[{"country_short": "GBR", "city": "Bristol", "description": "Title: Operations Support Executive - Maternity Cover\nLocation: United Kingdom-City Of Bristol-Bristol\nOperation Support Executive\n\nJob Purpose\u00b7    To proactively deliver tools and resources in a developing business, in order to ensure consistency, process adherence and controls in support of the team.\u00b7    To provide administrative, organisational and general support to the General Manager and members of the management team.\n\nKey Accountabilities\n\u00b7    To produce, deliver & co-ordinate a variety of reports on a monthly basis.\n\u00b7    Provide quality slides, reports, minutes and initiate general business correspondence for the management team as required.\n\u00b7    Co-ordinate travel arrangements for the management team and in support of all teams including tickets, hotels, currency and itineraries.\n\u00b7    Raise and process expense claim forms on behalf of the GM and management team & ensure staff are fully conversant with current process.\n\u00b7    Maintain distribution lists for various types of material.\n\u00b7    Support diary management for GM and management team, using Microsoft Outlook, ensuring the GM has all relevant data/info for attending meetings, 1-1s etc.\n\u00b7    Deal effectively and sensitively with confidential information as and when the need arises ensuring\n\u00b7    Undertake ad hoc project work & support tasks as seen appropriate by the management team. that confidentiality is maintained at all times.\n\u00b7    To provide secretarial support screening incoming calls, answering queries and dealing with all incoming correspondence (attaching related data, determining actions and forwarding as required).\n\u00b7    Be conversant with the business and activities of the business team in order to liaise effectively with internal and external contacts.\n\u00b7    To assist in maintaining and updating an online time tracking system.\n\u00b7    To assist in maintaining and updating an online SharePoint site.\n\u00b7    To own and manage a shared directory ( DocuShare site) ensuring all documentation is up to date. \n\u00b7    Organise and prepare meetings and workshops for management team by co-ordination of diaries. Management of agendas for meetings including booking venue and ensuring that pre-meeting information is distributed in a timely manner. Attendance of team meetings to minute and distribution subsequent actions.\n\u00b7    Maintain holiday tracker & up to date organisation charts.\n\nCandidate Requirements\n\u00b7     Self-motivated, adaptable, conscientious and proactive, ability to prioritise and work to agreed deadlines and be a team player.\n\u00b7     Excellent secretarial, communication, interpersonal and data management skills. \n\u00b7     Advance PC skills essential, with very good working knowledge of MS office suite, including Outlook, Excel, Access and SAP based systems.\n\u00b7     Excellent telephone manner with ability to communicate at all levels. \n\u00b7     Adaptable, conscientious, willing to use initiative and proficient prioritisation skills with the ability to meet deadlines.\n\u00b7    The individual must be flexible, reliable and have a high level of customer focus\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-21 18:39:04", "url": "http://xerox.jobs/xml/28833869/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Support Executive - Maternity Cover", "reqid": "12013213", "state": null, "state_short": null, "location": "Bristol, GBR", "uid": 28833869}, {"country_short": "GBR", "city": "City of London", "description": "Title: Document Advisor/Account Manager\nLocation: United Kingdom-Greater London-City of London\nPurpose:\nThe role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:\n ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n ? Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n\n\nScope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n\u2022 To act as primary source of advice for all document production and/or communication needs of the client\n\u2022 To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions\n\u2022 To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units\n\u2022 Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements\n\u2022 Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements\n\u2022 Advise clients on the best production methods to ensure document effectiveness, efficiency and quality\n\u2022 Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)\n\u2022 Meet or exceed agreed SLA measures for the client and Xerox.\n\u2022 Maintain client satisfaction / resolve queries / issues\n\u2022 Managing stock and budgets to optimum levels where appropriate\n\u2022 Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques\n\u2022 Maximize financial efficiencies (including tax VAT) for the client and Xerox\n\u2022 Collate relevant management information as specified\n\u2022 Build maintain external supplier relationships as appropriate\n\u2022 Able to negotiate on cost and delivery timescales within the context of the project\n\nThe roles described below are variations of the generic role that may occur in specific Client businesses.\n\nTransactional Communication Services Document Advisor\nAdditional Responsibilities:\nConsult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty.\nAdvise on optimizing the design of documents for compatibility with digital print technology and software.\nWork directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing).\nTranslate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect).\nLead or be part of initiatives for improved communications using:\nData mining, cleansing and preparation\nPrint steam manipulation and enhancement\nMail and fulfillment optimization\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nPrior experience working with data-driven variable document composition software and print production.\nProficiency with Microsoft Office applications.\nExperience with document production techniques and processes in a Production and Mail fulfillment environment.\nExperience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment\n\n\nDocument Publishing and Production Document Advisor\nAdditional Responsibilities:\nInternal (client) marketing of Xerox Managed Services offerings.\nProvide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services\nResponsibility for data provision to produce reports and financial data for:\nWeb Service applications\nDocument re-engineering projects\nImpacts of change\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nAwareness / ability to talk to client about all areas of the document lifecycle\nHave experience of production print room environment\nProficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office.\nKnowledge of a combination of the following experiences will be required dependant upon current service offer and future service development\nDirect mail\nPersonalization software\nPre-press environment\nWorking knowledge of iWay or Xerox FreeFlow Web Services\nA working knowledge of production and finishing devices based on site equipment\n\n\nDocument Supply Chain Management Document Advisor\nAdditional Responsibilities:\nDevelops production strategies and optimizes specifications to decrease cost and increase efficiency and quality\nManages print production projects from concept stage through final production and delivery to market\nProcures print from a list of preferred vendors\nAssist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nThis job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment.\nDemonstrated ability to manage complex projects from start to finish\nSales experience a plus\nDirect mail or other specialist experience a plus, dependent on client requirements.\n\n\nForms Document Advisor\nAdditional Responsibilities:\nLead interface between the Xerox Print Center and the client for forms re-engineering.\nAssist with the forms ordering process including ordering requisition via the web.\nProvide status on orders to clients and manage the web ordering and inventory applications.\nObtain client approval for form content, inventory replenishment order quantities, and production practices.\nInterface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate.\nProactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels.\nAbility to work to tight deadlines.\nResponsible for transitioning all forms from litho to digital for onsite production as appropriate.\nMaintain version control for all active forms.\nParticipate in the forms committee processes.