Xerox Billing Specialist (with English and Dutch) in Cataluna, Spain
We are looking for a Dutch Speaking Billing Specialist to join our friendly and diverse team in Xerox Barcelona. The successful candidate will be working within our International Financial Service Business Process Outsourcing competency center for one of our clients. The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.
Key components of success will include: Achievement of monthly/quarterly targets and SLA, regular communication to Team Leader, robust escalation process, resilient under pressure and ability to quickly adapt to unforeseen work demands, committed approach to team work.
Ensure an effective and reliable Billing process by following-up current Billing procedures on a daily basis to deliver Billing documents on time;
Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
Manual meter reading entry on behalf of customers/Partners
Identifying system issues and logging Solution Manager tickets to resolve
Ensure business targets on billing completeness, quality and timeliness are achieved.
Driving connectivity to ensure billing quality
Where problems cannot be personally resolved use judgment to forward issue’s as appropriate and manage their timely resolution.
Following-up Billing KPI results and supporting any corrective actions;
Escalate, to the next level, any unresolved billing issue’s in a timely manner.
To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To ensure strict adherence to IC & Sarbox requirements
University Level education (desirable)
Min of 3 years’ experience of Pan-European OTC Environment
SAP experience. SAP/BW would be a plus.
Order to Cash flow and VAT understanding experience.
Fluent in English and Dutch, both written and verbal.
Demonstrate a customer focused orientation
Results / Target driven
Self-motivated and willing to learn new skills
Adaptable to a changing environment & flexible with regard to working patterns
Excellent communication and negotiation skills
Job: Customer Support & Administration
Organization: Technology Business
Title: Billing Specialist (with English and Dutch)
Requisition ID: 16031618
Virtual/work from home? No