Xerox Proj Supp Sr. Assistant in Cherry Hill, New Jersey

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Principal Duties/Responsibilities:

This job will answer inbound phone calls regarding Qualified Domestic Relationship Orders (QDRO). The candidate will support 20 clients and assist participants, ex-spouses, and lawyers regarding DB and DC QDROs questions. The candidate will access various systems and web sites and read plan summaries and procedures to help aid the callers.

WORK SCHEDULE:

Hours of Operation for the department:

Four days 8:30 am to 5:30 pm

One day 11:30 am to 8:00 pm

Technical Skills Needed:

  • Microsoft Office

  • Telephone

MINIMUM QUALIFICATIONS :

  • 6 months Call Center experience

  • 2 year college degree

Preferred Qualifications and Success Factors:

The candidate will be able to read and comprehend legal documents relating to Benefit Administration. The candidate will be part of a 60 person team including 15 team members in India and 15 team members in various parts of the US. Having good team skills is important.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Project Management

Organization: TBO

Title: Proj Supp Sr. Assistant

Location: New Jersey-Cherry Hill

Requisition ID: 16031295

Virtual/work from home? No