\n\nAdditional background, experience and qualifications:\nDesign expertise for all forms produced via POD and/or offset technology.\nPrior knowledge of system design guidelines/branding\nUnderstanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents.\n\nCandidate Education:\nMinimum: Bachelor's Degree  \n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum:\nDetailed understanding of print production methods / processes / project management\nDetailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)\nExperience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility\nExperience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals\nApplicable technical diploma (for example, Graphic Design) or equivalent experience\nExperience in working autonomously\nValid Driving license\n\nPreferred:\nFamiliar with Premedia / Prepress techniques\nRelevant industry / sector application knowledge (for example direct mail in Financial Services sector\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-11 19:44:49", "url": "http://xerox.jobs/xml/28639346/job", "country": "United Kingdom", "company": "Xerox", "title": "Document Advisor/Account Manager", "reqid": "12010271", "state": null, "state_short": null, "location": "City of London, GBR", "uid": 28639346}, {"country_short": "USA", "city": "North Wales", "description": "Title: Senior Document Advisor\nLocation: United States-Pennsylvania-North Wales\ntest jm 13 dec\nPurpose:\nThe role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:\n ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n ? Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n\n\nScope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n\u2022 To act as primary source of advice for all document production and/or communication needs of the client\n\u2022 To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions\n\u2022 To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units\n\u2022 Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements\n\u2022 Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements\n\u2022 Advise clients on the best production methods to ensure document effectiveness, efficiency and quality\n\u2022 Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)\n\u2022 Meet or exceed agreed SLA measures for the client and Xerox.\n\u2022 Maintain client satisfaction / resolve queries / issues\n\u2022 Managing stock and budgets to optimum levels where appropriate\n\u2022 Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques\n\u2022 Maximize financial efficiencies (including tax VAT) for the client and Xerox\n\u2022 Collate relevant management information as specified\n\u2022 Build maintain external supplier relationships as appropriate\n\u2022 Able to negotiate on cost and delivery timescales within the context of the project\n\nThe roles described below are variations of the generic role that may occur in specific Client businesses.\n\nTransactional Communication Services Document Advisor\nAdditional Responsibilities:\nConsult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty.\nAdvise on optimizing the design of documents for compatibility with digital print technology and software.\nWork directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing).\nTranslate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect).\nLead or be part of initiatives for improved communications using:\nData mining, cleansing and preparation\nPrint steam manipulation and enhancement\nMail and fulfillment optimization\n\nDevelopment\nWork with client to gather requirements for assigned projects\nWork with internal support staff to communicate client requirements, prepare spec documentation, develop and monitor schedules and UAT the project prior to launch\nEnsure proper procedures are in place to meet Xerox requirements and client contract requirements\nTrack and report on progress of project\nIdentify gaps and mitigation steps to ensure we are meeting the client expectations\nIdentify areas that may be out of scope and provide the customer with the proper LOE\u2019s to cover the change in scope\n\nProject Management\nMonitor Cycle changes\nInput into Database or Msg point\nWork with composition programmers and IT programmers on changes required for each cycle\nProvide associated cycle LOE\u2019s for changes\nWork with proofreading staff to ensure all client materials are reviewed prior to being delivered to the client\n\nDaily Project Maintenance\nVendor management for inventory items\nWork with plant to ensure production is moving according to schedule\nProvide status to client on a daily basis to ensure open communicate between the two teams\nProvide support to the plant and support groups as required\n\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nPrior experience working with data-driven variable document composition software and print production.\nProficiency with Microsoft Office applications.\nExperience with document production techniques and processes in a Production and Mail fulfillment environment.\nExperience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment\n\n\nDocument Publishing and Production Document Advisor\nAdditional Responsibilities:\nInternal (client) marketing of Xerox Managed Services offerings.\nProvide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services\nResponsibility for data provision to produce reports and financial data for:\nWeb Service applications\nDocument re-engineering projects\nImpacts of change\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nAwareness / ability to talk to client about all areas of the document lifecycle\nHave experience of production print room environment\nProficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office.\nKnowledge of a combination of the following experiences will be required dependant upon current service offer and future service development\nDirect mail\nPersonalization software\nPre-press environment\nWorking knowledge of iWay or Xerox FreeFlow Web Services\nA working knowledge of production and finishing devices based on site equipment\n\n\nDocument Supply Chain Management Document Advisor\nAdditional Responsibilities:\nDevelops production strategies and optimizes specifications to decrease cost and increase efficiency and quality\nManages print production projects from concept stage through final production and delivery to market\nProcures print from a list of preferred vendors\nAssist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list\n\nAdditional background, experience and qualifications:\nThese are dependant upon: client industry, technology and operations environment:\nThis job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment.\nDemonstrated ability to manage complex projects from start to finish\nSales experience a plus\nDirect mail or other specialist experience a plus, dependent on client requirements.\n\n\nForms Document Advisor\nAdditional Responsibilities:\nLead interface between the Xerox Print Center and the client for forms re-engineering.\nAssist with the forms ordering process including ordering requisition via the web.\nProvide status on orders to clients and manage the web ordering and inventory applications.\nObtain client approval for form content, inventory replenishment order quantities, and production practices.\nInterface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate.\nProactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels.\nAbility to work to tight deadlines.\nResponsible for transitioning all forms from litho to digital for onsite production as appropriate.\nMaintain version control for all active forms.\nParticipate in the forms committee processes.\n\nAdditional background, experience and qualifications:\nDesign expertise for all forms produced via POD and/or offset technology.\nPrior knowledge of system design guidelines/branding\nUnderstanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents.\n\nCandidate Education:\nMinimum: Bachelor's Degree  \n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum:\nDetailed understanding of print production methods / processes / project management\nDetailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)\nExperience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility\nExperience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals\nApplicable technical diploma (for example, Graphic Design) or equivalent experience\nExperience in working autonomously\nValid Driving license\n\nPreferred:\nFamiliar with Premedia / Prepress techniques\nRelevant industry / sector application knowledge (for example direct mail in Financial Services sector\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-08 18:57:16", "url": "http://xerox.jobs/xml/28541767/job", "country": "United States", "company": "Xerox", "title": "Senior Document Advisor", "reqid": "12012885", "state": "Pennsylvania", "state_short": "PA", "location": "North Wales, PA", "uid": 28541767}, {"country_short": "ARE", "city": null, "description": "Title: Transition Manager\nLocation: United Arab Emirates\nJob Purpose\nProject manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities.