Xerox Server and Application Support Technician (Onsite) in Albuquerque, New Mexico

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com at http://www.xerox.com/ , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .

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Server and Application Support Technician (Onsite)

Xerox is looking for someone who is an experienced Server and Application Support Technician to join a newly created IT support team. The new support team is tasked with identifying and filling technical support gaps between IT contractors and Xerox technical staff, supporting complex multi-server environments, supporting multiple database platforms and assisting with asset management. Xerox is looking for an energetic addition to our team who is ready to take on a high level of ownership and responsibility. The ideal candidate is forward thinking, well organized, self-motivated and a problem solver.

Responsibilities Include:

  • Collaborates with system owners, developing expertise in their systems as needed to assist these owners in enforcing best practices for system design, change management, security, account management, information governance, disaster recovery, user experience management, etc.

  • Responsible for translating IT best practices to other system owners, while assisting with technical implementations.

  • Defines, promotes, and enforces best practices for using assigned systems.

  • Identifies and considers all risks, and balances those with performing the task efficiently.

  • Demonstrates awareness of database table structures and content of tables within assigned systems as needed to support troubleshooting, customization, or integration data flows.

  • Acts independently to meet goals and objectives identified by senior management, including assisting in the creation of project plans and manage time effectively.

  • High-level involvement in providing optimal performance and responsive support. Works to ensure optimal performance and reliability of systems while also providing mentoring and knowledge transfer to other Engineers and Technical Support Specialists.

  • Acknowledges key role in responding to alerts and assisting Technical Support in analysis and resolution of issues.

  • Understands Information Security Standards and how to apply those standards.

  • Other duties as assigned.

Qualifications:

  • Expert-level proficiency with key technologies and demonstrated willingness and ability to develop expertise in new technologies as needed.

  • Experience installing, configuring, monitoring and managing enterprise software and COTS (commercial off-the-self) products in a Windows Server Environment.

  • Experience with Microsoft IIS server management (or other web server) as needed to support assigned applications.

  • Proficient understanding of networking. TCP/IP, NAT, PAT, MAC filtering, network masks, VLANS, and troubleshooting application issues in a Wide Area Network.

  • Ability to interact and coordinate with vendors, suppliers, distributors and contract consultants.

  • Familiar with Windows Server Deployments in virtual and cloud environments.

  • Experience with automation using scripting languages (PowerShell, batch, etc.) and ETL methods (SSIS, etc.).

  • Understands and articulates relational database concepts. Maintains basic proficiency in constructing and executing SQL queries as needed to support assigned systems.

  • Basic understanding of Source Control and Application Management Lifecycle solutions.

  • Knowledge of Information Security Standards.

  • Ability to learn rapidly. Meticulous and cautious. Able to identify and consider all risks, and balance those with performing the task efficiently.

  • Effective communication skills, both written and oral.

  • Strong interpersonal skills are required to effectively communicate with peers, users, and clients.

  • Must have customer service attitude and ability to work well with other groups.

  • Must be currently eligible to work in the US for any employer without sponsorship.

  • Must consent to and successfully clear all required pre-employment screenings (background and substance abuse).

Preferred Skills:

  • Experience with UNIX/Linux operating systems.

  • Experience with administrating Business Intelligence software.

  • Basic understanding of .Net and Java runtime environments.

  • Experience with Microsoft Active Directory / Group Policy.

  • Experience with SSL, TLS, and PSK encryption technologies.

  • Experience with Microsoft WSUS.

Additional Information:

  • Travel up to 25%

  • Onsite position in Albuquerque, NM (no relocation assistance provided)

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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Job: Service Delivery Client Network Services

Organization: GHC PDSI

Title: Server and Application Support Technician (Onsite)

Location: New Mexico-Albuquerque

Requisition ID: 16028653

Virtual/work from home? No