Xerox Remote Customer Care Specialist in Arlington, Virginia
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following: Using a computerized system, responds to customer inquiries in a call center environment. Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. All other duties as assigned.
Required Be at least 18 years of age. Must pass a criminal background check. Be available and flexible for a shift during the hours of operation. Strong organizational and verbal communication skills Has developed a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Basic computer skills and knowledgeable in Microsoft Office Suite (Excel, PowerPoint etc. Preferred Previous call center experience in an in-bound and out-bound environment. 1-2 years’ customer service experience. 1-2 years telecommuting experience
/Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail firstname.lastname@example.org//./
Job: Customer Care
Organization: Ed Customer Care
Title: Remote Customer Care Specialist
Requisition ID: 16023409
Virtual/work from home? Yes