\nAs part of a joint project team working within the customer, roll out the proposed Managed Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client.\n\nKey Accountabilities\n* Work within a transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres.\n* To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget.\n* Responsible for successfully implementing new services to Xerox Global Services country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition\n* Working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s)\n* Act as a mentor, and develop and share methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects\n\n* Relevant professional qualifications (e.g. PMI, PRINCE and ITIL)\n* Experience in delivering successful large scale programs to required quality, timescale and budget\n* Service delivery management, solution architecting and/or transition management experience in complex technology based outsourced business\n* Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for large pan-European or Global clients typically exceeding $10 million total contract value\n* Change management experience\n* Relevant university degree or postgraduate degree\n\nJob: Client Relationship Management / Contract / Service Delivery / Print Ops", "date_new": "2012-05-04 19:54:32", "url": "http://xerox.jobs/xml/28442813/job", "country": "United Arab Emirates", "company": "Xerox", "title": "Transition Manager", "reqid": "12009819", "state": null, "state_short": null, "location": "Virtual, ARE", "uid": 28442813}, {"country_short": "GBR", "city": "City Of Bristol", "description": "Title: Operation Support Executive\nLocation: United Kingdom-City Of Bristol\nOperations Support Executive\nFixed Term Contract\nSouth West\n\nJob Details\nTo deliver operational support for the Operations Teams. To proactively deliver tools & resources to the business in order to ensure consistency, process adherence and control.\n\nKey Accountabilities\n* Processing purchase orders and raising them to appropriate suppliers\n* Maintain Purchase Order log\n* Controlling purchase orders to ensure appropriate funds are available to procure print from our suppliers\n* Maintaining supplier invoices ? raising & querying any discrepancies to appropriate Line Manager\n* Preparation for invoicing and month end activities ? tracking the Document Advisor team to close jobs so that they can be billed in a timely manner\n* Maintaining an action log for what needs to be actioned\n* Liaising with Group Procurement to resolve any discrepancies before raising invoices\n* Ensure all invoiced items are closed and reported in so that revenue can be recognised\n* Providing Commercial Manager with downloads for the current month to ensure appropriate next steps can be carried out by the Commercial Manager.\n* Downloading the reporting months? information and cleansing the data. \n* Creating the monthly management\n* Supporting Group Procurement with purchase order queries\n* Offering assistance where applicable with ad hoc projects and exercises ? for example, monitoring and maintaining records for the financials in relation to specific projects\n\nCandidate Requirements\n* Advanced PC skills are essential ? with very good working knowledge of MS office suite, must have strong Excel skills (VLookUp?s / Pivot Tables)\n* Ability to build good relationships internally, with customers and with third party suppliers, presenting a professional image at all times\n* Experience in a customer focussed administrative environment\n* Good interpersonal skills, a confident communicator (verbal and written) with the ability to work well in a team environment.\n* An organised approach with the ability to plan, prioritise and meet deadlines effectively in a pro-active manner \n* Excellent administration, interpersonal and data management skills, negotiating and planning skills\n* Excellent telephone manner with ability to communicate at all levels\n* Adaptable, conscientious, willing to use initiative\n* Flexibility, reliability ? high level of customer focus\n* Ability to multi task\n* Good financial analysis and numerical sills\n* Ability to work independently and exercise a high level of confidence, self motivated, adaptable\n* Strong analytical skills, comfortable working with numbers with a high degree of attention to detail\n\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-03 19:15:35", "url": "http://xerox.jobs/xml/28406852/job", "country": "United Kingdom", "company": "Xerox", "title": "Operation Support Executive", "reqid": "12012042", "state": null, "state_short": null, "location": "City Of Bristol, GBR", "uid": 28406852}, {"country_short": "USA", "city": null, "description": "Title: Client Associate, Office - Grade 1B\nLocation: United States\n\n\u2022 Perform basic copying, faxing, printing and scanning functions\n\u2022 Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications.\n\u2022 Pro-actively manage consumables and supplies using the DOS calculator.\n\u2022 Maintain on-site operator replaceable parts inventory\n\u2022 Collect equipment meter information and submit for billing purposes\n\u2022 Perform basic equipment problem diagnosis\n\u2022 Serve as the primary customer contact for equipment support and service\n\u2022 Coordinate Move/Add/Change (MAC) process\n\u2022 Perform Data Entry for activity and asset tracking\n\u2022Provide on-going end user training on equipment\n\u2022 Point of contact for equipment removal and delivery\n\u2022 Contact service as required (Xerox and 3rd party)\n\u2022 Utilize Xerox web-based applications as required\n\u2022 Driving is a requirement daily\n\u2022 Lift and move up to 50 pounds\n\u2022 Read, write and follow basic English instructions\n\u2022 Customer service and communication skills\n\u2022 Ability to manage multiple tasks\n\u2022 Perform duties with minimal supervision\n\u2022 Data entry\n\u2022 Experienced delivering services in a client environment\n\u2022 High School diploma or equivalent\n\u2022 PC / Internet \u2013 Level 1\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-05-02 18:20:21", "url": "http://xerox.jobs/xml/28331289/job", "country": "United States", "company": "Xerox", "title": "Client Associate, Office - Grade 1B", "reqid": "12013648", "state": null, "state_short": null, "location": "Virtual, USA", "uid": 28331289}, {"country_short": "USA", "city": "Southfield", "description": "Title: Account Operations Manager (AOM)\nLocation: United States-Michigan-Southfield\nJob Purpose:\nThe Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities.\nManage the assigned accounts to achieve required business results.\n\u2022 Managing to the contract: SLAs and KPI\u2019s (Key Performance Indicators)\n\u2022 Employee and Customer Satisfaction\n\u2022 Customer retention\n\u2022 Profitability of account\nKey Accountabilities:\nAccountable for delivery of Operational Excellence in support of the Account Management Strategy\n\u2022 Oversee the delivery of contracted services according to contract terms, as well as the customers\u2019 satisfaction with those services.\n\u2022 Lead the account team in identifying and delivering value to the customer.\n\u2022 Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer\u2019s operation.\n\u2022 Manage various internal processes required to service and deliver Xerox\u2019s capabilities to the clients\n\u2022 Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)\n\u2022 Partner with the CDM (Client Delivery Manager) to strategize the account relationship and with other Xerox organizations\n\u2022 Support the Revenue & Retention strategies to enable profitable growth.\n\u2022 Participate in account reviews. Partner with CDM (Client Delivery Manager) to establish the account communication process\nPeople Management\n\u2022 Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy.\n\u2022 Recruitment of site staff when required\n\u2022 Achieve diversity and Operation BWF (Balanced Work Force) objectives.