Xerox Defined Benefits Service Delivery Manager (onsite) in Cherry Hill, New Jersey

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Responsibilities

  • Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).

  • Manages the client relationship ensuring customer satisfaction.

  • Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.

  • Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.

  • Typically utilizes management skills more than technical skills.

  • These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business.

Additional Job Responsibilities

  • Manage Case & Project Work for team

  • Responsible for case metrics

  • Collaborate with Client Servicing Managers

  • Motivate and manage staff

  • Improve quality and gain efficiencies

  • Understand complex plan documentation and procedures

Essential Skills/Knowledge

  • Minimum 10 years in Defined Benefits Outsourcing experience, required

  • Customer service & project management training/experience, required

  • Strong leadership/managerial experience, required

  • Internet, required/advanced

  • MS Excel – intermediate required /advanced, preferred

  • MS Word – intermediate required /advanced, preferred

  • MS Powerpoint – intermediate required /advanced, preferred

  • BA7, preferred

  • Clarify, preferred

  • SQL, preferred

  • FEPS, preferred

Education

Bachelors degree, required

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Operations

Organization: TBO

Title: Defined Benefits Service Delivery Manager (onsite)

Location: New Jersey-Cherry Hill

Requisition ID: 16027842

Virtual/work from home? No