Xerox Client Associate, Site Coordinator - Level A04 in Austin, Texas

Position Required on 3rd Shift, Sun-Thu, 40hr, weekends as required

Operations support: • Responsible for the overall delivery of contracted services at client site •Implements and supports Value Assurance Process at client site • Ensures proper staffing levels to guarantee delivery of SOWs/SOPs • Facilitates vended work •Coordinates training of new employees, as required • Coordinates administrative tasks performed by Client Associates •Attend operations staff and/or/client meetings and act as an operations focal point for the account • Implement and maintain an Asset Redeployment Depot (re-use, re-deploy, and disposition activities for office assets).

Provides audit and compliance review as required per contract

Communications: •Ensures day to day interface with account key contacts • Works closely with immediate manager sharing information and following-up with account activity • Coordinates and leads internal and external site team meetings • Participates in internal and external account reviews Billing and expense management: • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon) • Supply/Inventory management • Coordinates and fair shares overtime requirements • Tracks overtime to ensure proper billing

• Use of Computer: Email, MS Word, Excel, PowerPoint • Provide general guidance and daily activity direction to approximately 5-10 Client Associates • Problem resolution and escalation • Excellent verbal and written communications • Use of organizational and time management skills to facilitate client deliverables •Ability to manage multiple tasks • Able to lift and move up to 50 pounds •5 years relevant experience • Experience with extensive array of network color printer and Digital Front End (DFE’s) • Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamut’s, and ICC color profiling

Job: Client Relationship Management / Service Delivery

Organization: Large Enterprise Operations US

Title: Client Associate, Site Coordinator - Level A04

Location: TX-Austin

Requisition ID: 16027642

Virtual/work from home? Yes