\n\u2022 Provide leadership and direction to extended staff\n\u2022 Accountable for the development, recognition, and retention of team members\n\u2022 Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees\nFinancial Responsibility\n\u2022 Manage P&L targets and operating budget for the account(s).\n\u2022 Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings\n\u2022 Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control.\n\u2022 Responsible for maintaining internal controls\n\u2022 Provide input/support for accurate and timely client billing\nAchieve business objectives, identify and resolve shortfalls and issues.\n\u2022 Provide leadership to achieve positive Customer Experience\n\n\nAs a minimum candidates are required to have demonstrated:\n\u2022 Account management experience\n\u2022 Multiple account management experience desired\n\u2022 Financial planning and analysis experience required\n\u2022 BS/BA Degree Preferred\n\u2022 Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets\n\u2022 Advanced Skills in MS Office applications, Internet navigation and use\n\u2022 Green Belt Certification required or in progress\nOverall Personal Attributes, Knowledge and Skills\n\u2022Business acumen\n\u2022Demonstrated leadership skills; high energy and team motivator.\n\u2022Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer\u2019s business\n\u2022Ability to interpret pricing and contract proposals\n\u2022Ability to manage and motivate employees\n\u2022Make use of customer knowledge to create new business opportunities with the CDM\n\u2022Constructive, positive outlook and persistence in the face of obstacles\n\u2022Excellent Customer Service, interpersonal, and communication skills\n\u2022 Leadership skills\n\u2022Build and maintain relationships\n\u2022Good organizational and time management skills\n\u2022 Strong written and verbal communication skills\n\u2022Ability to manage multiple tasks\n\u2022Quickly assess problem situations and prioritize deployment of solutions\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-27 19:35:08", "url": "http://xerox.jobs/xml/28239551/job", "country": "United States", "company": "Xerox", "title": "Account Operations Manager (AOM)", "reqid": "12013011", "state": "Michigan", "state_short": "MI", "location": "Southfield, MI", "uid": 28239551}, {"country_short": "USA", "city": "Overland Park", "description": "Title: Client Associate, Production - Grade 3B\nLocation: United States-Kansas-Overland Park\nIncludes Tier 2 plus:\n\u2022 Prioritize, schedule and execute document workflow process activities (prepress to delivery)\n\u2022 Set up, operate and maintain networked digital color production printing system and front-end color servers - configure job-processing settings, manage job queues, process files, and print jobs\n\u2022 Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document management systems.\n\u2022 Set up DocuShare - upload files, establish permissions\n\u2022 Engage and procure special materials and/or external services from appropriate third party suppliers to support jobs requirements\n\u2022 Estimate and schedule complex jobs\n\u2022 Use scanning halftones, photographs, document image enhancement, subset finishing, in-line finishing\n\u2022 Preflight checking and error correction of files. Use of Pit Stop. \n\u2022 Font Management\n\u2022 Trapping\n\u2022 Troubleshoot complex PDL, PDF, and VIPP workflow issues such as trapping, overprinting, and performance optimization\n\u2022 Set up variable information work flow and design Variable Information Jobs- repository and database\n\u2022 Able to lift and move up to 50 pounds\n\u2022 Able to read, write and follow Basic English instructions.\n\u2022 Keyboard entry of information\n\u2022 Listen, understand & communicate effectively\n\u2022 Able to work with minimal supervision\n\u2022 Recognize and resolve printer quality problems using equipment operator documentation.\n\u2022 Ability to handle multiple tasks, organize, and work to scheduled delivery of output\n\u2022 Customer Communication Skills\n\u2022 General digital printing experience\n\u2022 3-4 years of relevant experience\n\u2022 Associates Degree \u2013 Graphics Design or technically-oriented degree or equivalent experience\n\u2022 Working knowledge of Postscript, PDF and other input file types\n\u2022 Experience operating high volume, networked system\n\u2022 Knowledge of various finishing operations and equipment\n\u2022 Advanced knowledge and experience with imposition within page layout applications\n\u2022 Working knowledge of key variable data applications i.e. XMPie, PrintShop Mail, Fusion Pro\n\u2022 High degree of knowledge of Adobe applications- Acrobat\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-25 18:56:23", "url": "http://xerox.jobs/xml/28174926/job", "country": "United States", "company": "Xerox", "title": "Client Associate, Production - Grade 3B", "reqid": "12012084", "state": "Kansas", "state_short": "KS", "location": "Overland Park, KS", "uid": 28174926}, {"country_short": "USA", "city": "Overland Park", "description": "Title: Client Associate, Office - Grade 1B\nLocation: United States-Kansas-Overland Park\n\n\u2022 Perform basic copying, faxing, printing and scanning functions\n\u2022 Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications.\n\u2022 Pro-actively manage consumables and supplies using the DOS calculator.\n\u2022 Maintain on-site operator replaceable parts inventory\n\u2022 Collect equipment meter information and submit for billing purposes\n\u2022 Perform basic equipment problem diagnosis\n\u2022 Serve as the primary customer contact for equipment support and service\n\u2022 Coordinate Move/Add/Change (MAC) process\n\u2022 Perform Data Entry for activity and asset tracking\n\u2022Provide on-going end user training on equipment\n\u2022 Point of contact for equipment removal and delivery\n\u2022 Contact service as required (Xerox and 3rd party)\n\u2022 Utilize Xerox web-based applications as required\n\u2022 Driving (if required for duties)\n\u2022 Lift and move up to 50 pounds\n\u2022 Read, write and follow basic English instructions\n\u2022 Customer service and communication skills\n\u2022 Ability to manage multiple tasks\n\u2022 Perform duties with minimal supervision\n\u2022 Data entry\n\u2022 Experienced delivering services in a client environment\n\u2022 High School diploma or equivalent\n\u2022 PC / Internet \u2013 Level 1\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-25 18:55:47", "url": "http://xerox.jobs/xml/28174891/job", "country": "United States", "company": "Xerox", "title": "Client Associate, Office - Grade 1B", "reqid": "12012133", "state": "Kansas", "state_short": "KS", "location": "Overland Park, KS", "uid": 28174891}, {"country_short": "USA", "city": "Louisville", "description": "Title: Account Operations Manager (AOM)\nLocation: United States-Kentucky-Louisville\nJob Purpose:\nThe Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities.\nManage the assigned accounts to achieve required business results.\n\u2022 Managing to the contract: SLAs and KPI\u2019s (Key Performance Indicators)\n\u2022 Employee and Customer Satisfaction\n\u2022 Customer retention\n\u2022 Profitability of account\nKey Accountabilities:\nAccountable for delivery of Operational Excellence in support of the Account Management Strategy\n\u2022 Oversee the delivery of contracted services according to contract terms, as well as the customers\u2019 satisfaction with those services.\n\u2022 Lead the account team in identifying and delivering value to the customer.\n\u2022 Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer\u2019s operation.\n\u2022 Manage various internal processes required to service and deliver Xerox\u2019s capabilities to the clients\n\u2022 Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)\n\u2022 Partner with the Sales Executive (SE) to strategize the account relationship and with other Xerox organizations\n\u2022 Support the Revenue & Retention strategies to enable profitable growth.\n\u2022 Participate in account reviews. Partner with Sales Executive (SE) to establish the account communication process\nPeople Management\n\u2022 Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy.\n\u2022 Recruitment of site staff when required\n\u2022 Achieve diversity and Operation BWF (Balanced Work Force) objectives.\n\u2022 Provide leadership and direction to extended staff\n\u2022 Accountable for the development, recognition, and retention of team members\n\u2022 Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees\nFinancial Responsibility\n\u2022 Manage P&L targets and operating budget for the account(s).