Xerox Deputy Program Manager in Austin, Texas
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
General Job Function:
The Deputy Client Relations/Program Manager will be on-site and responsible for the program operations of a government client, including profit and loss responsibility, contract deliverables/program goals, customer care support and employee management. The Client Relations/ Program Manager will partner directly with our client(s) to provide product/service solutions, problem resolution and develop new business. Ability to apply innovative solutions to program or industry initiatives. Involved in developing, modifying and executing company policies that affect immediate operations as well as company-wide. They have overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. Provides problem resolution and coordination of activities between client and company personnel.
Essential Duties For This Position:
Is the principal client contact
Directs and manages the daily operations of one or more business units in support of the program
Responsible for meeting all of the service level agreements stated in contract
Directs and controls the activities of a broad functional area through several department managers within the program
Develops budget estimates and manages program/contract to meet revenue and cost projections
Determines resource allocation levels to meet program/contract commitments
Analyzes workflow and assignments to ensure efficient and cost effective operations
Develops/implements process and service improvements as needed
Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
Partners with senior staff in developing and marketing new client programs/services as required
All other duties as assigned
Bachelor’s Degree (or equivalent experience)
Minimum of five years management experience of a high volume, multi-faceted operations
Program Management with P&L experience is a must
Tolling/Transportation experience is preferred
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: Project Management
Organization: Public Sector Operations
Title: Deputy Program Manager
Requisition ID: 16029626
Virtual/work from home? No