[{"country_short": "USA", "city": "New York", "description": "Title: Account Services Engineer (ASE)\nLocation: United States-New York-New York\n\nPurpose:\n\u2022 The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.\n\u2022 The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements.\n\nScope:\n\u2022 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\u2022 Provide support related to the operation and maintenance of the assigned client\u2019s equipment, including (as required) equipment consumables management. \n\nPrimary Responsibilities:\n\u2022 Perform routine services to ensure equipment availability to client site users.\n\u2022 Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment\n\u2022 Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.\n\u2022 Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.\n\u2022 Proactively manage consumables and supplies replacement as required.\n\u2022 Provide customer training on assigned products to improve end user knowledge of equipment functionality\n\u2022  Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.\n\u2022 Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.\n\u2022 Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.\n\u2022 Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. \n\n\nCandidate Education:\nMinimum    High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred   Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum\n\nCandidate Background: Skills, Knowledge & Ability:\n\nAt a minimum the preferred candidate will have demonstrated the following:\n\nSuccessful completion of EL CSE test battery including Ishihara Color Vision test\nSuccessful prior experience delivering services to a on-site client environment demonstrating superior customer service skills\nPreferred previous field technician or electrical/mechanical repair experience\nEffective interpersonal skill & behaviors with the ability to interact with a diverse client population\nDemonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment\nEffective organizational skills\nPC skills in MS Office applications, Internet navigation\nBasic understanding of network printing, job creation, and submission\nAbility to manage multiple tasks\nAbility to lift and move up to 50 pounds\nPossesses reliable, dependable transportation\n\n\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-04-09 18:56:38", "url": "http://xerox.jobs/xml/27753672/job", "country": "United States", "company": "Xerox", "title": "Account Services Engineer (ASE)", "reqid": "12009494", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 27753672}, {"country_short": "USA", "city": "Oklahoma City", "description": "Title: Account Services Engineer (ASE)\nLocation: United States-Oklahoma-Oklahoma City\n\nPurpose:\n\u2022 The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.\n\u2022 The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements.\n\nScope:\n\u2022 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\u2022 Provide support related to the operation and maintenance of the assigned client\u2019s equipment, including (as required) equipment consumables management. \n\nPrimary Responsibilities:\n\u2022 Perform routine services to ensure equipment availability to client site users.\n\u2022 Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment\n\u2022 Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.\n\u2022 Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.\n\u2022 Proactively manage consumables and supplies replacement as required.\n\u2022 Provide customer training on assigned products to improve end user knowledge of equipment functionality\n\u2022  Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.\n\u2022 Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.\n\u2022 Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.\n\u2022 Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. \n\n\nCandidate Education:\nMinimum    High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred   Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum\n\nCandidate Background: Skills, Knowledge & Ability:\n\nAt a minimum the preferred candidate will have demonstrated the following:\n\nSuccessful completion of EL CSE test battery including Ishihara Color Vision test\nSuccessful prior experience delivering services to a on-site client environment demonstrating superior customer service skills\nPreferred previous field technician or electrical/mechanical repair experience\nEffective interpersonal skill & behaviors with the ability to interact with a diverse client population\nDemonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment\nEffective organizational skills\nPC skills in MS Office applications, Internet navigation\nBasic understanding of network printing, job creation, and submission\nAbility to manage multiple tasks\nAbility to lift and move up to 50 pounds\nPossesses reliable, dependable transportation\n\n\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-02-15 19:06:43", "url": "http://xerox.jobs/xml/26539479/job", "country": "United States", "company": "Xerox", "title": "Account Services Engineer (ASE)", "reqid": "12004822", "state": "Oklahoma", "state_short": "OK", "location": "Oklahoma City, OK", "uid": 26539479}, {"country_short": "USA", "city": "Houston", "description": "Title: Account Services Engineer (ASE)\nLocation: United States-TX-Houston\n\nPurpose:\n\u2022 The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.\n\u2022 The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements.\n\nScope:\n\u2022 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\u2022 Provide support related to the operation and maintenance of the assigned client\u2019s equipment, including (as required) equipment consumables management. \n\nPrimary Responsibilities:\n\u2022 Perform routine services to ensure equipment availability to client site users.\n\u2022 Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment\n\u2022 Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.\n\u2022 Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.\n\u2022 Proactively manage consumables and supplies replacement as required.\n\u2022 Provide customer training on assigned products to improve end user knowledge of equipment functionality\n\u2022  Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.\n\u2022 Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.\n\u2022 Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.\n\u2022 Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. \n\n\nCandidate Education:\nMinimum    High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred   Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum\n\nCandidate Background: Skills, Knowledge & Ability:\n\nAt a minimum the preferred candidate will have demonstrated the following:\n\nSuccessful completion of EL CSE test battery including Ishihara Color Vision test\nSuccessful prior experience delivering services to a on-site client environment demonstrating superior customer service skills\nPreferred previous field technician or electrical/mechanical repair experience\nEffective interpersonal skill & behaviors with the ability to interact with a diverse client population\nDemonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment\nEffective organizational skills\nPC skills in MS Office applications, Internet navigation\nBasic understanding of network printing, job creation, and submission\nAbility to manage multiple tasks\nAbility to lift and move up to 50 pounds\nPossesses reliable, dependable transportation\n\n\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-02-15 19:06:42", "url": "http://xerox.jobs/xml/26539478/job", "country": "United States", "company": "Xerox", "title": "Account Services Engineer (ASE)", "reqid": "12004816", "state": "Texas", "state_short": "TX", "location": "Houston, TX", "uid": 26539478}, {"country_short": "USA", "city": "Dallas", "description": "Title: Account Services Engineer (ASE)\nLocation: United States-TX-Dallas\n\nPurpose:\n\u2022 The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.