Xerox Client Associate, Site Coordinator - Level A04 in Austin, Texas

Position Required on 2nd Shift, Mon to Fri, 40hr, weekends as required

Operations support:

• Responsible for the overall delivery of contracted services at client site

•Implements and supports Value Assurance Process at client site

• Ensures proper staffing levels to guarantee delivery of SOWs/SOPs

• Facilitates vended work

•Coordinates training of new employees, as required

• Coordinates administrative tasks performed by Client Associates

•Attend operations staff and/or/client meetings and act as an operations focal point for the account

• Implement and maintain an Asset Redeployment Depot (re-use, re-deploy, and disposition activities for office assets).

Provides audit and compliance review as required per contract

Communications:

•Ensures day to day interface with account key contacts

• Works closely with immediate manager sharing information and following-up with account activity

• Coordinates and leads internal and external site team meetings

• Participates in internal and external account reviews

Billing and expense management:

• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)

• Supply/Inventory management

• Coordinates and fair shares overtime requirements

• Tracks overtime to ensure proper billing

• Use of Computer: Email, MS Word, Excel, PowerPoint

• Provide general guidance and daily activity direction to approximately 5-10 Client Associates

• Problem resolution and escalation

• Excellent verbal and written communications

• Use of organizational and time management skills to facilitate client deliverables

•Ability to manage multiple tasks

• Able to lift and move up to 50 pounds

•5 years relevant experience

• Experience with extensive array of network color printer and Digital Front End (DFE’s)

• Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamut’s, and ICC color profiling

Job: Client Relationship Management / Service Delivery

Organization: Delivery Operations

Title: Client Associate, Site Coordinator - Level A04

Location: TX-Austin

Requisition ID: 17000015

Virtual/work from home? No