Xerox Jobshttp://xerox.jobs2012-05-23 22:28:09.382625USANew YorkTitle: Account Services Engineer (ASE) Location: United States-New York-New York Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-04-09 18:56:38United StatesXeroxNew York12009494NYNew York, NY27753672http://xerox.jobs/xml/27753672/jobUSAOklahoma CityTitle: Account Services Engineer (ASE) Location: United States-Oklahoma-Oklahoma City Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:43United StatesXeroxOklahoma12004822OKOklahoma City, OK26539479http://xerox.jobs/xml/26539479/jobUSAHoustonTitle: Account Services Engineer (ASE) Location: United States-TX-Houston Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:42United StatesXeroxTexas12004816TXHouston, TX26539478http://xerox.jobs/xml/26539478/jobUSADallasTitle: Account Services Engineer (ASE) Location: United States-TX-Dallas Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:29United StatesXeroxTexas12004820TXDallas, TX26539467http://xerox.jobs/xml/26539467/jobUSASan RamonTitle: Account Services Engineer (ASE) Location: United States-California-San Ramon Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-10 23:10:38United StatesXeroxCalifornia12004159CASan Ramon, CA26467363http://xerox.jobs/xml/26467363/jobUSAGreenvilleTitle: Account Service Engineer Location: United States-South Carolina-Greenville The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements * Actual work location for this position will be in Seneca SC. 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:06:09United StatesXeroxSouth Carolina12000510SCGreenville, SC25713450http://xerox.jobs/xml/25713450/jobUSACharlotteTitle: Account Service Engineer Location: United States-North Carolina-Charlotte The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:05:58United StatesXeroxNorth Carolina12000508NCCharlotte, NC25713434http://xerox.jobs/xml/25713434/job