYAlbany, NY27334799http://xerox.jobs/xml/27334799/jobGBRNoneTitle: Inventory Account Manager Location: United Kingdom Yorkshire area / Cheadle or Bristol (Other locations can be considered) Job Purpose Work with the Client, ONEModel partners and 3rdparty suppliers to ensure that products are procured, printed and delivered to warehouse or client premises to meet, and where practical, exceed Client SLA and KPI’s To analyse stock reports, make recommendations against re-order points, obsolescence and related inventory functions Key Accountabilities * Work with the Inventory team to develop the purchase plan to ensure Client service levels are maintained, out of stocks minimised and over stocking avoided. * Progress these purchase orders and manage the suppliers to ensure that the purchase order delivery dates are met. * Identify potential supply chain issues, taking corrective action as appropriate including rescheduling, expediting, deferring and/or cancelling * Identify potential stock shortages and prioritise orders and deliveries with suppliers to prevent an out of stock situation. * Be involved with new product introductions, product reviews, supplier transitions, implementation of print on demand and kitting projects as required. * Develop effective working relationships with designated sponsors to ensure appropriate Customer purchase orders are raised to meet the agreed stock levels Candidate Requirements ESSENTIAL * Experience in preparing inventory plans for multiple product categories. * Previous Account Management experience at all client levels * Experience in building and maintaining good working relationships across diverse stakeholders and be able to achieve consensus * Experience working with inventory management toolsets DESIRABLE Experience of logistics in one or all of the following Silos of Service: * Print products * Experience of print estimating, planning or procurement in a print environment * Knowledge of FSA requirements relating to print products * Experience of working with Financial Services organisations * Experience of working with and managing strategic suppliers and 3rdparty contractors Job: Client Relationship Management / Service Delivery2012-03-22 01:17:15United KingdomXeroxNone11017611NoneVirtual, GBR27313483http://xerox.jobs/xml/27313483/jobGBRUxbridgeTitle: Print Services Technician/Docucare - London/Birmingham Location: United Kingdom-Greater London-Uxbridge DocuCare Purpose: The role works as part of the service delivery team aligned to one or more customer sites. He/she will have focus on the following: * Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) * Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) * Contributing to service transformation and business growth (KPI: Further profitable service revenue) * Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: * Ensure quality standards are achieved and customer requirements are met * Responsible for ensuring engineers are requested where required in a timely manner * Replenish consumables * Liaise with Service desk to ensure all calls are completed and closed * Be the face to the customer identifying issues and escalating to a relevant team member * Owner of MAC tagging process * Act as an expert when advising customers on non-standard production requirements Start date will be subject to Security Vetting Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Candidate Education: High School Diploma / (GED) / Secondary School GCSE or equivalent * Experience in customer facing role * Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities * Good communication skills * Health and safety awareness and compliance * Full driving licence is required for some of the roles Job: Client Relationship Management / Service Delivery2012-03-12 18:22:30United KingdomXeroxNone12005025NoneUxbridge, GBR27081140http://xerox.jobs/xml/27081140/jobGBRNoneTitle: Operations Mgr (Print Services) - London Location: United Kingdom Operations Manager The jobholder will be responsible for the management of a team of Docucare staff and the provision of a managed print service to a number of client sites. The role requires team leadership and the ability to plan, delegate and distribute workloads in order to achieve contractual Service Levels, contributing to the regional, and ultimately national, GDO business targets. This role would suit a candidate with significant operational management experience, with a background in IT or print services, customer facing experience and/or a service environment. Key Accountabilities · To plan and control resource allocation to match workload forecast and contractual measures. · Ensure maximum efficiency of all processes, staff and equipment using consistent methodology. · Recruit, train and motivate team to ensure high standards of customer service · Coach, train and counsel team members to achieve prescribed performance standards and assist individual development. · Conduct H&S and risk assessments for each site and document. · Provide problem management support for escalations and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit · Ensure and monitor processes are in place to pro-actively protect consistent service quality · Ensure customer reactive calls dealt with in a timely manner · Act as an escalation for printing issues, be able to understand infrastructure and troubleshoot and/or escalate to the relevant team · Provide information to reporting team to ensure Xerox Service Manager is updated · Act as point person for BAU device requests, consolidation and rationalisation of current equipment on each site · Professionally manage and support the disengagement of 3rd party equipment as they expire · Contribute to the creation and documentation of processes on customers sites · Manage and organise training on new products & tools for key users · Manage stock levels to ensure achievement of SLA’s · Ensure disposal of all consumables and equipment in line with agreed procedures · Contribute to monthly management information and customer satisfaction reporting · Contribute as a member of team to assist in delivery to contract, account growth and customer satisfaction. Candidate Requirements · Have a proven track record gained within a IT print services/service/customer contact environment. · Be able to demonstrate excellent IT problem solving skills · Have proven operational management skills, the ability to lead and mentor a team · Have the ability to analyse relevant information to make quality decisions. · Be able