\n\u2022 Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings\n\u2022 Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control.\n\u2022 Responsible for maintaining internal controls\n\u2022 Provide input/support for accurate and timely client billing\nAchieve business objectives, identify and resolve shortfalls and issues.\n\u2022 Provide leadership to achieve positive Customer Experience\n\n\nAs a minimum candidates are required to have demonstrated:\n\u2022 Account management experience\n\u2022 Multiple account management experience desired\n\u2022 Financial planning and analysis experience required\n\u2022 BS/BA Degree Preferred\n\u2022 Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets\n\u2022 Advanced Skills in MS Office applications, Internet navigation and use\n\u2022 Green Belt Certification required or in progress\nOverall Personal Attributes, Knowledge and Skills\n\u2022Business acumen\n\u2022Demonstrated leadership skills; high energy and team motivator.\n\u2022Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer\u2019s business\n\u2022Ability to interpret pricing and contract proposals\n\u2022Ability to manage and motivate employees\n\u2022Make use of customer knowledge to create new business opportunities with the CDM\n\u2022Constructive, positive outlook and persistence in the face of obstacles\n\u2022Excellent Customer Service, interpersonal, and communication skills\n\u2022 Leadership skills\n\u2022Build and maintain relationships\n\u2022Good organizational and time management skills\n\u2022 Strong written and verbal communication skills\n\u2022Ability to manage multiple tasks\n\u2022Quickly assess problem situations and prioritize deployment of solutions\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-14 05:56:13", "url": "http://xerox.jobs/xml/27897260/job", "country": "United States", "company": "Xerox", "title": "Account Operations Manager (AOM)", "reqid": "12011430", "state": "Kentucky", "state_short": "KY", "location": "Louisville, KY", "uid": 27897260}, {"country_short": "USA", "city": "Detroit", "description": "Title: e-Discovery Case Manager\nLocation: United States-Michigan-Detroit\nJob Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes.\n\nKey Accountabilities:\n\n\u00b7    Complete coordination and management of the activities related to the processing, review and production of electronic files.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\u00b7    Work with other Xerox 3rd party vendor resources to process data and load it to 3rdparty review tools, the enterprise legal repository, resolving data errors or any other problems encountered during the process.\n\u00b7    Provide electronic load files in industry standard formats to internal and external customers.\n\u00b7    Provide counsel to clients regarding recommended processes and best practices, related to the processing and production of data.\n\u00b7    Identify, analyze and resolve any data errors or integrity issues.\n\u00b7    Serve as primary liaison between key clients, outside counsel, IT Development & Operations departments, and third-party vendors for assigned matters\n\n\n\u2022Required - Bachelor's degree in a technical field (or Bachelors degree and significant eDiscovery experience).\n\u2022Required - 1 year experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol.\n\u2022Advanced proficiency with MS Office Application and client email.\n\u2022General knowledge of relational databases.\n\u2022Familiarity with industry standard litigation-support formats and metadata for common file types.\n\u2022Familiarity with the proper handling of metadata, text extraction and indexing of data.\n\u2022Proficiency with commercial eDiscovery software.\n\u2022Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks.\n\u2022Excellent analytical, problem-solving, and decision-making skills.\n\u2022Excellent written and verbal communication and presentation skills\n\u2022Excellent customer-service and interpersonal skills.\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-07 06:23:56", "url": "http://xerox.jobs/xml/27723257/job", "country": "United States", "company": "Xerox", "title": "e-Discovery Case Manager", "reqid": "12010340", "state": "Michigan", "state_short": "MI", "location": "Detroit, MI", "uid": 27723257}, {"country_short": "GBR", "city": "Leeds", "description": "Title: IT Support Analyst\nLocation: United Kingdom-Leeds-Leeds\nTo support and maintain local IT systems and the provision of IT systems by third parties.\nTo ensure technology delivers the operational requirements of the contract and supports SLA delivery.\nTo learn and develop support techniques to maintain IT solutions used for iON service delivery\nIdentify and initiate continuous improvement activities in support of ongoing IT delivery\nEnable new functionality to be applied into production with smooth handover to users (UAT, feed into training)\nTo provide consultancy / analytical support to the iON team in developing new business and retaining current contract.\nTo become expert in the use of the assigned technologies such as Oracle eBusiness Suite, Siebel, Avaya and other Systems used within the Business\nUndertake the Systems administration for IT systems\nBe responsible for the Move/Add/ Change/Delete process and maintenance for designated IT systems ensuring achievement of audit and compliance standards and to meet operational requirements\nKnowledge of Networking, Patching network and telephone cables within computer room patch frames and at the end/desk connection points\nSupport the preparation and delivery if the IT Continuity plan\nTo provide consultancy / analytical support to the iON team in developing new business and retaining current contract.\n\nESSENTIAL\nExperience of working with IT systems, with a strong focus on Oracle Ebusiness Suite and experience of Seibel, Avaya and MS Suite of Products\nAbility to learn and develop new skills\nAbility to assimilate information quickly within a fast paced environment\n\nDESIREABLE\nOracle Discoverer\nOracle E-Business Suite Knowledge\nProficient SQL skills\n\nDESIRABLE\nIT Qualifications \u2013 ITIL, MCSE, Oracle Functional Qualifications\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-04-02 19:42:55", "url": "http://xerox.jobs/xml/27585844/job", "country": "United Kingdom", "company": "Xerox", "title": "IT Support Analyst", "reqid": "12009011", "state": null, "state_short": null, "location": "Leeds, GBR", "uid": 27585844}, {"country_short": "USA", "city": "Tempe", "description": "Title: eDiscovery Client Services Analyst\nLocation: United States-Arizona-Tempe\nXerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.\n\nenterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. \n\nXLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.\n\nPosition Overview: \n\nThe Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A.\n\n\nGeneral Role:\n\n\u00b7Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List.\n\u00b7 Participate in internal communications on standard processes and reporting.\n\u00b7Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager.\n\u00b7Troubleshoot application and data issues and direct to the appropriate XLS contacts.\n\u00b7Complete standard tasks with limited instruction and supervision.\n\u00b7Understand and mitigate risk.\n\u00b7Escalate high risk, complex or problematic issues to Manager.\n\u00b7Manage complex projects and work requests with consistent accuracy and completeness.\n\u00b7Work collaboratively and productively with members of XLS to troubleshoot and resolve issues.\n\n\n\nRequirements:\n\n\n* Possess Bachelors Degree.\n* Strong aptitude for Technology.\n* Possess understanding of eDiscovery processes and industry; litigation support experience or exposure.\n* Possess strong technical grasp of technology tools and platform intricacies.\n* Demonstrate excellent oral and written communication skills.\n* Proven self-direction.\n* Pro-active by nature.\n* Capable of multi matter management and multi tasking.\n* Proven time management skills.\n* Able to work independently and as part of a team\n* Able to think logically and provide creative solutions to complex problems\n* Translate technical language and terms to non-technical client base\n* Collaborative.\n* Flexible in work hours and availability.