Xerox Operations Delivery Manager in Arkansas City, Kansas

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices .

Job Summary:

The Operations Delivery Manager will oversee and manage the day to day operations of a business unit(s) across multiple facilities with overall responsibility for the account(s) (i.e. service delivery, sales, operations, IT, HR, facilities, client account receivable). They will also manage the client relationship ensuring customer satisfaction; along with managing teams to ensure operations are working to agreed SLA’s, SOW, MSA and act as Clients POC for billing discrepancies. The candidate will require strong technical, communication and management skills and extensive experience in managing the operations of a business.

Experience:

  • P&L responsibility (overall control of invoicing, planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit)

  • The role requires an insatiable desire to drive service improvements for our client and to ensure the highest standards of service management are upheld across service.

  • Accountable for timely service renewals including proactively tracking SOW expirations

  • Monitor and review Service performance, reporting back to key stakeholders internal.

  • Manages customer changes requests and other new requirements. Participate in RFP’s and create SOW’s for prospects and assigned clients, coordinating any backend resources as necessary.

Education:

  • 4yr college degree (preferred) but not required.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Operations

Organization: Finance and Accounting

Title: Operations Delivery Manager

Location: Kansas-Arkansas City

Requisition ID: 16031095

Virtual/work from home? No