Xerox Benefits Admin Sr. Spec in Chesapeake, Virginia
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com at http://www.xerox.com/ , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .
Currently, we are seeking excellent Benefits Admin Senior Specialist to join our team at 1434 Crossways Blvd. Chesapeake, VA 23320 . This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
This is a Full Time Position
Shifts will be scheduled during our normal business operating hours anytimebetween 8:00 am – 9:00 pm EST Monday – Friday (No Weekends). Applicantsmust have open availability to work any hours scheduled during operating hours!
Providing WhiteGlove support to beneficiaries following death, and owning issues throughresolution.
Receiving inboundcalls from beneficiaries of pension and savings benefits, and being the singlepoint of contact and advocate for beneficiaries.
Making outboundcalls/follow-ups to beneficiaries.
Reviewingbeneficiary forms and documents for accuracy.
Completing setups ofsurvivor pension payments.
Submitting requeststo establish survivor savings accounts.
Acting as a liaisonbetween pension and savings teams
Responding toparticipant specific inquiries from the client.
Must have at least 3 years of Professional Call Center experience
Must have at least a High School Diploma or GED, but 4-year collegedegree or equivalent work experience PREFERRED!
Must have excellent computer and communication skills.
Must be comfortable being able to multitask and solve customer problems.
Must be able to type at least 25 words per minute.
Prior Defined Benefits, Health & Welfare and/or other benefitsadministration experience preferred.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org .
Title: Benefits Admin Sr. Spec
Requisition ID: 16028261
Virtual/work from home? No