Xerox Cash Applications Agent (with English and Dutch) in Cataluna, Spain
We have an exciting opportunity for a Dutch speaker to join our International Financial Service Business Process Outsourcing Competency Centre in Barcelona as a Cash Applications Agent.
The successful candidate will be responsible for the management and maintenance of all cash transactions from customers and correct allocation of all customer payments. This will include allocating cash to customers’ accounts and matching cash and/or credits as per remittance provided by collection teams or customers.
Ensure that balances for other Xerox Units are correctly identified and transferred
Ensure that adequate back up us maintained to substantiate all posting
Ensure that cash suspense account is within controls terms
Ensure all ICMP controls are respected and 100% compliant
Responsible for refunds, write off processes
Ensure timely posting and allocation of all cash receipts from all Countries in Europe
Effectively liaise with the banks and raise queries with them so that all payments received are correctly identified and all transactions are correctly accounted for
Daily up-date the bank recs for each bank account, to keep track of all postings and bank transactions
Allocation of cash to customer accounts and ensure that an adequate back up is maintained to substantiate all postings.
Ensure that all cash received for the Core and DSE Xerox entities is timely identified and transferred
Liaise with the accountants in the Finance team and assist them in the reconciliation process
Ensure each item in the suspense accounts is accurately investigated and timely resolved, in cooperation with the Finance team
Provide weekly and monthly reporting on aging debt and cash collected to the Credit Manager
Assist the credit controllers in the resolution of queries on allocations of payments
To interface with auditors on relevant matters
Support & coach new members of the team
To participate as a project team member in the ongoing development of the Department’s processes
Achievement of monthly/quarterly targets and SLA
Minimum 3 years’ relevant and demonstrable experience of a customer administration operation within a Multinational environment, multi-currency AR environment (credit control/cash application), or in accounting
Outstanding organisational skills with accuracy & attention to detail.
Exceptional professionalism and pride in ensuring excellent customer care.
University Level education (desirable), preferably some accounting qualification
Proven track record in meeting targets and SLA’s.
Fluency in Dutch & English, both written and verbal.
Self-motivated and willing to learn new skills
Ability to work on own initiative
Adaptable to a changing environment & flexible with regard to working patterns
Good communication and negotiation skills
Excellent numerical skills and a keen interest in finance
Job: Customer Support & Administration
Organization: Technology Business
Title: Cash Applications Agent (with English and Dutch)
Requisition ID: 16030179
Virtual/work from home? No