[{"country_short": "USA", "city": "New York", "description": "Title: Client Manager\nLocation: United States-New York-New York\nXerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.\nXerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. \n\nXLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.\n\nThe Client Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.\n\nSuccessful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who has strong technical competencies; is client focused with the ability to build meaningful relationships with a sophisticated and high profile clientele. Must be self-motivated, flexible and adaptive with a keen ability to manage multiple priorities. \n\nResponsibilities:\n\nProject Management\n\u00b7     Analyze business processes and procedures, and gather and document project requirements.\n\u00b7     Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools.\n\u00b7     Coordinate and oversee client support activities and projects involving vendor, client and other related parties.\nAnalysis and Reporting\n\u00b7     Combine data from multiple sources into forms suitable for analysis and reporting.\n\u00b7     Analyze results to identify significant changes and to find opportunities to improve operations.\n\u00b7     Develop and implement streamlined solutions to improve reporting processes.\n\n\nRequirements:\n\u00b7     Bachelors degree required\n\u00b7     2-5 Years experience in a professional services role, preferably litigation support, technical legal services or eDiscovery\n\u00b7     Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences\n\u00b7     Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines\n\u00b7     Strong team-oriented player also capable of working independently and taking ownership of projects without prompting\n\u00b7     Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word)\n\nJob: Client Relationship Management / Service Delivery", "date_new": "2012-02-13 19:34:08", "url": "http://xerox.jobs/xml/26495815/job", "country": "United States", "company": "Xerox", "title": "Client Manager", "reqid": "12004829", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 26495815}, {"country_short": "USA", "city": "Redmond", "description": "Title: Client Account Manager - CDLS\nLocation: United States-Washington-Redmond\nThe Client Account Manager for\nTranslation and Localization takes ownership of the Microsoft Localization\ncontract in order to deliver planned revenue, profit and customer satisfaction\nvia 100% contract compliance.\n\nThe following are major roles the\nClient Account Manager must perform\n\nClient interface:\n* Ensure\n  customer expectations & requirements are established & fully\n  documented in SOWs\n* Direct\n  and manage overall external & internal performance reporting (MBRs /\n  QBRs) back to the client\n* Provide\n  central client interface & escalation route for issues/incidents\n* Own\n  & manage customer satisfaction process\n* Manage/support\n  process improvements within the customer\u2019s processes and Xerox\u2019s processes\n* Influence\n  Customers through communication of Xerox processes & technology\n  capabilities to ensure our added value is understood & customer\n  loyalty secured\n* Educate\n  customer on Xerox processes and procedures to ensure streamlined delivery\n  of services\n* Ensure\n  that Xerox is seen as a Trusted Advisor by the client in order to promote\n  and drive Same Account Revenue Growth opportunities.\n* In\n  partnership with the customer, develop future direction for process\n  improvement / innovation\nInternal Interface:\n* Present\n  a monthly contract summary to the Management Team including revenue,\n  volumes, issues, and recommended improvements\n* Provide\n  timely and accurate input to the revenue & production outlook\n  processes to enable effective planning & deployment of delivery and/or\n  pre-sales resources\n* Work\n  with production teams to understand cost drivers and to champion\n  productivity improvements and innovation to drive costs down\n* Ensure\n  overall SOW compliance, and close on SOW gaps with the delivery group\n* Provide\n  input to ongoing production strategies as the champion and voice of the\n  customer\n* Assist\n  in any aspects of delivery in order to maintain SOWs and to better\n  understand where process improvements can be made\n* Ensure\n  standardization and focus on consistency of services provided across MS\n  Lines of Business.\nImplementation:\n* Work\n  closely with Implementation Management and Production / Delivery leads to\n  ensure any new business is stood up correctly and any issues are resolved\n  prior to steady-state delivery\nSame Account Revenue Growth:\n* Provide\n  localization SME support to the Account Teams to drive SARG opportunities\n* Deliver\n  presentations to prospective MS customers\n* Work\n  with Account team reps to respond to RFPs\n\nSkills Required:\n* Minimum 3-5 years of experience in Translation and Localization industry\n* Experience with Microsoft a plus\n* Must be process oriented\n* Must be able to work closely with customers and delivery personnel\n* Must be able to grasp complex processes and be able to articulate them to prospective clients\n* Must have excellent communication skills\n* Must be able to facilitate continuous improvement cycles with delivery personnel\n* Must have excellent written skills\n* Must be proficient in the following tool sets:\n* Excel\n* Word\n* PowerPoint\n\nJob: Language & Localization", "date_new": "2012-01-03 23:16:29", "url": "http://xerox.jobs/xml/25673072/job", "country": "United States", "company": "Xerox", "title": "Client Account Manager - CDLS", "reqid": "11017466", "state": "Washington", "state_short": "WA", "location": "Redmond, WA", "uid": 25673072}, {"country_short": "USA", "city": "New York", "description": "Title: Manager of Client Services\nLocation: United States-New York-New York\n\n\nXerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results.\nXerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere.\n\nXLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.\n\nPosition Overview :\n\nThe position is a management role for a team of Client Service professionals. The purpose of this position is three-fold: (1) oversight and leadership for Client Managers; (2) high-level management of cases from inception to completion; and (2) technology consultation and client service to all assigned customers.\n\nGeneral Role:\n\nThe individual in this position:\n\n\u00b7 Is accountable for the progress, performance and quality for all work by Client Service staff;\n\u00b7 Provides a customer relations role to provide a high degree of client service and support across a wide spectrum of clients;\n\u00b7 Provides workflow management for Client Service projects by prioritizing work and coordinating workflow;\n\u00b7 Communicates regularly with clients to assess needs, develop project strategy and report milestones.\n\u00b7 Serves as a point of contact for internal XLS relations and performance;\n\u00b7 Follows and enforces department wide protocols and standards;\n\u00b7 Reports to the Vice President of Client Services and provides leadership to a regional Client Service team.\n\nThe individual in this position must demonstrate people management skills as well as project management skills. The job requires experience in all aspects of complex litigation and data management and an understanding of the litigation and discovery process. The Manager must be able to work independently and effectively with attorneys, clients, vendors, management and peers. The skill set must include application of technology know-how, problem solving, status reporting, budget creation, strategic plan input and personnel management.\n\nLeadership/Supervisory (70%)\n\nThe primary portion of this position is supervising 10-12 subordinate employees. He/she carries out supervisory responsibilities in accordance with policies and applicable laws. The responsibilities include interviewing, hiring, and training employees; directing work, appraising performance, rewarding and disciplining performance, addressing complaints and resolving problems. The Manager position will:\n\n\u00b7 Lead by example; establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level;\n\u00b7 Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments;\n\u00b7 Adhere to Company standards and protocols; seek opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas.\nClient Management (30%)\n\nThe Manager position also provides expertise of project management as follows:\n\n\u00b7 Oversee all project activities and workflow; prioritize work of Client Service team.\n\u00b7 Interact with to become familiar with all activities of the team, determine case team special needs, desired outcome, required functionality and special needs.\n\u00b7 Ensure comprehensive project plans, regulates status reports and post mortem reports;\n\u00b7 Direct progress of projects, establishes project milestones, and monitor project status regularly;\n\u00b7 Conduct educational sessions regarding industry updates;\n\u00b7 Determine needs of the Clients by meeting with attorneys to determine review and production needs and make recommendations for the appropriate workflow and project schedule needed to most effectively and efficiently meet the team\u2019s goals;\n\u00b7 Follow Standard Operating Procedures and abide by protocols.\n\n\u00b7 Minimum of five (5) or more years' experience in management position(s) with law firms, corporate legal departments and/or electronic discovery service providers.\n\u00b7 Deep understanding of eDiscovery and the litigation support industry.\n\u00b7 Bachelor\u2019s degree required. Advanced degree a strong plus. Project Management Professional (PMP) designation a plus.\n\u00b7 Proven leadership skills in building and managing a team of dedicated service professionals.\n\u00b7 Ability to work well under pressure and meet tight deadlines.\n\u00b7 Strong organizational and project management skills, the ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously.\n\u00b7 Strong technical understanding and/or experience with e-discovery process, lifecycle and technical issues a must.\n\u00b7 Advanced knowledge and experience with all MS Office applications, especially MS Excel. Extensive working experience with industry leading litigation support software or comparable applications.\n\u00b7 Strong oral and written communication skills to effectively communicate with diverse audiences of varying degrees of expertise.\n\u00b7 High degree of confidence and energy level coupled with strong leadership initiative.\n\u00b7 Strong interpersonal skills and excellent customer service skills.\n\u00b7 Strong understanding IT systems and technology.\n\n\nJob: Professional Services / Project Management", "date_new": "2011-12-21 19:49:43", "url": "http://xerox.jobs/xml/25499358/job", "country": "United States", "company": "Xerox", "title": "Manager of Client Services", "reqid": "11018967", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 25499358}]