Xerox Cash Applications Agent (with English and Dutch) in Cataluna, Spain

We have an exciting opportunity for a Dutch speaker to join our International Financial Service Business Process Outsourcing Competency Centre in Barcelona as a Cash Applications Agent.

The successful candidate will be responsible for the management and maintenance of all cash transactions from customers and correct allocation of all customer payments. This will include allocating cash to customers’ accounts and matching cash and/or credits as per remittance provided by collection teams or customers.

Main Responsibilities

  • Ensure that balances for other Xerox Units are correctly identified and transferred

  • Ensure that adequate back up us maintained to substantiate all posting

  • Ensure that cash suspense account is within controls terms

  • Ensure all ICMP controls are respected and 100% compliant

  • Responsible for refunds, write off processes

  • Ensure timely posting and allocation of all cash receipts from all Countries in Europe

  • Effectively liaise with the banks and raise queries with them so that all payments received are correctly identified and all transactions are correctly accounted for

  • Daily up-date the bank recs for each bank account, to keep track of all postings and bank transactions

  • Allocation of cash to customer accounts and ensure that an adequate back up is maintained to substantiate all postings.

  • Ensure that all cash received for the Core and DSE Xerox entities is timely identified and transferred

  • Liaise with the accountants in the Finance team and assist them in the reconciliation process

  • Ensure each item in the suspense accounts is accurately investigated and timely resolved, in cooperation with the Finance team

  • Provide weekly and monthly reporting on aging debt and cash collected to the Credit Manager

  • Assist the credit controllers in the resolution of queries on allocations of payments

  • To interface with auditors on relevant matters

  • Support & coach new members of the team

  • To participate as a project team member in the ongoing development of the Department’s processes

  • Achievement of monthly/quarterly targets and SLA

  • Minimum 3 years’ relevant and demonstrable experience of a customer administration operation within a Multinational environment, multi-currency AR environment (credit control/cash application), or in accounting

  • Outstanding organisational skills with accuracy & attention to detail.

  • Exceptional professionalism and pride in ensuring excellent customer care.

  • University Level education (desirable), preferably some accounting qualification

  • Proven track record in meeting targets and SLA’s.

  • Fluency in Dutch & English, both written and verbal.

  • Self-motivated and willing to learn new skills

  • Team Player

  • Ability to work on own initiative

  • Adaptable to a changing environment & flexible with regard to working patterns

  • Good communication and negotiation skills

  • Excellent numerical skills and a keen interest in finance

  • Computer literate

Job: Customer Support & Administration

Organization: Technology Business

Title: Cash Applications Agent (with English and Dutch)

Location: ES-Cataluna-Barcelona

Requisition ID: 16030179

Virtual/work from home? No