Xerox Jobshttp://xerox.jobs2012-05-24 11:08:38.059629USANew YorkTitle: Client Manager Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. The Client Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who has strong technical competencies; is client focused with the ability to build meaningful relationships with a sophisticated and high profile clientele. Must be self-motivated, flexible and adaptive with a keen ability to manage multiple priorities. Responsibilities: Project Management · Analyze business processes and procedures, and gather and document project requirements. · Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. · Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis and Reporting · Combine data from multiple sources into forms suitable for analysis and reporting. · Analyze results to identify significant changes and to find opportunities to improve operations. · Develop and implement streamlined solutions to improve reporting processes. Requirements: · Bachelors degree required · 2-5 Years experience in a professional services role, preferably litigation support, technical legal services or eDiscovery · Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences · Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines · Strong team-oriented player also capable of working independently and taking ownership of projects without prompting · Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word) Job: Client Relationship Management / Service Delivery2012-02-13 19:34:08United StatesXeroxNew York12004829NYNew York, NY26495815http://xerox.jobs/xml/26495815/jobUSARedmondTitle: Client Account Manager - CDLS Location: United States-Washington-Redmond The Client Account Manager for Translation and Localization takes ownership of the Microsoft Localization contract in order to deliver planned revenue, profit and customer satisfaction via 100% contract compliance. The following are major roles the Client Account Manager must perform Client interface: * Ensure customer expectations & requirements are established & fully documented in SOWs * Direct and manage overall external & internal performance reporting (MBRs / QBRs) back to the client * Provide central client interface & escalation route for issues/incidents * Own & manage customer satisfaction process * Manage/support process improvements within the customer’s processes and Xerox’s processes * Influence Customers through communication of Xerox processes & technology capabilities to ensure our added value is understood & customer loyalty secured * Educate customer on Xerox processes and procedures to ensure streamlined delivery of services * Ensure that Xerox is seen as a Trusted Advisor by the client in order to promote and drive Same Account Revenue Growth opportunities. * In partnership with the customer, develop future direction for process improvement / innovation Internal Interface: * Present a monthly contract summary to the Management Team including revenue, volumes, issues, and recommended improvements * Provide timely and accurate input to the revenue & production outlook processes to enable effective planning & deployment of delivery and/or pre-sales resources * Work with production teams to understand cost drivers and to champion productivity improvements and innovation to drive costs down * Ensure overall SOW compliance, and close on SOW gaps with the delivery group * Provide input to ongoing production strategies as the champion and voice of the customer * Assist in any aspects of delivery in order to maintain SOWs and to better understand where process improvements can be made * Ensure standardization and focus on consistency of services provided across MS Lines of Business. Implementation: * Work closely with Implementation Management and Production / Delivery leads to ensure any new business is stood up correctly and any issues are resolved prior to steady-state delivery Same Account Revenue Growth: * Provide localization SME support to the Account Teams to drive SARG opportunities * Deliver presentations to prospective MS customers * Work with Account team reps to respond to RFPs Skills Required: * Minimum 3-5 years of experience in Translation and Localization industry * Experience with Microsoft a plus * Must be process oriented * Must be able to work closely with customers and delivery personnel * Must be able to grasp complex processes and be able to articulate them to prospective clients * Must have excellent communication skills * Must be able to facilitate continuous improvement cycles with delivery personnel * Must have excellent written skills * Must be proficient in the following tool sets: * Excel * Word * PowerPoint Job: Language & Localization2012-01-03 23:16:29United StatesXeroxWashington11017466WARedmond, WA25673072http://xerox.jobs/xml/25673072/jobUSANew YorkTitle: Manager of Client Services Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview : The position is a management role for a team of Client Service professionals. The purpose of this position is three-fold: (1) oversight and leadership for Client Managers; (2) high-level management of cases from inception to completion; and (2) technology consultation and client service to all assigned customers. General Role: The individual in this position: · Is accountable for the progress, performance and quality for all work by Client Service staff; · Provides a customer relations role to provide a high degree of client service and support across a wide spectrum of clients; · Provides workflow management for Client Service projects by prioritizing work and coordinating workflow; · Communicates regularly with clients to assess needs, develop project strategy and report milestones. · Serves as a point of contact for internal XLS relations and performance; · Follows and enforces department wide protocols and standards; · Reports to the Vice President of Client Services and provides leadership to a regional Client Service team. The individual in this position must demonstrate people management skills as well as project management skills. The job requires experience in all aspects of complex litigation and data management and an understanding of the litigation and discovery process. The Manager must be able to work independently and effectively with attorneys, clients, vendors, management and peers. The skill set must include application of technology know-how, problem solving, status reporting, budget creation, strategic plan input and personnel management. Leadership/Supervisory (70%) The primary portion of this position is supervising 10-12 subordinate employees. He/she carries out supervisory responsibilities in accordance with policies and applicable laws. The responsibilities include interviewing, hiring, and training employees; directing work, appraising performance, rewarding and disciplining performance, addressing complaints and resolving problems. The Manager position will: · Lead by example; establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level; · Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments; · Adhere to Company standards and protocols; seek opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas. Client Management (30%) The Manager position also provides expertise of project management as follows: · Oversee all project activities and workflow; prioritize work of Client Service team. · Interact with to become familiar with all activities of the team, determine case team special needs, desired outcome, required functionality and special needs. · Ensure comprehensive project plans, regulates status reports and post mortem reports; · Direct progress of projects, establishes project milestones, and monitor project status regularly; · Conduct educational sessions regarding industry updates; · Determine needs of the Clients by meeting with attorneys to determine review and production needs and make recommendations for the appropriate workflow and project schedule needed to most effectively and efficiently meet the team’s goals; · Follow Standard Operating Procedures and abide by protocols. · Minimum of five (5) or more years' experience in management position(s) with law firms, corporate legal departments and/or electronic discovery service providers. · Deep understanding of eDiscovery and the litigation support industry. · Bachelor’s degree required. Advanced degree a strong plus. Project Management Professional (PMP) designation a plus. · Proven leadership skills in building and managing a team of dedicated service professionals. · Ability to work well under pressure and meet tight deadlines. · Strong organizational and project management skills, the ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously. · Strong technical understanding and/or experience with e-discovery process, lifecycle and technical issues a must. · Advanced knowledge and experience with all MS Office applications, especially MS Excel. Extensive working experience with industry leading litigation support software or comparable applications. · Strong oral and written communication skills to effectively communicate with diverse audiences of varying degrees of expertise. · High degree of confidence and energy level coupled with strong leadership initiative. · Strong interpersonal skills and excellent customer service skills. · Strong understanding IT systems and technology. Job: Professional Services / Project Management2011-12-21 19:49:43United StatesXeroxNew York11018967NYNew York, NY25499358http://xerox.jobs/xml/25499358/job