Xerox Registered Nurse - Medical Information Specialists in Boca Raton, Florida
Are you a Registered Nurse looking for a new opportunity? Office setting
Registered Nurse - Medical Information Specialists needed!
TMS Health, A Xerox Company , is one of the largest healthcare dedicated providers of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .
Registered Nurse - Medical Information Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Registered Nurse, Medical Information Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).
The Registered Nurse - Medical Information Specialist, utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.
Additionally, the Registered Nurse - Medical Information Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.
Manage all customer inquiries to successful resolution
Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
Evaluate and escalate calls as appropriate
Respond to non-phone customer inquiries (e.g., e-mail, fax)
Comply with all industry regulations including adverse event and product quality processes
Manage all assigned project work in a timely manner
Maintain up-to-date knowledge of product, medical, disease and industry information
Obtain pertinent customer information and record customer interactions in appropriate systems
Communicate customer calls, issues, trends, programs and solutions
Interact with team members to manage a broad number of product, medical and business issues and share best practices
Licensed Registered Nurse, with valid, active state ( any ) RN license required
Previous experience in a call center environment desirable
Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred
Demonstrated competency using information technology, PCs and databases
Excellent verbal, telephone communication and written skills required
Ability to multitask
Good problem solving and decision-making
Good time management skills
Good interpersonal skills
Good organizational skills
Team player attitude
Education: Associates or Bachelor’s degree in Nursing preferred
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation,be sure to apply online today!
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org .
Job: Customer Support & Administration
Title: Registered Nurse - Medical Information Specialists
Location: Florida-Boca Raton
Requisition ID: 16031890
Virtual/work from home? No