Xerox Health Care Services Supe in Central Visayas, Philippines

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Primary Duties and Responsibilities

May perform one or more of the following:Oversees the daily activities of the utilization review department

Oversees the condition management program, which includes educating members on self-management of a chronic condition in order to facilitate the best health possible

Monitors phone reports for abandonment, volume and voice mail activity to determine required staffing adjustments as needed.

Uses established medical criteria to certify services, based on information obtained from the attending physician and/or other providers.

Refers cases to Medical Director if they do not meet established medical criteria.

Manages and follows cases to completion/patient discharge.

Regularly interacts with claims administration personnel to exchange certification information

Identifies potential cost savings within a health plan's coverage.

Acts upon cost savings in instances when services are not sacrificed by doing so.

Acts as primary contact with designated employers, patients, and providers for ongoing care management program operations.

Participates in quality improvement strategies by assessing individual and employer satisfaction of programs.

Obtains/maintains knowledge of Federal, State, and Local funding and community resources available to patients and their families.

Collaborates with departments to promote coordination and communication within the Department regarding integration of administrative activities, quality improvement, and clinical operations.

Conducts research and assists Health Care Services staff in developing new Company policies and programs.

Assists in evaluating and refining current existing policies and programs.

QUALIFICATIONS (Supervisor) Scope

Receives predetermined work assignments that are subject to a moderate level of control and review.

Directs subordinates to complete assignments using established guidelines, procedures and policies.Job Complexity

Works on issues of limited scope.

Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.

Monitors daily operations of a unit or sub-unit.

Requires full knowledge of own area of functional responsibility.Interaction

Interacts daily with subordinates and/or functional peer groups.

Interaction normally involves exchange or presentation of factual information.Supervision

Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

Generally supervises semi-skilled employees (e.g., assemblers, operators, clerical).

*The information above has been designed to indicate the general nature and level of work performed by employees in these jobs.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to these jobs.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Healthcare

Organization: Workmans Comp Site

Title: Health Care Services Supe

Location: Philippines-Central Visayas-Cebu City

Requisition ID: 16029779

Virtual/work from home? No