Xerox Lawson Technical Analyst - Remote with Travel to Client Sites as Required in Cleveland, Ohio

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or .

Our healthcare group has provided domain consulting experience for more than 30 years. We are proud that many of the same committed, qualified and credentialed consultants have remained with us for this entire time, providing stable healthcare consulting business continuity from 1984 through today. Our current healthcare consulting group, Xerox Healthcare Provider Solutions (HPS) was formed in 2010 with the Xerox acquisition of Affiliated Computer Services (ACS).

This is a full time, fully benefited position (FTE- not contract or project based position) with Xerox Healthcare Provider Solutions.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Lawson Technical Consultant

Candidates for this position can live anywhere in the United States. Travel will be up to 75% to client sites.

Duties and Responsibilities :

  • In depth technical experience in the implementation/upgrading, configuration, troubleshooting and support of Infor Lawson products.

  • Logging and monitoring of customer questions, issues and problems through resolution/completion.

  • Works with colleagues and clients/users to investigate operational issues, seeking effective business solutions through improvements in system and non-automated components of new or changed processes/procedures, organization and equipment.

  • Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.

  • Creation and maintenance of customer service request documentation through resolution

  • Provision of customer updates and status reports with regards to open customer issues as appropriate

  • Ensure problem resolution via the maintenance of appropriate action plan and/or project plan

  • Ability to prioritize workload with minimal supervision.

  • Ability to make critical business decisions daily with minimal supervision.

  • Serve as primary escalation point for problem/issues along with other members of the Support team.

  • Preparation and presentation of troubleshooting documentation

  • Provision of multi-site support as assigned

  • Other duties as assigned

Preferred Experience/Skills:

  • Minimum of 3 years Lawson ERP software implementation and support experience.

  • A successful candidate will have a high level of technical proficiency and excellent interpersonal skills.

  • Excellent customer communication skills - the candidate must be organized and efficient and have excellent verbal and written communication skills.

  • BS or equivalent work related experience preferred..

  • Lawson Certification preferred but not required.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: IM Architecture

Organization: HPS Consulting

Title: Lawson Technical Analyst - Remote with Travel to Client Sites as Required

Location: Ohio-Columbus

Requisition ID: 16029700

Other Locations: United States-Georgia-Atlanta, United States-Ohio-Cleveland, United States-Illinois-Chicago, United States-Arizona-Phoenix, United States-Colorado-Denver, United States-New York-New York, United States-Maryland-Baltimore

Virtual/work from home? No