to articulate issues around managed print services and its network infrastructure · Be able to converse with customers in a professional manner · Have a can do attitude Job: Client Relationship Management / Service Delivery2012-03-12 18:22:14United KingdomXeroxNone12005793NoneVirtual, GBR27081132http://xerox.jobs/xml/27081132/jobUSAScrantonTitle: Client Associate, Production - Grade 2B Location: United States-Pennsylvania-Scranton Includes Tier 1 duties plus: Production Duties • Operation equipment using imaging software and organize work flow of imaging projects. • Use functions such as multi-up, booklets making • Validate or adjust the manufacturing layout & imposition of files. – validate description with FE Color Duties • Maintain color matching to account standards/requirements • Perform color calibration using densitometers and perform CMYK color adjustments. Invoke spot colors on DFE • Basic Pre-flight • Finishing experience - cutters, binders, folders, scorers. GBC binding, spiral binding, shrink wrappers, etc. • Able to run mail inserters with multi page setups • Need to be flexible with work hours - must be able to work OT during busy times and may need work hours to be later hours • Able to lift and move up to 50 pounds • Able to read, write and follow Basic English instructions. •Keyboard entry of information • Listen, understand & communicate effectively • Able to work with minimal supervision • Recognize and resolve printer quality problems using equipment operator documentation. • Ability to handle multiple tasks, organize, and work to scheduled delivery of output • Customer Communication Skills • PC/Internet Skills – Level 1 • Customer service skills • General digital printing experience • 1-2 years of relevant experience • Experience with basic color production workflows with emphasis on digital workflows • Knowledgeable about the function, features and capabilities of digital front ends • Understand effect of paper characteristics on ability to print • Knowledge of ordinary dry ink imperfections and defects • Knowledge of loading and management PPD/Drivers on to client workstations • Basic knowledge and experience with imposition within page layout applications Job: Client Relationship Management / Service Delivery2012-02-14 19:12:04United StatesXeroxPennsylvania12004982PAScranton, PA26518537http://xerox.jobs/xml/26518537/jobUSANew YorkTitle: Client Manager Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. The Client Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who has strong technical competencies; is client focused with the ability to build meaningful relationships with a sophisticated and high profile clientele. Must be self-motivated, flexible and adaptive with a keen ability to manage multiple priorities. Responsibilities: Project Management · Analyze business processes and procedures, and gather and document project requirements. · Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. · Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis and Reporting · Combine data from multiple sources into forms suitable for analysis and reporting. · Analyze results to identify significant changes and to find opportunities to improve operations. · Develop and implement streamlined solutions to improve reporting processes. Requirements: · Bachelors degree required · 2-5 Years experience in a professional services role, preferably litigation support, technical legal services or eDiscovery · Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences · Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines · Strong team-oriented player also capable of working independently and taking ownership of projects without prompting · Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word) Job: Client Relationship Management / Service Delivery2012-02-13 19:34:08United StatesXeroxNew York12004829NYNew York, NY26495815http://xerox.jobs/xml/26495815/jobUSALouisvilleTitle: Client Associate, Mail - Grade 2A Location: United States-Kentucky-Louisville Includes Tier 1 Client Associate Mail duties plus: • Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting. •Perform charge-back reporting for postage, air express, local delivery, and faxes •Perform production mail labeling/mail merge • Provide mailing address cleanup services (may include use of mail cleansing software) • Coordinate automated and manual processes for finishing and mailing client materials • Implement and maintain distribution and tracking systems • Use of customized software to update/maintain mailing addresses • Bar code address quality review • Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations • Recommend improvements to achieve cost savings and optimize work flow. • Focal contact for special/unique mailings and shipments •Use of specialized equipment for material handling (eg: forklift certified) • Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document repository and management systems •Index, store, retrieve electronic documents in a mass storage system • Manage document storage system to meet customer’s archiving requirements • Catalog electronic documents to media such as CDROM, disk, or tape and distributed as required • Able to lift and move up to 50 pounds • Able to read, write and follow English instructions. • PC / Internet Skills – Level 3 • Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) •Utilize mail equipment per training (for example: finishing equipment, inserters, postage meters, envelope printers, scales, Pitney Bowes Mail Management systems, FedEx shipping systems) •Customer service and communication skills •Ability to manage multiple tasks •Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent •Basic math skills (multiplication, division and percentages) • Knowledge of automated office equipment (e.g. faxes and postage meters) • Use of Production Mail Software • Estimate and schedule mailing jobs, including operators, job path and time requirements • Train and mentor other Mail CAs •1-2 years knowledge and experience with mail procedures and operating mail equipment. •Understands and can process international mail and shipping requirements Job: Client Relationship Management / Service Delivery2012-02-02 19:34:00United StatesXeroxKentucky12001881KYLouisville, KY26278686http://xerox.jobs/xml/26278686/jobUSADetroitTitle: eDiscovery Consultant Location: United States-Michigan-Detroit Job Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes. Key Accountabilities: •Coordinate the activities related to the