\n\n\n \n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-23 18:34:33", "url": "http://xerox.jobs/xml/27351334/job", "country": "United States", "company": "Xerox", "title": "eDiscovery Client Services Analyst", "reqid": "12009346", "state": "Arizona", "state_short": "AZ", "location": "Tempe, AZ", "uid": 27351334}, {"country_short": "USA", "city": "Albany", "description": "Title: eDiscovery Client Services Analyst\nLocation: United States-New York-Albany\nXerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.\n\nenterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. \n\nXLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.\n\nPosition Overview: \n\nThe Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A.\n\n\nGeneral Role:\n\n\u00b7Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List.\n\u00b7 Participate in internal communications on standard processes and reporting.\n\u00b7Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager.\n\u00b7Troubleshoot application and data issues and direct to the appropriate XLS contacts.\n\u00b7Complete standard tasks with limited instruction and supervision.\n\u00b7Understand and mitigate risk.\n\u00b7Escalate high risk, complex or problematic issues to Manager.\n\u00b7Manage complex projects and work requests with consistent accuracy and completeness.\n\u00b7Work collaboratively and productively with members of XLS to troubleshoot and resolve issues.\n\n\n\nRequirements:\n\n\n* Possess Bachelors Degree.\n* Strong aptitude for Technology.\n* Possess understanding of eDiscovery processes and industry; litigation support experience or exposure.\n* Possess strong technical grasp of technology tools and platform intricacies.\n* Demonstrate excellent oral and written communication skills.\n* Proven self-direction.\n* Pro-active by nature.\n* Capable of multi matter management and multi tasking.\n* Proven time management skills.\n* Able to work independently and as part of a team\n* Able to think logically and provide creative solutions to complex problems\n* Translate technical language and terms to non-technical client base\n* Collaborative.\n* Flexible in work hours and availability.\n\n\n \n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-23 01:09:14", "url": "http://xerox.jobs/xml/27334799/job", "country": "United States", "company": "Xerox", "title": "eDiscovery Client Services Analyst", "reqid": "12007102", "state": "New York", "state_short": "NY", "location": "Albany, NY", "uid": 27334799}, {"country_short": "GBR", "city": null, "description": "Title: Inventory Account Manager\nLocation: United Kingdom\nYorkshire area / Cheadle or Bristol (Other locations can be considered)\n\nJob Purpose\nWork with the Client, ONEModel partners and 3rdparty suppliers to ensure that products are procured, printed and delivered to warehouse or client premises to meet, and where practical, exceed Client SLA and KPI\u2019s\nTo analyse stock reports, make recommendations against re-order points, obsolescence and related inventory functions\n\n\nKey Accountabilities\n* Work with the Inventory team to develop the purchase plan to ensure Client service levels are maintained, out of stocks minimised and over stocking avoided.\n* Progress these purchase orders and manage the suppliers to ensure that the purchase order delivery dates are met.\n* Identify potential supply chain issues, taking corrective action as appropriate including rescheduling, expediting, deferring and/or cancelling\n* Identify potential stock shortages and prioritise orders and deliveries with suppliers to prevent an out of stock situation.\n* Be involved with new product introductions, product reviews, supplier transitions, implementation of print on demand and kitting projects as required.\n* Develop effective working relationships with designated sponsors to ensure appropriate Customer purchase orders are raised to meet the agreed stock levels\n\nCandidate Requirements\nESSENTIAL\n* Experience in preparing inventory plans for multiple product categories.\n* Previous Account Management experience at all client levels\n* Experience in building and maintaining good working relationships across diverse stakeholders and be able to achieve consensus\n* Experience working with inventory management toolsets\nDESIRABLE\nExperience of logistics in one or all of the following Silos of Service:\n* Print products\n* Experience of print estimating, planning or procurement in a print environment\n* Knowledge of FSA requirements relating to print products\n* Experience of working with Financial Services organisations\n* Experience of working with and managing strategic suppliers and 3rdparty contractors\n\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-22 01:17:15", "url": "http://xerox.jobs/xml/27313483/job", "country": "United Kingdom", "company": "Xerox", "title": "Inventory Account Manager", "reqid": "11017611", "state": null, "state_short": null, "location": "Virtual, GBR", "uid": 27313483}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Print Services Technician/Docucare - London/Birmingham\nLocation: United Kingdom-Greater London-Uxbridge\nDocuCare\n\nPurpose:\nThe role works as part of the service delivery team aligned to one or more customer sites. He/she will have focus on the following:\n* Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)\n* Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)\n* Contributing to service transformation and business growth (KPI: Further profitable service revenue)\n* Scope:\nThe work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\nPrimary Responsibilities:\n* Ensure quality standards are achieved and customer requirements are met\n* Responsible for ensuring engineers are requested where required in a timely manner\n* Replenish consumables\n* Liaise with Service desk to ensure all calls are completed and closed\n* Be the face to the customer identifying issues and escalating to a relevant team member\n* Owner of MAC tagging process\n* Act as an expert when advising customers on non-standard production requirements\n\nStart date will be subject to Security Vetting\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nCandidate Education: High School Diploma / (GED) / Secondary School GCSE or equivalent  \n* Experience in customer facing role\n* Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities\n* Good communication skills\n* Health and safety awareness and compliance\n* Full driving licence is required for some of the roles\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-12 18:22:30", "url": "http://xerox.jobs/xml/27081140/job", "country": "United Kingdom", "company": "Xerox", "title": "Print Services Technician/Docucare  - London/Birmingham", "reqid": "12005025", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 27081140}, {"country_short": "GBR", "city": null, "description": "Title: Operations Mgr (Print Services) - London\nLocation: United Kingdom\nOperations Manager\n\nThe jobholder will be responsible for the management of a team of Docucare staff and the provision of a managed print service to a number of client sites. The role requires team leadership and the ability to plan, delegate and distribute workloads in order to achieve contractual Service Levels, contributing to the regional, and ultimately national, GDO business targets. This role would suit a candidate with significant operational management experience, with a background in IT or print services, customer facing experience and/or a service environment.\n\nKey Accountabilities\n\u00b7    To plan and control resource allocation to match workload forecast and contractual measures.\n\u00b7    Ensure maximum efficiency of all processes, staff and equipment using consistent methodology.\n\u00b7    Recruit, train and motivate team to ensure high standards of customer service\n\u00b7    Coach, train and counsel team members to achieve prescribed performance standards and assist individual development.\n\u00b7    Conduct H&S and risk assessments for each site and document.\n\u00b7    Provide problem management support for escalations and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit\n\u00b7    Ensure and monitor processes are in place to pro-actively protect consistent service quality\n\u00b7    Ensure customer reactive calls dealt with in a timely manner\n\u00b7    Act as an escalation for printing issues, be able to understand infrastructure and troubleshoot and/or escalate to the relevant team\n\u00b7    Provide information to reporting team to ensure Xerox Service Manager is updated\n\u00b7    Act as point person for BAU device requests, consolidation and rationalisation of current equipment on each site\n\u00b7    Professionally manage and support the disengagement of 3rd party equipment as they expire\n\u00b7    Contribute to the creation and documentation of processes on customers sites\n\u00b7    Manage and organise training on new products & tools for key users\n\u00b7    Manage stock levels to ensure achievement of SLA\u2019s\n\u00b7    Ensure disposal of all consumables and equipment in line with agreed procedures\n\u00b7    Contribute to monthly management information and customer satisfaction reporting\n\u00b7    Contribute as a member of team to assist in delivery to contract, account growth and customer satisfaction.