Xerox Benefits Admin Sr. Associate in Cherry Hill, New Jersey

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

Title:Benefits Admin Sr. Associate

Summary: Using a computerized system, responds to customer inquiries in a call center environment.

Duties and Responsibilities:

  • Responds to telephone inquiries and complaints using standard scripts and procedures.

  • Gathers information, researches/resolves inquiries and logs customer calls.

  • Communicates appropriate options for resolution in a timely manner.

  • Informs customers about services available and assesses customer needs.

  • Provides functional guidance, training and assistance to lower level staff.

  • Provides assistance, training and troubleshooting support to lower level staff.

  • Schedules work to ensure accurate phone coverage.

  • Monitors priority of calls and shifts escalated calls to assure resolution to problems.

  • Prepares standard reports to track workload, response time and quality of input.

  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

Knowledge, Skills and Abilities:

  • Strong Customer Service experience required

  • Leadership experience preferred

  • Strong written and verbal communication

  • Supervisory experience preferred

Education:

  • High School Diploma/GED required

  • College Degree preferred

Other Minimum Requirements:

  • Must be able to pass a Criminal Background Check

  • Must be able to pass a Drug Screening

  • Must be able to type 25 words per minute

  • Must be able to pass pre-employment Assessments

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Benefits

Organization: TBO

Title: Benefits Admin Sr. Associate

Location: New Jersey-Cherry Hill

Requisition ID: 16014366

Virtual/work from home? No