\n\u2022 The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements.\n\nScope:\n\u2022 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\u2022 Provide support related to the operation and maintenance of the assigned client\u2019s equipment, including (as required) equipment consumables management. \n\nPrimary Responsibilities:\n\u2022 Perform routine services to ensure equipment availability to client site users.\n\u2022 Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment\n\u2022 Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.\n\u2022 Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.\n\u2022 Proactively manage consumables and supplies replacement as required.\n\u2022 Provide customer training on assigned products to improve end user knowledge of equipment functionality\n\u2022  Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.\n\u2022 Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.\n\u2022 Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.\n\u2022 Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. \n\n\nCandidate Education:\nMinimum    High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred   Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum\n\nCandidate Background: Skills, Knowledge & Ability:\n\nAt a minimum the preferred candidate will have demonstrated the following:\n\nSuccessful completion of EL CSE test battery including Ishihara Color Vision test\nSuccessful prior experience delivering services to a on-site client environment demonstrating superior customer service skills\nPreferred previous field technician or electrical/mechanical repair experience\nEffective interpersonal skill & behaviors with the ability to interact with a diverse client population\nDemonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment\nEffective organizational skills\nPC skills in MS Office applications, Internet navigation\nBasic understanding of network printing, job creation, and submission\nAbility to manage multiple tasks\nAbility to lift and move up to 50 pounds\nPossesses reliable, dependable transportation\n\n\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-02-15 19:06:29", "url": "http://xerox.jobs/xml/26539467/job", "country": "United States", "company": "Xerox", "title": "Account Services Engineer (ASE)", "reqid": "12004820", "state": "Texas", "state_short": "TX", "location": "Dallas, TX", "uid": 26539467}, {"country_short": "USA", "city": "San Ramon", "description": "Title: Account Services Engineer (ASE)\nLocation: United States-California-San Ramon\n\nPurpose:\n\u2022 The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.\n\u2022 The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements.\n\nScope:\n\u2022 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.\n\u2022 Provide support related to the operation and maintenance of the assigned client\u2019s equipment, including (as required) equipment consumables management. \n\nPrimary Responsibilities:\n\u2022 Perform routine services to ensure equipment availability to client site users.\n\u2022 Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment\n\u2022 Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.\n\u2022 Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.\n\u2022 Proactively manage consumables and supplies replacement as required.\n\u2022 Provide customer training on assigned products to improve end user knowledge of equipment functionality\n\u2022  Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.\n\u2022 Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.\n\u2022 Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.\n\u2022 Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. \n\n\nCandidate Education:\nMinimum    High School Diploma / (GED) / Secondary School GCSE or equivalent\nPreferred   Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum\n\nCandidate Background: Skills, Knowledge & Ability:\n\nAt a minimum the preferred candidate will have demonstrated the following:\n\nSuccessful completion of EL CSE test battery including Ishihara Color Vision test\nSuccessful prior experience delivering services to a on-site client environment demonstrating superior customer service skills\nPreferred previous field technician or electrical/mechanical repair experience\nEffective interpersonal skill & behaviors with the ability to interact with a diverse client population\nDemonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment\nEffective organizational skills\nPC skills in MS Office applications, Internet navigation\nBasic understanding of network printing, job creation, and submission\nAbility to manage multiple tasks\nAbility to lift and move up to 50 pounds\nPossesses reliable, dependable transportation\n\n\n\n\nJob: Technical Customer Services & Support", "date_new": "2012-02-10 23:10:38", "url": "http://xerox.jobs/xml/26467363/job", "country": "United States", "company": "Xerox", "title": "Account Services Engineer (ASE)", "reqid": "12004159", "state": "California", "state_short": "CA", "location": "San Ramon, CA", "uid": 26467363}, {"country_short": "USA", "city": "Greenville", "description": "Title: Account Service Engineer\nLocation: United States-South Carolina-Greenville\n\nThe Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements\n* Actual work location for this position will be in Seneca SC.\n\n\n70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage.\n- Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment\n\nJob: Client Relationship Management / Contract / Service Delivery / Print Ops", "date_new": "2012-01-05 18:06:09", "url": "http://xerox.jobs/xml/25713450/job", "country": "United States", "company": "Xerox", "title": "Account Service Engineer", "reqid": "12000510", "state": "South Carolina", "state_short": "SC", "location": "Greenville, SC", "uid": 25713450}, {"country_short": "USA", "city": "Charlotte", "description": "Title: Account Service Engineer\nLocation: United States-North Carolina-Charlotte\nThe Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client\u2019s business requirements\n\n\n70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage.\n- Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment\n\nJob: Client Relationship Management / Contract / Service Delivery / Print Ops", "date_new": "2012-01-05 18:05:58", "url": "http://xerox.jobs/xml/25713434/job", "country": "United States", "company": "Xerox", "title": "Account Service Engineer", "reqid": "12000508", "state": "North Carolina", "state_short": "NC", "location": "Charlotte, NC", "uid": 25713434}]