\n\nCandidate Requirements\n\u00b7    Have a proven track record gained within a IT print services/service/customer contact environment.\n\u00b7    Be able to demonstrate excellent IT problem solving skills\n\u00b7    Have proven operational management skills, the ability to lead and mentor a team\n\u00b7    Have the ability to analyse relevant information to make quality decisions.\n\u00b7    Be able to articulate issues around managed print services and its network infrastructure\n\u00b7    Be able to converse with customers in a professional manner\n\u00b7    Have a can do attitude\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-03-12 18:22:14", "url": "http://xerox.jobs/xml/27081132/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Mgr (Print Services) - London", "reqid": "12005793", "state": null, "state_short": null, "location": "Virtual, GBR", "uid": 27081132}, {"country_short": "USA", "city": "Scranton", "description": "Title: Client Associate, Production - Grade 2B\nLocation: United States-Pennsylvania-Scranton\nIncludes Tier 1 duties plus:\nProduction Duties\n\u2022 Operation equipment using imaging software and organize work flow of imaging projects.\n\u2022 Use functions such as multi-up, booklets making\n\u2022 Validate or adjust the manufacturing layout & imposition of files. \u2013 validate description with FE\nColor Duties\n\u2022 Maintain color matching to account standards/requirements\n\u2022 Perform color calibration using densitometers and perform CMYK color adjustments. Invoke spot colors on DFE\n\u2022 Basic Pre-flight\n\u2022 Finishing experience - cutters, binders, folders, scorers. GBC binding, spiral binding, shrink wrappers, etc.\n\u2022 Able to run mail inserters with multi page setups\n\n\u2022 Need to be flexible with work hours - must be able to work OT during busy times and may need work hours to be later hours\n\u2022 Able to lift and move up to 50 pounds\n\u2022 Able to read, write and follow Basic English instructions.\n\u2022Keyboard entry of information\n\u2022 Listen, understand & communicate effectively\n\u2022 Able to work with minimal supervision\n\u2022 Recognize and resolve printer quality problems using equipment operator documentation.\n\u2022 Ability to handle multiple tasks, organize, and work to scheduled delivery of output\n\u2022 Customer Communication Skills\n\u2022 PC/Internet Skills \u2013 Level 1\n\u2022 Customer service skills\n\u2022 General digital printing experience\n\u2022 1-2 years of relevant experience\n\u2022 Experience with basic color production workflows with emphasis on digital workflows\n\u2022 Knowledgeable about the function, features and capabilities of digital front ends\n\u2022 Understand effect of paper characteristics on ability to print\n\u2022 Knowledge of ordinary dry ink imperfections and defects\n\u2022 Knowledge of loading and management PPD/Drivers on to client workstations\n\u2022 Basic knowledge and experience with imposition within page layout applications\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-02-14 19:12:04", "url": "http://xerox.jobs/xml/26518537/job", "country": "United States", "company": "Xerox", "title": "Client Associate, Production - Grade 2B", "reqid": "12004982", "state": "Pennsylvania", "state_short": "PA", "location": "Scranton, PA", "uid": 26518537}, {"country_short": "USA", "city": "New York", "description": "Title: Client Manager\nLocation: United States-New York-New York\nXerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.\nXerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. \n\nXLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.\n\nThe Client Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.\n\nSuccessful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who has strong technical competencies; is client focused with the ability to build meaningful relationships with a sophisticated and high profile clientele. Must be self-motivated, flexible and adaptive with a keen ability to manage multiple priorities. \n\nResponsibilities:\n\nProject Management\n\u00b7     Analyze business processes and procedures, and gather and document project requirements.\n\u00b7     Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools.\n\u00b7     Coordinate and oversee client support activities and projects involving vendor, client and other related parties.\nAnalysis and Reporting\n\u00b7     Combine data from multiple sources into forms suitable for analysis and reporting.\n\u00b7     Analyze results to identify significant changes and to find opportunities to improve operations.\n\u00b7     Develop and implement streamlined solutions to improve reporting processes.\n\n\nRequirements:\n\u00b7     Bachelors degree required\n\u00b7     2-5 Years experience in a professional services role, preferably litigation support, technical legal services or eDiscovery\n\u00b7     Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences\n\u00b7     Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines\n\u00b7     Strong team-oriented player also capable of working independently and taking ownership of projects without prompting\n\u00b7     Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word)\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-02-13 19:34:08", "url": "http://xerox.jobs/xml/26495815/job", "country": "United States", "company": "Xerox", "title": "Client Manager", "reqid": "12004829", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 26495815}, {"country_short": "USA", "city": "Louisville", "description": "Title: Client Associate, Mail - Grade 2A\nLocation: United States-Kentucky-Louisville\nIncludes Tier 1 Client Associate Mail duties plus:\n\u2022 Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting.\n\u2022Perform charge-back reporting for postage, air express, local delivery, and faxes\n\u2022Perform production mail labeling/mail merge\n\u2022 Provide mailing address cleanup services (may include use of mail cleansing software)\n\u2022 Coordinate automated and manual processes for finishing and mailing client materials\n\u2022 Implement and maintain distribution and tracking systems\n\u2022 Use of customized software to update/maintain mailing addresses\n\u2022 Bar code address quality review\n\u2022 Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations\n\u2022 Recommend improvements to achieve cost savings and optimize work flow.\n\u2022 Focal contact for special/unique mailings and shipments\n\u2022Use of specialized equipment for material handling (eg: forklift certified)\n\u2022 Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document repository and management systems\n\u2022Index, store, retrieve electronic documents in a mass storage system\n\u2022 Manage document storage system to meet customer\u2019s archiving requirements\n\u2022 Catalog electronic documents to media such as CDROM, disk, or tape and distributed as required\n\n\u2022 Able to lift and move up to 50 pounds\n\u2022 Able to read, write and follow English instructions.\n\u2022 PC / Internet Skills \u2013 Level 3\n\u2022 Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)\n\u2022Utilize mail equipment per training (for example: finishing equipment, inserters, postage meters, envelope printers, scales, Pitney Bowes Mail Management systems, FedEx shipping systems)\n\u2022Customer service and communication skills\n\u2022Ability to manage multiple tasks\n\u2022Perform duties with minimal supervision\n\u2022 Data entry\n\u2022 Experienced delivering services in a client environment\n\u2022 High School diploma or equivalent\n\u2022Basic math skills (multiplication, division and percentages)\n\u2022 Knowledge of automated office equipment (e.g. faxes and postage meters)\n\u2022 Use of Production Mail Software\n\u2022 Estimate and schedule mailing jobs, including operators, job path and time requirements\n\u2022 Train and mentor other Mail CAs\n\u20221-2 years knowledge and experience with mail procedures and operating mail equipment.