Xerox Client Associate, Production - Level A02 in Andover, Massachusetts

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at at .

Production Duties

• Retrieve, re-purpose, and reprint archived documents

• Retrieve, re-purpose, and print documents via email submission

• Retrieve documents via FTP, set up and print to customer specifications

• Operate production equipment with Fiery front end controllers

• Operation equipment using imaging software and organize work flow of imaging projects

• Operate production cutting equipment

• Operate production folding equipment

• Operate production saddle stitching equipment

• Use functions such as multi-up, booklets making

• Perform basic maintenance on multi-function printers (MFDs)

• Maintain color matching to account standards/requirements

• Perform color calibration using densitometers and perform CMYK color adjustments.

• Create and use custom spot colors as needed by print jobs

• Basic Pre-flight

• Load print drivers for end users

• Provide back up in shipping and receiving and perform the functions of the shipping and receiving department when needed

• Provide back up in the mailroom and perform the functions of the mailroom when needed

• Perform shuttle driving duties which include driving a 15 passenger van to multiple locations, shuttle passengers when needed, load and unload packages into and out of the van

• Use a hand truck and other material handling tools safely

• Able to lift and move up to 50 pounds

• A valid driver's license

• A good driving record

• Keyboard entry of information

• Able to read, write and follow Basic English instructions

• Listen, understand & communicate effectively

• Able to work with minimal supervision

• Able to take supervision from peers, supervisor and manager

• Recognize and resolve printer quality problems using equipment operator documentation.

• Ability to handle multiple tasks, organize, and work to scheduled delivery of output

• Customer Communication Skills

• PC/Internet Skills

• Familiarity with Microsoft Office Word, Excel and PowerPoint files

• Familiarity with Adobe Acrobat PDF files

• Customer service skills

• General digital printing experience

• 1-2 years of relevant experience

• Experience with basic color production workflows with emphasis on digital workflows

• Knowledgeable about the function, features and capabilities of digital front ends

• Understand effect of paper characteristics on ability to print

• Knowledge of ordinary dry ink imperfections and defects

• Basic knowledge and experience with imposition within page layout applications

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Client Associate, Production - Level A02

Location: Massachusetts-Andover

Requisition ID: 17004402

Virtual/work from home? No