inventory, processing, review and production of electronic files. •Analyze raw data and reports and provide recommendation of production format. •Work with other Xerox resources to provide feedback and recommendations in the data loading process. •Stay current on emerging technologies, industry trends and capabilities in the eDiscovery area. •Provide counsel to clients and eDiscovery team regarding recommended processes and best practices while working with established client policies and •procedures, including input and recommendations to the litigation holds and archiving processes. •Develop strategic and tactical project plans with the legal teams, and participate in their execution. •Serve as liaison between key clients, IT Development, Operations departments, and third-party vendors. •Identify, recommend, and implement additional initiatives in line with the client’s needs. •Create various search syntax with an understanding of search indexes. • Bachelor’s degree in a technical field (or significant e-discovery experience) •3 years - Experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol. •2 years – Demonstrated experience providing guidance to clients on emerging technologies, industry trends, and handling of non-standard data sources. •Familiarity with current trends in eDiscovery, including early case assessment and sampling techniques. •Working knowledge of relational databases and client email systems (e.g., Lotus Notes, Outlook) •Knowledge of various commercial software applications for the processing and review of electronic data including the proper handling of metadata, text extraction and indexing of data. •Working knowledge of search syntax with an understanding of search indexes. •Advanced proficiency with MS Office, including Outlook, Word, PowerPoint, and Excel. •Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks. •Excellent analytical, problem-solving, and decision-making skills. •Excellent written and verbal communication and presentation skills. NOTE: Qualified candidates must reside in, or be willing to relocate to Detroit, MI for this position. This position cannot be virtual. Job: Client Relationship Management / Service Delivery2012-02-01 20:24:22United StatesXeroxMichigan12003656MIDetroit, MI26248958http://xerox.jobs/xml/26248958/jobUSANoneTitle: Account Client Principal Location: United States Job Purpose: The Client Principal is a seasoned consulting professional, who has demonstrated the ability to develop high level client relationships, partnerships and multi-million dollar consulting success within targeted national / global clients. And, in pursuit of identifying, developing and closing large organizational services opportunities. The Client Principal is a multi-functional services executive who can focus across all divisions, meeting and setting objectives at the executive level for rollout of organizational services across functions on a national and global basis. The Client Principal has the ability to communicate and differentiate the business value propositions at divisional and corporate levels and manage the sales process for the portfolio of opportunities. The Client Principal has responsibility for overall strategic services growth and is empowered to drive that business through a complementary relationship management process. Key Accountabilities: • Identifying, pursuing and closing large-scale new services business opportunities within targeted enterprises. • Leading the effort to develop account services strategy and plan. • Developing a network of appropriate executive relationships within the client account. • Becoming the trusted advisor” on XGS issues and an advocate for both the client and XGS. • Driving significant revenue and related profit growth within the account, its subsidiaries and close partners, as well as improving overall Return by account to XGS. • Participating with the industry sales organization in account planning and joint discovery of client needs. • Providing the business rationale and risk assessment for making investments in the account and identifying appropriate outside alliances. • Building supportive, flexible teams while leveraging existing resources whenever possible. • Selling by multi-functional teams and complex sales structure • 10 years working in information technology consulting, with significant experience in client engagement activities. • Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships • Led many business development cycles by crafting service based solutions, demonstrating consultative selling and demonstrating closing skills • Established a track record of achieving revenue and booking targets • Shown superior engagement skill in managing the lifecycle of the complex sale • Demonstrated ability to recruit, train, motivate and manage a pursuit team, as well as mentor and coach individuals • Co-develop relationship expectations with key client executives • The ability to build and then manage and leverage resources throughout the organization to build a book of business with a major client that exceeds $30m per year. • They have developed and can validate long-term relationships with executives in targeted accounts. A key element in demonstrating this are their existing relationships and past history of success with targeted clients. • The ability to understand and affect profit for the client and for business unit. • A willingness and expertise to plan, benchmark and strategize optimized client approach plans, plan the work and work the plan. • The ability to leverage a series of Partners, internal and external, to grow multiple lines of business within a client account. Organization: Global Account Organization. Reports to CMD., Automotive Segment Job: Client Relationship Management / Service Delivery2012-01-30 19:13:47United StatesXeroxNone12002898NoneVirtual, USA26190839http://xerox.jobs/xml/26190839/jobUSAGreenvilleTitle: Account Service Engineer Location: United States-South Carolina-Greenville The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements * Actual work location for this position will be in Seneca SC. 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:06:09United StatesXeroxSouth Carolina12000510SCGreenville, SC25713450http://xerox.jobs/xml/25713450/jobUSACharlotteTitle: Account Service Engineer Location: United States-North Carolina-Charlotte The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:05:58United StatesXeroxNorth Carolina12000508NCCharlotte, NC25713434http://xerox.jobs/xml/25713434/job