\n\u2022Understands and can process international mail and shipping requirements \n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-02-02 19:34:00", "url": "http://xerox.jobs/xml/26278686/job", "country": "United States", "company": "Xerox", "title": "Client Associate, Mail - Grade 2A", "reqid": "12001881", "state": "Kentucky", "state_short": "KY", "location": "Louisville, KY", "uid": 26278686}, {"country_short": "USA", "city": "Detroit", "description": "Title: eDiscovery Consultant\nLocation: United States-Michigan-Detroit\nJob Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes.\n\nKey Accountabilities:\n\u2022Coordinate the activities related to the inventory, processing, review and production of electronic files.\n\u2022Analyze raw data and reports and provide recommendation of production format.\n\u2022Work with other Xerox resources to provide feedback and recommendations in the data loading process.\n\u2022Stay current on emerging technologies, industry trends and capabilities in the eDiscovery area.\n\u2022Provide counsel to clients and eDiscovery team regarding recommended processes and best practices while working with established client policies and \u2022procedures, including input and recommendations to the litigation holds and archiving processes.\n\u2022Develop strategic and tactical project plans with the legal teams, and participate in their execution.\n\u2022Serve as liaison between key clients, IT Development, Operations departments, and third-party vendors.\n\u2022Identify, recommend, and implement additional initiatives in line with the client\u2019s needs.\n\u2022Create various search syntax with an understanding of search indexes.\n\n\u2022 Bachelor\u2019s degree in a technical field (or significant e-discovery experience)\n\u20223 years - Experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol. \n\u20222 years \u2013 Demonstrated experience providing guidance to clients on emerging technologies, industry trends, and handling of non-standard data sources.\n\u2022Familiarity with current trends in eDiscovery, including early case assessment and sampling techniques.\n\u2022Working knowledge of relational databases and client email systems (e.g., Lotus Notes, Outlook)\n\u2022Knowledge of various commercial software applications for the processing and review of electronic data including the proper handling of metadata, text extraction and indexing of data.\n\u2022Working knowledge of search syntax with an understanding of search indexes.\n\u2022Advanced proficiency with MS Office, including Outlook, Word, PowerPoint, and Excel.\n\u2022Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks.\n\u2022Excellent analytical, problem-solving, and decision-making skills.\n\u2022Excellent written and verbal communication and presentation skills.\n\n\nNOTE: Qualified candidates must reside in, or be willing to relocate to Detroit, MI for this position. This position cannot be virtual.\n\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-02-01 20:24:22", "url": "http://xerox.jobs/xml/26248958/job", "country": "United States", "company": "Xerox", "title": "eDiscovery Consultant", "reqid": "12003656", "state": "Michigan", "state_short": "MI", "location": "Detroit, MI", "uid": 26248958}, {"country_short": "USA", "city": null, "description": "Title: Account Client Principal\nLocation: United States\nJob Purpose:\nThe Client Principal is a seasoned consulting professional, who has demonstrated the ability to develop high level client relationships, partnerships and multi-million dollar consulting success within targeted national / global clients. And, in pursuit of identifying, developing and closing large organizational services opportunities.\nThe Client Principal is a multi-functional services executive who can focus across all divisions, meeting and setting objectives at the executive level for rollout of organizational services across functions on a national and global basis. The Client Principal has the ability to communicate and differentiate the business value propositions at divisional and corporate levels and manage the sales process for the portfolio of opportunities.\nThe Client Principal has responsibility for overall strategic services growth and is empowered to drive that business through a complementary relationship management process.\nKey Accountabilities:\n\u2022 Identifying, pursuing and closing large-scale new services business opportunities within targeted enterprises.\n\u2022 Leading the effort to develop account services strategy and plan.\n\u2022 Developing a network of appropriate executive relationships within the client account.\n\u2022 Becoming the trusted advisor\u201d on XGS issues and an advocate for both the client and XGS.\n\u2022 Driving significant revenue and related profit growth within the account, its subsidiaries and close partners, as well as improving overall Return by account to XGS.\n\u2022 Participating with the industry sales organization in account planning and joint discovery of client needs.\n\u2022 Providing the business rationale and risk assessment for making investments in the account and identifying appropriate outside alliances.\n\u2022 Building supportive, flexible teams while leveraging existing resources whenever possible.\n\u2022 Selling by multi-functional teams and complex sales structure\n\n\u2022 10 years working in information technology consulting, with significant experience in client engagement activities.\n\u2022 Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships\n\u2022 Led many business development cycles by crafting service based solutions, demonstrating consultative selling and demonstrating closing skills\n\u2022 Established a track record of achieving revenue and booking targets\n\u2022 Shown superior engagement skill in managing the lifecycle of the complex sale\n\u2022 Demonstrated ability to recruit, train, motivate and manage a pursuit team, as well as mentor and coach individuals\n\u2022 Co-develop relationship expectations with key client executives\n\u2022 The ability to build and then manage and leverage resources throughout the organization to build a book of business with a major client that exceeds $30m per year.\n\u2022 They have developed and can validate long-term relationships with executives in targeted accounts. A key element in demonstrating this are their existing relationships and past history of success with targeted clients.\n\u2022 The ability to understand and affect profit for the client and for business unit.\n\u2022 A willingness and expertise to plan, benchmark and strategize optimized client approach plans, plan the work and work the plan.\n\u2022 The ability to leverage a series of Partners, internal and external, to grow multiple lines of business within a client account.\nOrganization: Global Account Organization.  Reports to CMD., Automotive Segment\n\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-01-30 19:13:47", "url": "http://xerox.jobs/xml/26190839/job", "country": "United States", "company": "Xerox", "title": "Account Client Principal", "reqid": "12002898", "state": null, "state_short": null, "location": "Virtual, USA", "uid": 26190839}, {"country_short": "USA", "city": "Greenville", "description": "Title: Account Service Engineer\nLocation: United States-South Carolina-Greenville\n\nThe Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements\n* Actual work location for this position will be in Seneca SC.\n\n\n70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage.\n- Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment\n\nJob: Client Relationship Management / Contract / Service Delivery / Print Ops", "date_new": "2012-01-05 18:06:09", "url": "http://xerox.jobs/xml/25713450/job", "country": "United States", "company": "Xerox", "title": "Account Service Engineer", "reqid": "12000510", "state": "South Carolina", "state_short": "SC", "location": "Greenville, SC", "uid": 25713450}, {"country_short": "USA", "city": "Charlotte", "description": "Title: Account Service Engineer\nLocation: United States-North Carolina-Charlotte\nThe Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements\n\n\n70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage.\n- Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment\n\nJob: Client Relationship Management / Contract / Service Delivery / Print Ops", "date_new": "2012-01-05 18:05:58", "url": "http://xerox.jobs/xml/25713434/job", "country": "United States", "company": "Xerox", "title": "Account Service Engineer", "reqid": "12000508", "state": "North Carolina", "state_short": "NC", "location": "Charlotte, NC", "uid": 25713434}]