Xerox Technical Analyst in City of London, United Kingdom

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Learn more at www.xerox.com at http://www.xerox.com/ .

Technical Analyst – London

Working within the Xerox Managed Print Services (MPS) environment as part of a Technical Client Operations Team aligned to a large account.

Provide a 2 nd / 3 rd line support function for Xerox and the Client ensuring timely and effective resolution of software/hardware issues with output devices, software solutions and assisting in identifying infrastructure issues. On-going recommendations for improvement and configuration also forms part of the role in support of the Service and may include activity in support of pre-sales throughout the contract life.

The technical team act as enablers, in achieving a measurable service as per the individual account contract commitments as directed by Xerox Service Delivery. The position reports to the Technical Client Operations Manager with day-to-day activities managed by a Technical Account Lead.

Key Responsibilities

  • Provide technicalarchitectural support for design and technical delivery services forcontract life, from proof of concept to live deployment / service deliveryacceptance for all software or hardware solution components, includingcurrent and future innovations for service improvements

  • Provide a technicalwork stream escalation point for any customer or Xerox related servicelevel impacting incident or problem, by managing the escalation to asuccessful conclusion, under direction of the Technical Account Lead/TeamLeader.

  • Provide support tothe technical team leader to achieve the smooth implementation of new oramended services within the MPS contracts by providing technical supportin each of the end-to-end solution components and infrastructure items,understanding alternative packages and able to recommend the correct toolfor the proposal, i.e. Xerox versus third party comparison

  • Engage and assistother work streams, as required

  • Provide a support roleduring the testing and rollout of the technical solution within theguidelines of the contracted service

  • Assist in thedesign and implement the infrastructure, enablers and tools to produce theManagement Information and Billing reports

  • Produce supportingdocumentation required as part of the MPS contracts.

Candidate Requirements

  • Experiencedand proven 2nd / 3rd line support in a service driven industry or Pre/PostSales support at a similar competitor organisation

  • Knowledgeof Windows clients and Windows printing services

  • Experienceof troubleshooting application related issues in a complex networkenvironment with good TCP/IP knowledge

  • Experiencewith Hosted and Cloud environments and solutions.

  • Indepth IT infrastructure knowledge and experience.

  • Experienceof working in a test bed environment reported problem replication,investigation of vulnerabilities, hardware and software maintenance

  • Useof VMWare (Virtualised test environments)

  • Provideevidence of strong technical documentation skills

  • Abilityto create and follow technical configuration and build instructions

  • Goodtime management - proof of being able to manage their workloads and workremotely

  • Experienceof Installation and configuration of server technologies such as MSWindows Server 2008, 2012 etc

  • Understandingof print server installation and management

  • Experienceof MS Print driver installation and configuration

Some experience of the below is also desirable:

  • Experienceof working within a managed print service environment

  • ThinClient(Citrix) and direct IP Printing

  • Understandingof ITIL / Configuration Management

  • SoftSkills important - ability to demonstrate and articulate how a solutionoperates in front of a client.

  • SQLDBA experience

  • DeviceSecurity/Security Certificates

  • SCClearance

Xerox is an Equal OpportunityEmployer and considers applicants for all positions without regard torace, color, religion or belief, sex, age, national origin, citizenshipstatus, marital status, military/veteran status, genetic information, sexualorientation, gender identity, physical or mental disability or any othercharacteristic protected by applicable laws. People withdisabilities who need a reasonable accommodation to apply or compete foremployment with Xerox in the U.S. may request such accommodation(s) by sendingan e-mail to XeroxStaffingAdminCenter@xerox.com . Be sure to include yourname, the job you are interested in, and the accommodation you areseeking.

Title: Technical Analyst

Location: GBR-City of London

Requisition ID: 17003567

Virtual/work from home? No